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withdrawal witheld


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You have to go to livechat and ask. Most likely they need some additional information before they can process your request.

I debate
Should I smile like everything's good and pretend that life is great
Or should I let the world see the real me and not hide this pain
I tried to be like the rest of y'all, sorry I just can't
I'ma probably die this way
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Welcome to the community, @mcvermeulen :)

@Magicadil is right that support usually is the fastest for this type of query, but we're also happy to help :)

We need some documents indeed, before we can proceed with the withdrawal. If you go to the account section, you should see exactly what documents are needed (picture of ID, proof of address and the credit card used on the account).

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