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Rank 2
Rank 2

Hello!

I'm new to the site and made my first bet which lost giving me a £40 bonus. I've put on a bet today with that bonus, my bonus is gone but the bet is also not showing on my bets. Have I made a mistake somewhere?

 

 

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Moderator
Moderator

Hi @Pipstar, welcome to the Community Smile
This is a fairly common error with newly registered players, what happens is that when a Bonus is activated, the Bonus Money that is credited on the account has a wagering requirement. If that wagering requirement is not met in time or there is another Bonus accepted while the money is not wagered, the initial Bonus is deleted and this is what happened in your case as well. There was a second bonus accepted which deleted the first one. Let us know if there's further clarification needed regarding the Bonus mechanics, and we'll gladly go in a bit more in detail.

/Ray

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Moderator
Moderator

Hi @Dill0701, welcome to the Community Smile
The Welcome Bonus that you accepted requires players to place a bet of £10 at odds of a minimum of 2.0 as you mention. However extends to single bets. What you placed is a combination of 4 bets which in it's self is not an issue, but this means that all selections (each leg) would need to be 2.0 or higher, and some your picks are not.
The Bonus is still active on your account though, but in order to make use if it, I'm afraid you would need to place another bet. Please give the terms below a read and let us know if you would need any clarification.

Spoiler

Bet £10+ on Football Get 4 x £10 Football Free Bets

1) Eligibility to receive the bonus:
This offer is available to:
- New customers only
- Aged 18+
- Located in United Kingdom
- Minimum deposit is £10

2) How to claim your welcome offer:
- Opt-in to the bonus during registration and make a first-time deposit of at least £10.
- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your 4 x£10 free bets.
- Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account.

3) Using your Free Bets:
- Once the £10+ qualifying bet is settled your 4 x £10 free bets will be available to use.
- You will receive the free bets regardless of whether your qualifying £10 bet wins or loses.
- The free bets must be used on selections with minimum odds 1/1 (2.00) for each leg.
- Any returns from the free bets will not include the stake.
- There will be no wagering requirements on any winnings from the free bet.
- The free bets will appear when adding selections to your bet slip.
- The free bets will be valid to use on pre-match and un-play markets.
- The free bets will expire 7 days after registration.

4) Using your Casino Bonus:
- Your £10 casino bonus will be credited to your account the next working day after you make your first deposit.Casino, Live Casino, Slots and Games: 
Bet your bonus x 35
- The bonus money must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable. 
- The bonus is intended for casino use therefore Sportsbook wagering is set to x999.
- You will receive £10 casino bonus money meaning you will need to bet £350 to complete the bonus conditions.
- If the wagering is not met within 7 days any bonus funds will expire.
- Any bonus balance that is in your account will be used before your cash balance.
- Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1.
- Bets placed on the following slot games will not contribute towards the wagering requirements; 

• 1429 Unchartered Seas • Flowers • Multiplayer Mayhem • Blood Suckers • Castle Builder 1 • Castle Builder 2 • Dead or Alive • Devils Delight • Jack Hammer • Jack Hammer 2 • Jackpot 6,000 • Keno • Secrets of Christmas • Secret of the Stones • The Wish Master • Tower Quest. • Thunderstruck 1 • Thunderstruck 2 • Piggy Riches

5) General Conditions:
- Only one bonus per household is permitted.
- Unibet reserves the rights to amend or terminate the bonus at any time.
- Amendments to the bonus will not be made after you are opted in, unless there is sufficient evidence to show you are attempting to break the rules of the promotion.
- General Unibet terms and conditions apply.

 

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Moderator
Moderator

Hi @Pipstar, welcome to the Community Smile
This is a fairly common error with newly registered players, what happens is that when a Bonus is activated, the Bonus Money that is credited on the account has a wagering requirement. If that wagering requirement is not met in time or there is another Bonus accepted while the money is not wagered, the initial Bonus is deleted and this is what happened in your case as well. There was a second bonus accepted which deleted the first one. Let us know if there's further clarification needed regarding the Bonus mechanics, and we'll gladly go in a bit more in detail.

/Ray

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New member
New member

I have had the same issue but the bonus requirement was it had to be higher than 1/1 which i did, the bonus is still sitting there in my active bonuses but hasn’t yet been activated. Does it take time? Also the same issue, my bet I placed with the £10 I deposited isn’t showing on my bet slip.

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Highlighted
Moderator
Moderator

Hi @Dill0701, welcome to the Community Smile
The Welcome Bonus that you accepted requires players to place a bet of £10 at odds of a minimum of 2.0 as you mention. However extends to single bets. What you placed is a combination of 4 bets which in it's self is not an issue, but this means that all selections (each leg) would need to be 2.0 or higher, and some your picks are not.
The Bonus is still active on your account though, but in order to make use if it, I'm afraid you would need to place another bet. Please give the terms below a read and let us know if you would need any clarification.

Spoiler

Bet £10+ on Football Get 4 x £10 Football Free Bets

1) Eligibility to receive the bonus:
This offer is available to:
- New customers only
- Aged 18+
- Located in United Kingdom
- Minimum deposit is £10

2) How to claim your welcome offer:
- Opt-in to the bonus during registration and make a first-time deposit of at least £10.
- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your 4 x£10 free bets.
- Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account.

3) Using your Free Bets:
- Once the £10+ qualifying bet is settled your 4 x £10 free bets will be available to use.
- You will receive the free bets regardless of whether your qualifying £10 bet wins or loses.
- The free bets must be used on selections with minimum odds 1/1 (2.00) for each leg.
- Any returns from the free bets will not include the stake.
- There will be no wagering requirements on any winnings from the free bet.
- The free bets will appear when adding selections to your bet slip.
- The free bets will be valid to use on pre-match and un-play markets.
- The free bets will expire 7 days after registration.

4) Using your Casino Bonus:
- Your £10 casino bonus will be credited to your account the next working day after you make your first deposit.Casino, Live Casino, Slots and Games: 
Bet your bonus x 35
- The bonus money must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable. 
- The bonus is intended for casino use therefore Sportsbook wagering is set to x999.
- You will receive £10 casino bonus money meaning you will need to bet £350 to complete the bonus conditions.
- If the wagering is not met within 7 days any bonus funds will expire.
- Any bonus balance that is in your account will be used before your cash balance.
- Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1.
- Bets placed on the following slot games will not contribute towards the wagering requirements; 

• 1429 Unchartered Seas • Flowers • Multiplayer Mayhem • Blood Suckers • Castle Builder 1 • Castle Builder 2 • Dead or Alive • Devils Delight • Jack Hammer • Jack Hammer 2 • Jackpot 6,000 • Keno • Secrets of Christmas • Secret of the Stones • The Wish Master • Tower Quest. • Thunderstruck 1 • Thunderstruck 2 • Piggy Riches

5) General Conditions:
- Only one bonus per household is permitted.
- Unibet reserves the rights to amend or terminate the bonus at any time.
- Amendments to the bonus will not be made after you are opted in, unless there is sufficient evidence to show you are attempting to break the rules of the promotion.
- General Unibet terms and conditions apply.

 

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