Phlo23

Can you provide more details please?

• What device do you have?
• What version of android?
• Is this the first time this has happened?
• If not, can you describe the steps to be able to reproduce the bug?

Thanks!

Managed to reproduce it.

When did it happen: 19/03/2024 around 16:21 UTC

On what client did it happen: Android client 

Internet connection when issue occurred: cellular network

Samsung S7, Android 8.0.0, Samsung Experience version 9.0. build number : R16NW.G930FXXU8EVG3

1. Bug description

When did it happen: 29/02/2024 around 18:24 UTC

On what client did it happen: Windows client, dmp + logs ver. 3.34.17

Internet connection when issue occured: mobile hotspot

Bug description: 

After timeout, instead of being redirected to the login window, you get a white screen. You can't click on anything, you have to close and reopen the app.

Steps to reproduce: 
1. wait to be timeout
2. press the green button below the message
3. wait a few seconds, the white screen will appear.
Expected result: redirect to login window
Actual result: white screen

2. Screenshot of issue

3. Your log file

logs + video sent to @Stubbe-Unibet

4. Technical details about your system

Sometimes if you press the icon nothing happens, other times you can press it and see something like this.

https://www.transfernow.net/dl/20240318LMtihiVM 

I think when you can press it you're actually sitting in a game, but the animation doesn't keep up with what's happening. 

I managed to reproduce it several times on 13/03/2024 12:40 UTC

These are the steps I followed:

• I registered in 4 games
• when it had not yet started, I pressed the power button and the screen closed
• I reopened the screen
• disconnection message + refund notifications.

2. Screenshot of issue

see image below

3. Technical details about the android device

Samsung S7, Android 8.0.0, Samsung Experience version 9.0. build number : R16NW.G930FXXU8EVG3

1. Bug description

When did it happen: 16/03/2024 around 3:00 AM
On what client did it happen: Windows client, dmp + logs ver. 3.34.17
Internet connection when issue occured: mobile hotspot
Bug description: 

I tried to open 7-8 hexa tables, 7 opened and I was able to play, only one was frozen (see the image below). I couldn't click on anything in that window, but I could hear a sound from the chips moving. 

I tried later to identify the game in HH. I found a possible hand from that game, but since it was a large volume in a short period of time, I can't be 100% sure. I recommend checking the logs.
Presumed steps to reproduce: I tried 2 times to open 4 tables from the lobby, didn't manage to reproduce it.

2. Screenshot of issue

see image below

3. Your log file

Sent to @Stubbe-Unibet logs + HH

4. Technical details about your system

check logs/dmps sent to Stubbe.

-8500€

I have the same problems and recently it's all the more frustrating as I have to wait 4-5 days after an email with an archived report to then return to CS for the password not knowing if the received file can be opened and if it's what I originally requested.🥵

In what world it's ok to make the customer return several times to CS on his own time for the same problem when everything should be available a click away in a few seconds. The years pass, we are in 2023, but the CS department seems to be taking it in the opposite direction, running towards '90s.🤮

App crashed after i was eliminated in phase2.

I registered in the tournament 20-30 minutes before it started. When there were 2 minutes left before the start, I opened the app and the register button was active (as if I had not been registered). I appeared in the list of players, and if I tried to register again by entering the password and pressing register, it gave me an error message.

323

On 10/30/2021 at 12:56 AM, 100HourChallenge said:

Mission complete 🙂

Same here

On 10/30/2021 at 12:56 AM, 100HourChallenge said:

Mission complete 🙂

Same here

I can't type anything in the search box, I hope this bug wasn't mentioned before.

5 hours ago, Stubbe-Unibet said:

Use your tickets wisely! - in the community game tonight, hopefully 😉

The next build will take a bit longer, as we want a more stable version for you, and I've also got too much on my plate at the moment to properly document your feedback. Tuesday or Wednesday next week I'll have something good for you, and we can perhaps run a few exclusive tournaments prior to the community league games - exclusive to those helping with the testing 🙂

Thank you very much @Stubbe-Unibet

 I can't wait to see the new features.

17 minutes ago, Phlo23 said:

Thanks, I'll try your recommendations and come back with feedback.

It still doesn't work for me.

Panamera and I have Xiaomi phones with android 10 and miui 12(or at least that's what I understood by analyzing the printscreens). Does anyone else have similar specifications and encounter the problem with language selection?

7 minutes ago, Panamera said:

@Phlo23 I clicked like 50 times, and it eventually selected the language, and I got past. I think it needs time to start working. Today I almost got in on my own language (got past language selection and login screens, but it asked am I robot and I got stuck there). I changed some settings too, but I believe that it has nothing to do with it.

So you may try and let it sit for some time and maybe you get in.

Hopefully @Stubbe-Unibet finds a fix soon.

 

Thanks, I'll try your recommendations and come back with feedback.

11 hours ago, Panamera said:

Thanks @Stubbe-Unibet @SCOBY I got it installed, but the language choosing bug is still there

 @Panamera  How did you manage to get past the language selection screen? it still doesn't work for me, I can't select anything. reinstalling the application did not help.

12 minutes ago, Stubbe-Unibet said:

Hey guys! Sorry, it's been really busy with all the NL stuff and Andy being away on vacation. The Relax guys looked through the thread the other day and a few tickets have been created on their end. It's possible the next update will introduce rotation locking on Android (just so that the app respects portrait/landscape lock in Android). I believe this will solve the vast majority of Android issues.

We're also looking into the issue with selecting country for some of you, on the early access build, and I hope to share a new version in a week or two 🙂

Might send a community league ticket your way in a bit 🙂

Thanks for the tickets, I really appreciate the gesture.

3 minutes ago, Panamera said:

@Phlo23  Yes, I have same problem with new version, nothing helps.

Thanks for the info @Panamera.

@Stubbe-Unibet can we do something about this?

Thanks!

10 minutes ago, Phlo23 said:

After a clean installation, (uninstall stable application, installed test ver.) can not go beyond this step, no option works. I tried to close and open the app several times.

Normally I quickly select intl. eng or romania and the lobby opened. Has anyone encountered this problem?

I'll try another reinstall + reboot and come back with new information.

 

Unfortunately, the problem persists after reinstall and restart. It's like a wallpaper, I can't select anything.

I'm open to suggestions 🙂

On 10/1/2021 at 3:46 PM, Stubbe-Unibet said:

Keep the reports coming guys. Will probably do a freeroll for next round of rewards.

If you want a greater chance of encountering bugs, try this new Android version with new table UI: https://www.dropbox.com/s/ck68dr3knzgt0gr/kenobi-unibet-prod-release (1).apk?dl=1

The ghost player issue is hopefully solved. Bounty issues, previous hand and play in BB switch also dealt with. Still several things to fix.

After a clean installation, (uninstall stable application, installed test ver.) can not go beyond this step, no option works. I tried to close and open the app several times.

Normally I quickly select intl. eng or romania and the lobby opened. Has anyone encountered this problem?

I'll try another reinstall + reboot and come back with new information.

Thank you very much for the reward, we are waiting for the test versions for pc and android 🙂

Hi. Last night I played a 5€ UOS qualifier, 1€ buy-in and forgot to select which ticket to use. I had 2 UOS tickets and a 1€ generic ticket that I kept expressly for the mini supernova. Please, can you help me with a ticket exchange? I was left with 2 UOS tickets and one event at this buy-in.

I want to mention that this is not the first time this has happened, I know where i  stand.

It's my fault, but it's very hard for me to remember that I have to select a certain ticket when I'm tired.

Despite the effort, my brain creates the unrealistic expectation that the correct ticket will be withdrawn from my account.