Hello, I am opening a thread because my Unibet poker account has been permanently suspended without any reason or explanation. My story:
This year I moved to Tallinn, Estonia with 3 flatmates, also poker players. In April of this year we opened an account and start testing the hexapros.
Before starting to play we asked chat support if we could play together from the same house. The support answer was that the software separates us by having the same IP so there was no problem. We started to play, validated the accounts and it was alright.
Five months later they permanently blocked us from the poker software. We have not cheated, do not use any software, nor we have obviously never played with each other.
They do not give us any reason for this block, any explanation. They don't give us the option to talk to anyone and they tell us that this decision to block our poker accounts is non-negotiable. The only thing that they tell us is about the terms and conditions of Unibet (we attach screenshots of the emails where it appears). Nevertheless we are welcome in casino games but we can never play poker again.
In addition to not being able to play in their room again for no reason, they have returned the ATM funds to us but they do not return the bonuses / tickets / points (13000€ worth), nor 8 Unibet Open tickets (8800€ worth), we could not play these tournaments because we were blocked the first week of October.
According to them, we do not have the right to enjoy the money earned through the VIP system of the room, which has been a lot of hours and effort for us.
Is there really no option to continue playing in a room when you have not done anything illegal? And neither can we recover the money in bonuses / tickets / points that we had earned through the VIP system?
We need information and help about our situation please.
Thank you
