Purps

@Purebredtadpole77
Live chat support will probably be the best option for you to get assistance on this: Click to open Live Chat
And if you are from UK, then use this one: UK live chat
 
 🙂👍
 

@pot16
Try to contact live chat. You can open it from the link below:
Live Chat

@sydon
Liquid lost the 15th round of Map 1
 

Or then hltv has it wrong...

Hi @everhopeful
Live chat should be able to sort this out for you. You can launch it from the link below:
Live Chat
 
gl 🙂👍

Hi @linke189
No one from staff are really here during the weekend, but Live Chat should be able to figure out what's wrong with the deposit. Click link below to launch it.
Click to open Live Chat
 
Good luck 👍

@High-Lander
It's a "bet €10, get €5 freebet" offer for Australian Open tennis.
You should find the pending freebet on your Bonuses/Freebets.

You mean you got some cash marked as a premium payment?
Those are usually winnings from some competition ( Streakr, Golden Goal, Slot tournament etc etc ), but one of the mods here ( @Stubbe-Unibet, @Seb-Unibet ) may be able to confirm what was yours from, in case you still don't have an idea...

@Aleksandar Aleksandrov
 
Yes, @tinkeri is correct.
Here is the relevant section from Sportsbook Terms and Conditions:
"For settlement purposes, bets referring to the number of cards shown by the referee will be counted as follows:
• Yellow card = 1 • Red card = 2 • One yellow and a red = 3 • Two yellow cards and a red = 3 The maximum cards for one player is 3 cards. Only cards shown to players currently eligible as per C.14.5 will be taken into consideration."

@PadThai
They've never done that for self-excluded customers here, but I'm tagging @Seb-Unibet just in case...

@Krzysztof3
Afraid not. They are not doing any this type of exchanges.
But good luck with the ticket 🙂👍

@OmahGAWD
https://www.unibet.com/promotions/poker-promotions/flop-race
🙂👍

@prashanrj3
Clear history and cookies.... that should fix it in case it's the same issue that many have been having recently 👍

I had the same with Chrome last week, and again on the weekend. Edge worked though and now also Chrome is okay after clearing the history/cookies. Try that if you have not yet done so.... 👍

Update:
The required stake per bet shown on the match odds view now has gone up to $6.10 ( still an even $6 on the promotion page )

I placed a $7 bet and got the tickets as supposed to. Guess it's good to have a safe margin with non euro currencies, if you want to be sure of the stake being high enough for the promotion terms.
Case closed.

@Alfriendy 
Racing bets aren't shown under the "My Bets" that you see on the main sports betting page.
Click on the "Racing"-option and then you should be able to see all your racing bets, including the settled ones, under the "My Bets"-option.

@Pickleman 
Yeah, that works. Just make sure not to unregister from the tournament for some reason after the expiry date. In that case your ticket would be lost.

@TBladePc 
This video shows how to find the live chat:

@Merenitsu 
You can only have it one time per matchday ( Tuesday & Wednesday are the same matchday )

@graki 
You will automatically receive a new one for the tournament on 25th 👍

Hi @Maffipapa 
The postponed match will be voided. Rest of the parlay still stands. 👍
 
Quote from the sportsbook rules:
"Any event which does not start within 12 hours from the kick-off time as last issued by the governing association will be declared void. This includes cases like matches which are postponed due to bad weather, crowd trouble or similar scenarios."

@diegzer  My french is very rusty but my guess is that you have bet on under 1.5 cards for the away team?
If that is the case, the bet is wrong because on card totals bets a direct red card counts for two cards as you can see from the quote of the sportsbook rules:
 
"13) For settlement purposes, bets referring to the number of cards shown by the referee will be counted as follows:
• Yellow card = 1
• Red card = 2
• One yellow and a red = 3
• Two yellow cards and a red = 3"

@Start 
I think it was voided based on this ruling:
"Should any part of an intra-event combination be settled as “VOID” in accordance with the respective Sport-Specific rules (Example: the intra-event combination included a bet on Player X to score but the listed player did not start the match when the Sport-Specific rules required them to), the related selections emanating from the same event will also be settled with odds 1.00."
 
You can find this on page 13 of the Sportsbook T&C 

@PokerC99 
Unfortunately for you, cards that are given after the match has ended aren't included on cards total bets :sad:

Hi @heimmy  and welcome to the community 😃
 
When betting on a goalscorer the bets get voided if the player you bet on wasn't on the opening line-up, as you see from the following quote from the sportsbook rules:
"4) Unless otherwise specified, or indicated in conjunction with the bet offer, all other goal-related bets will require the listed player(s) to play from the start of the match to be valid. Own goals will never count as a goal scored for any selected player."
 
I personally don't do any live-betting so I'm not sure if an option to bet on substituted players to score a goal is possible there  😃

Hi @Zeddai 
 
Unfortunately for you, a red card counts for two cards on cards totals. :sad:
Quote from the sportsbook rules:
"13) For settlement purposes, bets referring to the number of cards shown by the referee will be counted as follows:
• Yellow card = 1
• Red card = 2
• One yellow and a red = 3
• Two yellow cards and a red = 3"