I'm new to the site and made my first bet which lost giving me a £40 bonus. I've put on a bet today with that bonus, my bonus is gone but the bet is also not showing on my bets. Have I made a mistake somewhere?
Hi @Pipstar, welcome to the Community This is a fairly common error with newly registered players, what happens is that when a Bonus is activated, the Bonus Money that is credited on the account has a wagering requirement. If that wagering requirement is not met in time or there is another Bonus accepted while the money is not wagered, the initial Bonus is deleted and this is what happened in your case as well. There was a second bonus accepted which deleted the first one. Let us know if there's further clarification needed regarding the Bonus mechanics, and we'll gladly go in a bit more in detail.