@ReCorpH
This is the email I received. 'We require a clear digital photo of ID showing all 4 corners and edges, we also require a clear photos of your ID and proof of address held next to face using only thumb and index finger.' I don't understand at all how the photos I submitted don't meet the guidelines. Besides, on the verification page, it still says 'waiting for review' and doesn't give me any option to upload new photos. I can private message you the photos I uploaded if that would be okay? This is just absurd now, every other major UK book I use has verified me within an hour.