Tonyken Posted November 14, 2019 Share Posted November 14, 2019 I realised I made some mistakes but I know I have winnings which should have been paid into my main balance! Also tried to withdraw what I had in my main balance but it wouldn't let me! 1 Link to comment Share on other sites More sharing options...
deanspleen09 Posted November 14, 2019 Share Posted November 14, 2019 there is a minimum balance required for cashout , do you have this amount in your cash balance and not bonus balance ? 1 Link to comment Share on other sites More sharing options...
psrquack Posted November 14, 2019 Share Posted November 14, 2019 Or you don't have any pending security check? Link to comment Share on other sites More sharing options...
Tonyken Posted November 14, 2019 Author Share Posted November 14, 2019 I have £38 now in my Main Balance Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2019 Share Posted November 14, 2019 @Tonyken Sorry if there was a delay in the crediting, I checked and it looks like everything is up to date now. It's a good day to become a member here on the community though, we have a free Euro 2020 SuperToto qualifier competition happening tonight, click the link if you'd like to join :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Tonyken Posted November 14, 2019 Author Share Posted November 14, 2019 I had about £126 in winnings and I'm pretty sure that should have shown in the main balance but it hasn't! Link to comment Share on other sites More sharing options...
AnttiS Posted November 15, 2019 Share Posted November 15, 2019 I bet on NHL and won but bets are still pending... 1 Link to comment Share on other sites More sharing options...
RayL Posted November 16, 2019 Share Posted November 16, 2019 Hi @Tonyken and @AnttiS. If you are having any doubts over the settlement of a bet, we are of course happy to help however we would need at least a Coupon ID of the bet in question in order to check this a bit more in depth for you. Please leave the required ID below. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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