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Mistery34 New member
New member

I did a betting on a cricket match the 28th of november , the match ended and i won buth when i look of says that one game is still running while it ended at 23:00 hrs and still didn't geth paied for it

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AndreiBN Rank 27
Rank 27

Hello @Mistery34 , and welcome to the community , 

Sometimes it does happen that the settlement of the bets takes a bit longer , but im sure it will get sorted out soon.

In order to help the mods speed up the process for you , it would be great if you could upload a screenshot of that bet or post the bet ID , so they can track it easier Smile

"When things are bad, it's the best time to reinvent yourself"
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Moderator
Moderator
Hi and welcome to the Community @Mistery34 Smile, as @AnderiBN mentions, we usually require a coupon ID to help you out but I had a closer look at your account and managed to find the bet which is now sent to our traders to be settled. Thanks for reaching out to us and I'll be updating you here as soon as I have a response.

/Ray
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Moderator
Moderator
Hi @Mistery34, our traders have checked and based on the information found, the match that was played was a "Test" and not an actual match from the tournament. We need to wait for the actual match to happen in order to settle your bet.
https://www.espncricinfo.com/series/_/id/19297/england-in-new-zealand-2019-20

/Ray
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JR1 New member
New member

Hi, I recently placed a bet on a horse for the £40 promotion however it is not showing in my bets. Can you please look into this?

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Moderator
Moderator

Hi @JR1, Welcome to the Community Smile
You can view your pending Racing bets in the Racing section of your account as seen below. I've checked and it's there, seems to be still pending.


Racing bets.JPG

 

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