Neverplayonhereagain

I'm not gonna reply to you further after this, cause clearly you're just trying to save face for your company no matter what I say, which I get. But no, besides being negatively affected in the heads-up( e.v. wise, even if I went on to win), the misclick was in direct correlation to the faulty software and wouldn't have happened had the app been functioning properly. I'm also sure now, after having been in communication with you and your team, that there is no way in the world I would have been compensted had I lost the heads-up, when most of the information I provided was ignored, when there's no log to prove the malfunction, and when I'm being accused for lying even if it's your fault for not recording glitches in your app.

Ultimately, it comes down to an issue with your faulty software. Ultimately, I wouldn't be making public accusations had you handled the situation better. I don't even care about not having been compensated for your company's mistake. Had you told me something along the lines of the app not having a built in local error log(THE ERROR LOG WHICH AT NO POINT WAS ASKED FROM ME TO SEE IF THERE REALLY WAS A GLITH) we wouldn't be here.(I don't know if there is one or not) You could have even told me that because of the particularly of the situation, it will be hard to assess how much I'm owed, and that's why i can't be repayed. Instead what you did is repeatedly try to worm yourself out of the situation, first by ignoring the information I had in my emails, and by accusing me of lying. You even went as far as saying that any issues with the app is the user's fault, as I have quoted above. You should be ashamed of yourself and you will never get me to use your site ever again, and I hope others do the same.

That is such a misleading reply, trying to justify your bad practices. I'm absolutely appalled by how you've handled the whole thing. In my correspondamce to you I've made clear I ended up winning the heads up. "... I was already blinded down by about 20% of my stack on the heads up table. And while I did manage winning that game, what happened was..." "...since I won the heads up I don't expect to be compensated for losing the blinds, but I think the lost e. V. there should be considered in your decision for the lost hexapro, especially cause I could have just as easily lost because of my blind disadvantage, and as I'm sure you know working for a poker company, poker is not a results oriented game. " Now you saying that it's 10% instead of 20% is just plain stupid on your part, cause of course I wouldn't remember exactly by how much I was down. As far as there being no log of me being signed out, I wouldn't expect there to be, when your app is clearly faulty and wasn't even showing the game I PAID FOR. Finally, in regards to the hexapro, I also made clear in my emails that the all in happened post-flop "... I ended up clicking a raise that was close to all in, with a horrible hand, which costed me the game" When in a quick format game of 10-20 bigs or so, you make such a big raise pre, and then you have some equity on the flop, obviously I'll go all in. That doesn't mean I would have made that decision if your app had worked as it should have, and I could have folded the hand before seeing a flop. Stop lying to your user base.

Unibet has been my main poker site for years now, always choosing to play here, always recommending it to friends and the like. Never faced any issues, never had to contact them before. After my experience with the customer support, and the complete disregard for what I was saying about the bug I faced which costed me money, I shall never be playing here again. I do not feel comfortable with them handling my money anymore. What happened was that a bug in the phone app, had me buy into a heads-up game after I left the queue, and the game wasn't showing up. While playing my hexapro extreme, I notice that my balance was missing the money. I had to quickly sign out and sign back in again, at which point the heads up game that wasn't showing before came up(was blinded down by about 20% of my stack). Not only that, but as I tried to click play(afk button) on this new window that just popped up, it quickly switched back to the hexapro which made me missclick an all-in and lose the game(which hadn't landed on the godawful reward of one single buy in, like it usually does). Obviously had I made the missclick because of connection issues, I would take it on the chin. But this was due to an issue of the app that messed up my games, had me looking away from the table in confusion over where my balance had gone, and made me hurry and log out to try and get the game I PAYED for, up and running. When I contacted them about it, they ignored everything I was saying, and chucked it down to connection issues, clearly not reading through my email where I made it very clear I was still connected and playing on a table with no lag or nothing, when the issue occurred. Here's a direct quote from them once I had to tell them for a third time there were no connection issue "If the App is playing up for you, then I would suggest deleting it and uploading the App again. Your other option would be to sign in through the site. " "... we will not be offering any compensation for any games played on the 7th." That, I found especially disgusting. So if an issue with your software causes players to lose their money, then it's on them. So for example, if your client bugs out and forgets how much money one of your users has in their balance, there's nothing you can do about it. Right? Great, thanks for telling me. I shall never be playing here again, and I advice anyone to take their money off here, and to a more trustworthy site.