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bryy2 Rank 3
Rank 3

Hi,
My bet 2009411278 was settled incorrectly. 
I have already contaced the support in live chat who fordwarded it to the traders but still i did not get my winnings.
After that i contacted support via email and got ghosted.

As you can see i made a bet on BIG winning round number 30 in the second map of the series.
https://www.hltv.org/stats/matches/mapstatsid/88887/tricked-vs-big
Here is a link to the matchpage of the series where you can see that they did indeed win the round.
https://clips.twitch.tv/RenownedDepressedSandstormResidentSleeper
Here is a video where you can see that they indeed do win the round.

Sieppaa2.PNG

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Moderator
Moderator
Hi @bryy2, welcome to the Community Smile
I can indeed see the case being sent to our traders today at 12:51 PM, however an answer was not received yet, which is probably the reason for the lack of a reply on my colleague's side. I'll keep my eyes peeled as well and update you here as soon as an answer is received. Thanks for contacting us.

/Ray
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Moderator
Moderator
Hi @bryy2, welcome to the Community Smile
I can indeed see the case being sent to our traders today at 12:51 PM, however an answer was not received yet, which is probably the reason for the lack of a reply on my colleague's side. I'll keep my eyes peeled as well and update you here as soon as an answer is received. Thanks for contacting us.

/Ray
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bryy2 Rank 3
Rank 3

Got my winnings now.

Thank you and sorry for being so impatient.

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Moderator
Moderator

@bryy2 wrote:

Got my winnings now.

Thank you and sorry for being so impatient.


Happy to see it’s sorted @bryy2 Smile if there’s anything in the future, we’re here to help.

Good luck!

/Ray

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