Bambam1404

Very fair point I'm the same in and out but when you get the SO and just as I'm writing my reply he ended the chat atleast he could of give me chance to have my reply what would of been very much straight talking and straight to the point 😉😉 Ps thanks again for your help. I might just change my name to FIERYBITCH because straight talking is what I'm good at 🤣🤣

Yes it was refunded this morning thanks to you. Thank you very much @Stubbe-Unibet

To be honest I didn't really expect it to be sorted today but like you said they should of atleast had a rough idea on the timescale but thanks for your help and feedback

Well thought I would keep u informed it's now been 37 hours sine this happened and I brought it to there attention and still nothing done, not even a courtesy email saying "sorry it is taking so long were doing everything we can to resolve this issue as quickly as possible" It's a joke really let's be honest it took me 4mins to log on go into the community find this post and reply to it. Yet they cba taking 2 mins out to send a quick courtesy email. I'll tell you why that is because it involves giving money back and we all no bookies hate paying money out 😉🤣🤣

@Stubbe-Unibet @Livertool @cris1285 thank you all for your help I'll just have to wait and see what happens with this

Customer service at its finest this. Absolute joke Just so you get the moral of the story this was the 3rd chat 13 hours after my 1st one with another woman who said she has escalated it to the right department they will get back to mr . Turns she dis nothing except feed me a load off bull shit theres another 3 pages to this chat to verify it But the last 2 pages are what I'm on about. NO REPECT This Is the moral to it all I was playing on a game mainly doing 40p spins sometimes 60s sometimes 20s. bearing in mind they can see all my account history what going back from my 1st spin on a game for example the game in question the most I used on a spin was 80p on king Kong megaways I was doing £1 spins same with fishing frenzy megaways but mainly between 20p n 60p per spin Then I'm down to my last 14.13p I press spin at 40p stake leaving 13.73 So I press spin again and Then this happens I get an error code plz restart the game. So I do restart it, only to find my balance on 0.00. So am thinking WTF I had £13 on there before, so am trying to find out were I can see my last spins as never had this be4 Money just disappearing out of my account The I see this so now am actually really thinking WTF hows that happened, so I reload the game, to look at my game history to find out what happened and hope it was there mistake and it will go back in my account and wat I see next is a fucking joke So it's done a £15 spin even thought I only h £13.73 in my account so I say to myself it's got to be an error with the game and it will be back in my account in a min OBV it's not so I go on chat explains what has happened she says I'll pass it over to the relevant team and they will contact me, then this guy said she hasn't escalated the matter theres been no contact with me nothing End of the day why would I do 1 spin of £13 when I've been playing that game for last hour on 20p 40p Common sense tells u that £13 is a lot for 1 spin on a slot game, it's even worse when they have my account history and can see all my transactions . All he had to do is scroll down the list and he would of clearly seenit and thought fuck me, her biggest stake was £1 so y the fuck would u spin ure last 13 pound in 1 spin if that was the case I might aswell of done that from the begining instead of spinning over £800 pound 6 hours Absolute nonsense I just want my money back and let's be honest here I would of only still spent it all on the game anyway. But it's the fact I no I didn't press £15 spin only a dick head would be pressing £15: spins PS can any1 from here sort this much appreciated Stacey