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I won a bet but unibet say i lost


Edouardo27
Go to solution Solved by RayL,

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  • Solution

Hi @Edouardo27, welcome to the Community :)

Indeed the system made an error resulting in this settlement. I've double checked on it now and all bets have been re settled. Apologies for the inconvenience caused, do let us know if there's anything we can do from our side.

 

/Ray

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Former Community Moderator
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  • 4 weeks later...

I've got the same problem today, I bet on no points in the time 70:00-79:59 and a team scored at the 80' minutes (80:08) so I won! But Unibet said that I lost my bet I don't even know why... It's a big problem for me!

Look at the photos

Screenshot_20190711-163505_Sports.thumb.jpg.fff4374b19eb280ef66ec58a6be198bd.jpg

 

Screenshot_20190711-163457_Sports.thumb.jpg.fd7e1d5887d7081b0212140555e73850.jpg

 

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Hi @Jo99 and welcome to the community :)

I'm sorry to bring the bad news, but the period from 79.00-79.59 is the 80th minute(80:00-81:00 is the 81st minute). I can definitely have the bet checked by our sportsbook, but if the information you have is that the goal was scored in the 80th minute, I'm affraid the bet is indeed settlec correctly :sad:

I'll get back to you once I hear more from our sportsbook!

/Jeppe 

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  • 2 months later...

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