BBC

I failed to complete the last 2 and I thought these offers came every 2 weeks but there's nothing new. Thanks!

Hi! I had 2 offers in the last weeks but couldn't complete either... can I get another one? How does it work? Thanks.

Hi! I received a 30 eur for 200 eur bonus but I still have a 5 eur bonus to finish. It says start playing today or you'll lose it so do I have to finish the 5 eur bonus today and then start playing for the 30 eur one also today? Will I lose the 30 eur if I don't activate it today or rake 1 cent? Thanks!

I have a 17 for 170 active bonus offer and I've only done about 40%. I don't think I have enough time to finish it (3 days left) so is there a way to freeze it or re-start it? Do I have any options? Also, what happens if I don't finish it : do I get another special offer soon? Thanks!

Thanks! Did you add both 5 eur bonuses, even the one I canceled? That's what my account says now.

Hi! I just got a 17 for 170 rakeback offer and I already had 2x5 euro bonuses that I bought earlier with points. I canceled one of them that was active so that I could work on the 17 euro one (thinking they would go to the back of the line) but now I can't find the 2x5 euro ones anywhere... are they gone? Can I get them back? Thanks.

same here

got email but no ticket

Hey@ReCorpH I'm still having big delays with my cashouts, is this the new norm now or is it a temporary glitch? Literally gone from instant to card once approved to a week of waiting if the weekend is in the way. I've also noticed that Payvision is no longer mentioned on the card statement so whoever is the middleman is extremely slow. So the cashouts have gone from less than a second to a week waiting time once approved, will this be fixed or is this just how it will be from now on?

Hey @ReCorpH. I did receive the ones from thursday and friday earlier but it didnt say payvision. Does this mean we are back to waiting days to get the money?

Yea i got them earlier.

It looks like a dutch company called Payvision is their payment processor. Can someone from UB contact them since this seems to be happening to quite a few players?

Hey @ReCorpH I still have nothing. Can you check with the payment company today? I mean it's very unusual to have all withdrawals this year instant to card right after the approval email(so about 2hr total) and this to take almost a week, something must be wrong? I've also made 2 more withdrawals since then (friday and monday) with the same result, so it's not a random one time thing. It also never used to matter if it was a working day or not, just 2 hrs to get approved and insta to card. Hey @shobolanul hmmm I'm romanian too, maybe this is the problem? I was wondering if it's the bank, do you use BT? I wish I had another bank so I can test it...

Nobody? I still dont have the money.... If you were getting the money on your card in 2h or so, has there been any delay in the last week?

All my debit card withdrawals this year have been superfast, it takes 2 hrs to get approved then it shows up on my card instantly. Amazing, I thought! But my last one was on thursday and I still haven't received anything. I made another one on friday but nothing. Anyone else had this lately or is it smth with my bank? Live chat said there's nothing different on UB's end.