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Tratomanic

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Everything posted by Tratomanic

  1. And this is what I find extreamly frustrating...The false info given over and over by CS. "But to make long story short, both of your accounts are fully verified, and your withdrawals successfully processed" Which is incorrect. My withdrawal still stand as pending and no money is received. How can you state that withdrawal is processed when it's clearly not?!
  2. After 8 days my address document finally got approved. 12 hours after verification is completed my withdrawal has still not been approved. Shouldn't this be done in the same time? Already waited 8 days, how much longer do I have to wait for my money??
  3. I been a client of Unibet for more than 10 years. 3 weeks ago I received a alert that I have to verify my ID (done it before too, years ago). I sent in right away. Document approved 15 min later. On Wed when I made a withdrawal I received a alert that I have to verify my address (done it before too, years ago). I sent it right away. On Friday I sent a email asking when I can continue using my account and when I will receive my withdrawal. The CS "Tom" told me that the documents would be approved soon and I would get my withdrawal within the next 24 hours. This is now 72 hours ago. Nothing done. No email. No explaination. No withdrawal. In November I made deposits and lost more than 20.000 NOK (around $2500). All deposits made without problems, of course. Then, when I finally hit the withdraw button, I have to wait days and days for my money? You are doing a pretty good job making customers frustrated. Why didn`t you request both documents at the same time? Why you had to wait until I requested a withdrawal? Why are your CS-rep giving false information? Ten years I have played with you guys, 10-years! Lost high 6 figure amount over that time. If you ever want me to consider placing a new bet on your site I suggest you try to get this done asap.
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