TotalRecall Posted May 29, 2017 Share Posted May 29, 2017 hi ! I played 2 MTTs, a 70€gtd and a EO Special Edition 2€ sattelite, shortly after the start they both froze and nothing happend. I closed the tables, tried to get back to my tables but the tables that opend when I clicked on open table were empty, I waited, nothing happend. I even restarted the client, same procedure, empty tables even tho I waited for several minutes. I attached a screenshot of it. Can you refund me the buy ins please ?https://gyazo.com/7b5b7ead0a3a94e3a138816b88d0c35ethx, TotalRecall Link to comment Share on other sites More sharing options...
BonusPater Posted May 30, 2017 Share Posted May 30, 2017 Hey @TotalRecall. Sorry to hear about the freeze. Please add a copy of your log file, and I'll look into the refund request. Open "File Explorer" and go to the following folder: C:\Users\NAMEOFUSER\AppData\Roaming\Unibet Poker. In this folder you'll see a file called ""Poker_log.txt", which is the one that we need. Link to comment Share on other sites More sharing options...
TotalRecall Posted May 30, 2017 Author Share Posted May 30, 2017 hi ! do you have an emailadress I can send it to ? thank you Link to comment Share on other sites More sharing options...
BonusPater Posted May 31, 2017 Share Posted May 31, 2017 You can send it by pm or to contact@unibetcommunity.com :) Link to comment Share on other sites More sharing options...
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