Unibet Community

Ask questions, get help and enjoy Unibet
cancel
Showing results for 
Search instead for 
Did you mean: 
FunckyFish Rank 13
Rank 13

Hi @Ray-Unibet 

Please help me with this coupon: 2007991519

It was second set of a volleyball match between Puerto Rico-Columbia. I've bet on Columbia to win the match @2.48. The score was 20-22 but actually it was totally wrong. It was 21-21. Few seconds after I've placed the bet the trader suspended the match and let it like this until the end of set because he probably didn't knew what happened. I've searched the video and from what I saw at score 17-20 one referee gave the point to Columbia and after they change the point to Puerto Rico. The score went to 18-20, after 18-21 when I think the referee gave a free point to Puerto Rico because of the coach of Columbia. Puerto Rico won next two points and the score 21-21. So the trader didn't update that free point and went like this with wrong score and odds until he suspended the match. For sure the difference is more than 25% in the odds so I hope I will have it cancelled since is a big mistake.

Thank you

0 Likes
Reply
20 REPLIES 20
Moderator
Moderator

Hi @FunckyFish, upon further investigation, there indeed seems to have been an issue so we totaly understand your concern with the score update after the bet placement which was around 04:06:33 CET as there seems to be some delay with the update after the score was 22:22. However, we can confirm that no bets were taken during this time and this does not affect the customer's bet.

Your bet was placed at 04:04:57 CET when the score was still 20:22. During this time, no issue was found on the score and the odds that you got. 

Therefore, we can assure you that the bet is valid and was settled correctly based on the terms A.3.3:

"Should a dispute arise about the acceptance (or lack thereof) of any transaction in th

e Account Holder's account, the transaction log database will be the ultimate authority in deciding such matters."

B.1.6 can be applied as well in this situation :

"Statistics or editorial text published at the [the Operator] site are to be considered as added information but [the Operator] does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the Account Holder’s responsibility to be aware about circumstances relating to an event."

I apologize for the inconvenience though, it can indeed be very frustrating when Live Score service fails to update, this is why we always recomment do follow alternative sources before placing a bet on a Live event. 

/Ray

0 Likes
Reply
FunckyFish Rank 13
Rank 13

First of all the score was never 20-22. If your provider is setteling the bets like this it's a totally scam. I've stayed and registred the video of the second set after I saw what happened at 5 in the morning... 

Tell me the sequence of points after 17-20 till the end of set to see how wrong they are... 

The score was never 20-22 and is big difference between betting at 21-21 insteed of 20-22.

Do you say people who bet on winner set 2  - 1 at 20-22 got their money? If it's like this, cheaters got money and me who played fair got scammed.

I don't even want to think on people who bet on the points what a mess it is!

 

0 Likes
Reply
FunckyFish Rank 13
Rank 13

@Ray-Unibet 

So i want the sequence of points after 17-20 till the end of set . After I will post the videos with the end of set. This is not anymore about terms or watch other live scores. I am sure other live scores or bookies were wrong as well in this case. 

Some years ago I was betting at your competitotr on a tennis point. Five times the support told me the trader checked the game and my bet is settled correctly. I had to post the video on youtube  to see how stupid they were. Of course after whatching the video they gave me the money plus an extra bonus.

I am betting fair, it's not my problem your provider is bad.

0 Likes
Reply
Moderator
Moderator
Absolutely not an issue here @FunckyFish, I've already reached out to our Sports expert and our traders regarding the information that you are interested in, we are pending their feedback and I'm happy to do this until a final answer is provided. I'll keep my eyes peeled and get back to you as always.

/Ray
0 Likes
Reply
FunckyFish Rank 13
Rank 13
Community Manager
Community Manager

Sorry @FunckyFish, I think there was a hold up from our end on this one and we're awaiting the response from the sportsbook - apologies!

/Jeppe

0 Likes
Reply
Community Manager
Community Manager

@FunckyFish These are the logs we have from our provider on the match, starting at the score of 17-20:

SCORE TEAM
17-20 Colombia (W)
18-20 Puerto Rico (W)
18-21 Colombia (W)
19-21 Puerto Rico (W)
20-21 Puerto Rico (W)
20-22 Colombia (W)
21-22 Puerto Rico (W)
22-22 Puerto Rico (W)
22-23 Colombia (W)
23-23 Puerto Rico (W)
23-24 Colombia (W)
24-24 Puerto Rico (W)
25-24 Puerto Rico (W)
26-24 Puerto Rico (W)


Per these numbers, our sportsbook is claiming that the bet is settled correctly - let me know if I need to follow up on it with some additional information!

/Jeppe

0 Likes
Reply
FunckyFish Rank 13
Rank 13

@Jeppe-Unibet  @Ray-Unibet 

I really don't know how to comment because I started to loose my confidence on your provider setteling the bets.

I see that the problem is much worst, not that the score wasn't 20-22 but also after 22-22 the score is wrong so all the points were settled wrong.

I was expecting that your sport "experts" search more, ask the live score provider if something happended...but no....two times you asked to check and same thing.

So as I said after I saw that I bet on the wrong score I've searched a live video, replayed it and registred it on computer. I posted last 2 parts of the set, only 10 min per video I could register.

Puerto Rico (red) - Colombia (blue)

first video 

min 3.58 - score 17-20 - the point is first awarded to Colombia, after to Puerto Rico since it was a fault at net. 18-20

4.30 - Puerto Rico player is waiting to serve because the coach of Colombia is not happy with the decision of the previous point

5.05 - Colombia win the point 18-21

5.10 - Colombia's coach is saying that the score is 18-21, but actually it was 19-21 since he got penalised on how he reacted on that point (this was the free point which Unibet didn't added). The livestream scoreboard also don't add this point and next two until the to

5.40 - you can see the score on the official scoreboard that it is 19-21

6.01 - official scoreboard 20-21

6.07 - another point won by Puerto Rico and score 21-21 timeout

6.56 - you can see the score on official scoreboard 21-21

7.22 - 21-21 also on the livestream scoreboard

So after 18-21 only two points played, both won by Puerto Rico plus the extra point

7.33 - point Colombia 21-22

8.18 - 22-22

9.17 - 23-22

video 2

min 1.05 - 23-23

1.48 - 24-23

2.24 - 24-24

2.54 - 25-24

3.21 - 26-24

So not that only the score was never 20-22 and I made the bet when your score and odds were for this score....but all the red points were settled wrong by you.

I saw a lot of matches in this competition when Unibet was suspending all the offers and only the points were let open to bet (the entire match!!!). I don't even want  to think how your provider is setteling the points. For your customers is just loterry.

 

So....who is right and who is wrong guys?

 

 

 

0 Likes
Reply
Community Manager
Community Manager

@FunckyFish This was never about saying that you are wrong and and we are right. I asked our sportsbook, they got back to me with the numbers I provided in my last post where I said "Per our provider" and then said to please give me any additional information if you have it. 
Now you came back with some other information and some very nice video, so obviously I'm taking that back to the sportsbook and asking them to look at it again.
I'm only here to help you having this bet settled properly and I have no interest in it being done differently than that, so I don't want to make this discussion longer than it needs to be, because I have in fact never said you where wrong about any of this Smile

/Jeppe

0 Likes
Reply