Hello, after talking to support I was re-directed to find help here. On the week May 17 - May 24, I lost 250 in Banzai Cash games, which is more than the threshold for receiving Double Trouble and Super Double Trouble tournament tickets, however I did not receive anything the following Monday. I believe I am entitled to a Super Double Trouble and a regular Double Trouble ticket.
The promotion is still active in the poker section of the Unibet site. Let me know if you need any more info.