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Bet at wrong score and odds


FunckyFish
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Hi @RayL 

Please help me with this coupon: 2007991519

It was second set of a volleyball match between Puerto Rico-Columbia. I've bet on Columbia to win the match @2.48. The score was 20-22 but actually it was totally wrong. It was 21-21. Few seconds after I've placed the bet the trader suspended the match and let it like this until the end of set because he probably didn't knew what happened. I've searched the video and from what I saw at score 17-20 one referee gave the point to Columbia and after they change the point to Puerto Rico. The score went to 18-20, after 18-21 when I think the referee gave a free point to Puerto Rico because of the coach of Columbia. Puerto Rico won next two points and the score 21-21. So the trader didn't update that free point and went like this with wrong score and odds until he suspended the match. For sure the difference is more than 25% in the odds so I hope I will have it cancelled since is a big mistake.

Thank you

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Hi @FunckyFish, upon further investigation, there indeed seems to have been an issue so we totaly understand your concern with the score update after the bet placement which was around 04:06:33 CET as there seems to be some delay with the update after the score was 22:22. However, we can confirm that no bets were taken during this time and this does not affect the customer's bet.

Your bet was placed at 04:04:57 CET when the score was still 20:22. During this time, no issue was found on the score and the odds that you got. 

Therefore, we can assure you that the bet is valid and was settled correctly based on the terms A.3.3:

"Should a dispute arise about the acceptance (or lack thereof) of any transaction in th

e Account Holder's account, the transaction log database will be the ultimate authority in deciding such matters."

B.1.6 can be applied as well in this situation :

"Statistics or editorial text published at the [the Operator] site are to be considered as added information but [the Operator] does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the Account Holder’s responsibility to be aware about circumstances relating to an event."

I apologize for the inconvenience though, it can indeed be very frustrating when Live Score service fails to update, this is why we always recomment do follow alternative sources before placing a bet on a Live event. 

/Ray

Former Community Moderator
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First of all the score was never 20-22. If your provider is setteling the bets like this it's a totally scam. I've stayed and registred the video of the second set after I saw what happened at 5 in the morning... 

Tell me the sequence of points after 17-20 till the end of set to see how wrong they are... 

The score was never 20-22 and is big difference between betting at 21-21 insteed of 20-22.

Do you say people who bet on winner set 2  - 1 at 20-22 got their money? If it's like this, cheaters got money and me who played fair got scammed.

I don't even want to think on people who bet on the points what a mess it is!

 

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@RayL 

So i want the sequence of points after 17-20 till the end of set . After I will post the videos with the end of set. This is not anymore about terms or watch other live scores. I am sure other live scores or bookies were wrong as well in this case. 

Some years ago I was betting at your competitotr on a tennis point. Five times the support told me the trader checked the game and my bet is settled correctly. I had to post the video on youtube  to see how stupid they were. Of course after whatching the video they gave me the money plus an extra bonus.

I am betting fair, it's not my problem your provider is bad.

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Absolutely not an issue here @FunckyFish, I've already reached out to our Sports expert and our traders regarding the information that you are interested in, we are pending their feedback and I'm happy to do this until a final answer is provided. I'll keep my eyes peeled and get back to you as always.

 

/Ray

Former Community Moderator
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@FunckyFish These are the logs we have from our provider on the match, starting at the score of 17-20:

SCORETEAM
17-20Colombia (W)
18-20Puerto Rico (W)
18-21Colombia (W)
19-21Puerto Rico (W)
20-21Puerto Rico (W)
20-22Colombia (W)
21-22Puerto Rico (W)
22-22Puerto Rico (W)
22-23Colombia (W)
23-23Puerto Rico (W)
23-24Colombia (W)
24-24Puerto Rico (W)
25-24Puerto Rico (W)
26-24Puerto Rico (W)


Per these numbers, our sportsbook is claiming that the bet is settled correctly - let me know if I need to follow up on it with some additional information!

/Jeppe

Former Community Manager
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@JeppeL  @RayL 

I really don't know how to comment because I started to loose my confidence on your provider setteling the bets.

I see that the problem is much worst, not that the score wasn't 20-22 but also after 22-22 the score is wrong so all the points were settled wrong.

I was expecting that your sport "experts" search more, ask the live score provider if something happended...but no....two times you asked to check and same thing.

So as I said after I saw that I bet on the wrong score I've searched a live video, replayed it and registred it on computer. I posted last 2 parts of the set, only 10 min per video I could register.

Puerto Rico (red) - Colombia (blue)

first video 

min 3.58 - score 17-20 - the point is first awarded to Colombia, after to Puerto Rico since it was a fault at net. 18-20

4.30 - Puerto Rico player is waiting to serve because the coach of Colombia is not happy with the decision of the previous point

5.05 - Colombia win the point 18-21

5.10 - Colombia's coach is saying that the score is 18-21, but actually it was 19-21 since he got penalised on how he reacted on that point (this was the free point which Unibet didn't added). The livestream scoreboard also don't add this point and next two until the to

5.40 - you can see the score on the official scoreboard that it is 19-21

6.01 - official scoreboard 20-21

6.07 - another point won by Puerto Rico and score 21-21 timeout

6.56 - you can see the score on official scoreboard 21-21

7.22 - 21-21 also on the livestream scoreboard

So after 18-21 only two points played, both won by Puerto Rico plus the extra point

7.33 - point Colombia 21-22

8.18 - 22-22

9.17 - 23-22

video 2

min 1.05 - 23-23

1.48 - 24-23

2.24 - 24-24

2.54 - 25-24

3.21 - 26-24

So not that only the score was never 20-22 and I made the bet when your score and odds were for this score....but all the red points were settled wrong by you.

I saw a lot of matches in this competition when Unibet was suspending all the offers and only the points were let open to bet (the entire match!!!). I don't even want  to think how your provider is setteling the points. For your customers is just loterry.

 

So....who is right and who is wrong guys?

 

 

 

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@FunckyFish This was never about saying that you are wrong and and we are right. I asked our sportsbook, they got back to me with the numbers I provided in my last post where I said "Per our provider" and then said to please give me any additional information if you have it. 
Now you came back with some other information and some very nice video, so obviously I'm taking that back to the sportsbook and asking them to look at it again.
I'm only here to help you having this bet settled properly and I have no interest in it being done differently than that, so I don't want to make this discussion longer than it needs to be, because I have in fact never said you where wrong about any of this :)

/Jeppe

Former Community Manager
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I didn't said something bad about you, I know you can help, that's why I wrote here insteed on writing to support because I don't trust them, only robots. I am mad on your provider because if a customer claims something about a wrong score you must go and check for real...not only check how you had the score and that's it..."for sure we are good"...Since i saw on the tournament website that there is no play by play score, I knew that the only way I can have a chance is the video and I stayed at 5 in the morning to search the video, after a program to record it and record it. I gave earlier an example at one of your competitors with a tennis point...unfortunatelly no difference also here since I had to upload videos to prove that I am right. It's like the company stays in 100 euro and hopes that you cannot bring proves...

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@FunckyFish wrote:

@RayL 

I don't know the response is tacking so long...things are very clear and every passsing day confirms the provider's lack of care. It's not possible that things like this can happen in a sportsbook.


Sorry for the delay @FunckyFish , we were going a bit back and forth with the sportsbook, that's why it took a while :)

This is direct quote from them after having seen the video:

With the help of our source provider, we have reviewed the link that was provided above and we do apologize for the delay in getting back to you.

It appears that the scoreboard made a mistake after 19:21 point was made but was not added on the scoreboard. At 19:21 a point was made at 5:40 minutes of video (scoreboard did not change) and 20:21 point prior to timeout is made at 6:08 minutes of video (scoreboard was still unchanged and then missing during the timeout). At 7:24 minutes of video, scoreboard returns with incorrect 21:21 score when correct one was 20:21. Serve goes to the net and Colombia wins that point (20:22)

We confirm sequence of points up to 20:22 is correct on our end. As per alert sent - Sequence of point from 22:22 to 26:24 is 22:22, 23:22, 23:23, 24:23, 24:24, 25:24, 26:24.

I've never watched much volleyball and it's why I'm quoting it directly, please let me know if there's any information you want me to give back to them!

/Jeppe

Former Community Manager
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Omg, really is embarrassing what answers i get....If I make a poll in the community 100% will be on my side.

So if you say the score at to was 20-21...how the hell the set finished? I put the points at 20-21 after that to

20-22

21-22

22-22

22-23

23-23

24-24

25-24

Match finished at 25-24??????????

Only 8 points played after that TO ....you don't need to be a volleyball expert...just count the points

Probably they received the new sequence from the live score provider...but they didn't saw why the sequence changed? So at 20-21 at TO it's first sequence of points like i said above...which of course is wrong.

Where is a point?

I said the score 21-21 it is also on the official scoreboard down in the middle...you can stop at 6.56 in first video?

Did anybody watched the video?

So how to say you had the wrong sequence after 22-22...but to explain that the old sequence is good and set finished 25-24? 

Edit by Jeppe-Unibet: Removed unnecessary comment on traders.

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@FunckyFish  Hello , I ve Just read the post you made , listen dear how do you know the tv channel scoresboard is safe ? I can understand you what are you feelling , but be informed sometimes Tv channels and these things can make you in bad situation , how ever here no one says you are wrong , please calm down and wait for response they will back at you as soon as possible , because you know sometimes It will happen and the percentage is 1% , so It means you are too un lucky because you are in this situation , so please wait for it , you will get 100% clear information , 

Thank you 

Goodluck

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Mate, it's not only the video scoreboard (which also in this videos have some problems)...you can see in the video the official scoreboard (near the second referee where officials are updating it) + it's easy to count points right? And here it was a key moment exactly at a TO...so you know how many points are until the end of set in the video...and the set cannot end 25-24...

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@FunckyFish Dude I understand you , But sometimes that 1% is hurting the gamblers , so please calm down , I can give you confidence about that , If you are right you will get your money , no worries , that's why I'm asking you to calm down , and wait for it , hope you will get clear and pure information asap . 

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I hope today is the day @RayL 

It's my first problem at Unibet in 10 years and as I said it's very easy to resolve it after i posted the video and what happened point by point. To confirm my sequece of points at 22-22 but to not say also that this sequece it wasn't possible at 20-21 at TO...

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So if the 3rd party stats provider doesn't respond to your provider what will happen? How much I must wait?

I know I've placed the bet at Unibet and I put here all the evidence about two things: 1. my bet wasn't placed at 20-22 and the real score was 21-21 .2. the sequence of points (I didn't had a bet on points but I am sure you had other customers and you saw how your provider settled them...)

On the second part your provider confirmed it...but on first part which without it the second part would be fake...no confirmation. Why? Because I had a bet?

I've put the videos from score 14-18. I have also other two videos with first part of the set but there it was nothing to show.

Really there is nobody at Unibet that can look at the videos to see that the score was 21-21 at the timeout and to watch the videos with my full explications?

Sorry, but It's very hard to believe this...

3 times your provider confirmed score 21-21 at timeout which is not possible!

 

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  • Solution

@FunckyFish, sorry for keeping you waiting, I've sent you a PM a couple of minutes ago. We've managed to chase this down with the providers and got the bet voided based on the terms: A.5.3.a
3) Unibet reserves the right, at its own discretion, to declare a bet void, totally or partly, if it is obvious
that any of the following circumstances have occurred:
a. Bets have been offered, placed and/or accepted due to an Error;
There indeed was an error which occurred on the scoreboard, apologies for the time and the hassle that you experienced with this one, it is a rare error, but one that once it happens it's not the quickest to wrap up.
I hope you will be happy with the resolve, but let us know on your thoughts on it.

/Ray


Former Community Moderator
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