MarcoV

Thank you for your cooperation @PokerLady93!
I'm happy to confirm that the proof of address just got approved and your account is now verified :)

Hi @JohanArg and welcome to the community ✋
We need to verify your account in order to unblock poker. I'll send an email within an hour with more information on the documents you need to upload :)
Kindly note that this forum is English only.
Apologies for the inconvenience!

There you go, @Yaro85 :)

@chanatts, unfortunately you can't deposit with a credit card which isn't issued in the same country as where your account is registered :(
You have the option to deposit via Skrill or Neteller :)

If we increase the limit every time a customer ask for it, there wouldn't be a reason to set a limit in the first place. As our customer support agent mentioned - it's the traders' decision and we can't just increase the limit if they don't agree.
I admit that the two €5 bets you had on Hull City vs. Middlesbrough and Chelsea vs. Man. City looks a bit weird, since they have approved higher stakes afterwards - you got your stake of €xxxxx approved on the Serie A mathc a couple of days ago and besides the two €5 bets, we've approved a stake of minimum €xxx every time.
Keep in mind that the odds also has an influence on how much you're able to stake on each bet.

@dmbusa, our player safety department has looked into the case. They have approved your documents, except the Skrill screenshot, which unfortunately I'll have to ask you to send again. The reason why it didn't get approved was that we're asking for a full printscreen of your Skrill account with your name showing. If you send in the screenshot within the next hours, I'll do my best to get it solved it in the afternoon.
I'll evaluate this case with the customer service agents involved, once we get the withdrawal approved and everything sorted out with the documents. 
Not every player safety/documents case takes 1-3 working days to solve - the processing time depends on the type of case. A simply compliance check, which is what most players will experience, will take 24 hours to get completed – we approve xx % of compliance documents within 24 hours and xx % within 48 hours.
In your particular case, you should have been told by customer support, that it may take up to 5 working days to resolve the case. I understand it can be frustrating to wait for a withdrawal, and that it's even worse to initially get told one processing time and then find out that it’s actually going to take longer than first communicated.
There’s no question that we should have been more clear about the document requirements, to avoid having to upload the documents multiple times.
We should've informed you right away that we were requesting those documents instead of waiting two days before doing so after you made the withdrawal. Usually our customer service agents receive this kind of information at least once a day, and they should send you an email requesting the documents. I'm not sure if this was even a mistake in customer service or if another department didn't communicate properly, but I'll get to the bottom of it and have a chat with the guys involved.

At Unibet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices.
The general limits on the most popular sports are very high and the vast majority of customers will never reach a maximum bet stake alert. If you at some point are faced with hitting a maximum bet stake limit, you always have the option to send the full bet amount requested for manual approval.