Bet not resulted

[gsc]

Hello!

I have made a bet and it shows as "Open" status. The game has already finished, so, it has not been resulted at Unibet

6 Nov 2018, 13:42:55 Bet type Full Time: USM Alger Odds 1.70 Coupon ID 1643683458 Status Open

1. USM Alger - JS Kabylie
   Football / Algeria / Ligue 1
   6 Nov 2018, 14:45
   Full Time
   USM Alger

 

What can I do?

Thanks!

[RayL]

Hi @gsc, welcome to the Community :) Thanks for contacting us with your question, we have now forwarded the bet in question to be reviewed, we should have a concrete answer for you shortly, stay tuned here in this thread.

 

/Ray

[RayL]

@gsc, it looks that the match was postponed so in this case we apply the 36 hour rule below:

The match in question is in progress and is still valid.
B.5.7
"Should the date for an event which has not started yet, be moved not more than 3 full days prior/following the original date and time previously issued by the governing association, all bets will stand, even if the new kick off time is more than 36 hours past/previous the original stipulated time. In case an event which has not started yet, is moved more than a full 3 days, or else, the event has started and an official result cannot be declared before 36 hours have passed, the bets will be declared void."

/Ray