MobetSo Posted September 15, 2018 Share Posted September 15, 2018 Hi!I did not recieve money from a bet, after cancelling a bonus by accident! Is This because my account Kind of owed you money? Link to comment Share on other sites More sharing options...
RayL Posted September 16, 2018 Share Posted September 16, 2018 Hi @MobetSo, welcome to the Community, you are kind of right, it's not that you owed us money :) that;s not the case, but when a bonus is accepted and the bet it's self is placed with funds that are tied to that Bonus, when it's canceled all the funds tied to that bonus are canceled as well, basically leaving an empty bet. Let us know if you would need a more detailed explanation about what happened but you seem to have figured out by yourself. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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