mcvermeulen Posted May 29, 2017 Share Posted May 29, 2017 I have made a withdrawal a few hours ago and as I see it has been witheld... What is the reason? I did not receive any message regarding anything. As I see you have not requested any documents. Can you explain me this, please? Link to comment Share on other sites More sharing options...
Magicadil Posted May 29, 2017 Share Posted May 29, 2017 You have to go to livechat and ask. Most likely they need some additional information before they can process your request. I debateShould I smile like everything's good and pretend that life is greatOr should I let the world see the real me and not hide this painI tried to be like the rest of y'all, sorry I just can'tI'ma probably die this way Link to comment Share on other sites More sharing options...
BonusPater Posted May 30, 2017 Share Posted May 30, 2017 Welcome to the community, @mcvermeulen :)@Magicadil is right that support usually is the fastest for this type of query, but we're also happy to help :)We need some documents indeed, before we can proceed with the withdrawal. If you go to the account section, you should see exactly what documents are needed (picture of ID, proof of address and the credit card used on the account). Link to comment Share on other sites More sharing options...
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