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All tables freeze while client is still responsive


spargelsalat

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Earlier today (2.07 pm CET) all my open cash game tables froze in the middle of the hand. I could still close all of them regularly, but when trying to join a new table there was no player seated (no even myself). After restarting the client all my old tables opened again and I was sitting out. There was no disconnect or such at any point...

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Thanks a lot! I've just allowed txt files to be attached, but you can't attach to comments here. Instead you can copy the entire text and just paste it. I recommend maybe using the "spoiler tag" function in the editor (click the triangle with !), to avoid a lot of scrolling. Below how the spoiler tag looks, after posting.

test test test
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Alright, thanks! Here's the log :)

*** Logging started
[11-05-2017 21:46:53] Unibet Poker 2.5.0.95
OS : Windows 10
GPU vendor : AMD
GPU model : Radeon RX 480 Graphics
GPU driver : 11.0
Max texture size: 8192
[11-05-2017 21:46:53] CoherentUI Initialized
[11-05-2017 21:46:53] Casino in Poker service initialized
[11-05-2017 21:46:53] Initializing startup module...
[11-05-2017 21:46:53] Startup file parsed
[11-05-2017 21:46:53] Startup resources requested
[11-05-2017 21:46:53] Loading common assets ...
[11-05-2017 21:46:53] Common assets loading completed
[11-05-2017 21:46:53] Layout created
[11-05-2017 21:46:53] Reading cached settings ...
[11-05-2017 21:46:56] Initializing remote assets...
[11-05-2017 21:46:57] Initializing lobby...
[11-05-2017 21:46:58] Lobby connected
[11-05-2017 21:46:58] Lobby loaded
[11-05-2017 21:47:24] Synchronized with server time 1494539244 (offset 3)
[11-05-2017 21:47:24] [master] Playerid 665490e9cc11632a connecting to xc1.sw.relaxg.com
[11-05-2017 21:47:24] [monitor] Playerid 665490e9cc11632a connecting to exc2.sw.relaxg.com
[11-05-2017 21:47:25] [master] Connection state (logged in/ok)
[11-05-2017 21:47:25] [monitor] Connection state (logged in/ok)
[11-05-2017 21:50:05] [monitor] Experiencing high ping.. average 265ms
[11-05-2017 21:50:10] [monitor] Experiencing high ping.. average 211ms
[11-05-2017 21:50:15] [monitor] Experiencing high ping.. average 210ms
[11-05-2017 21:50:20] [monitor] Experiencing high ping.. average 211ms
[11-05-2017 21:50:25] [monitor] Experiencing high ping.. average 211ms
[11-05-2017 21:53:09] [monitor] Experiencing high ping.. average 809ms
[11-05-2017 21:53:14] [monitor] Experiencing high ping.. average 810ms
[11-05-2017 21:53:19] [monitor] Experiencing high ping.. average 865ms
[11-05-2017 21:53:24] [monitor] Experiencing high ping.. average 864ms
[11-05-2017 21:53:29] [monitor] Experiencing high ping.. average 865ms
[11-05-2017 21:55:16] [monitor] Experiencing high ping.. average 1906ms
[11-05-2017 21:55:21] [monitor] Experiencing high ping.. average 1907ms
[11-05-2017 21:55:26] [monitor] Experiencing high ping.. average 1850ms
[11-05-2017 21:55:32] [monitor] Experiencing high ping.. average 1850ms
[11-05-2017 21:55:37] [monitor] Experiencing high ping.. average 1851ms
[11-05-2017 22:00:45] [monitor] Experiencing high ping.. average 264ms
[11-05-2017 22:00:50] [monitor] Experiencing high ping.. average 263ms
[11-05-2017 22:00:55] [monitor] Experiencing high ping.. average 264ms
[11-05-2017 22:01:00] [monitor] Experiencing high ping.. average 263ms
[11-05-2017 22:03:06] [monitor] No ping response in 9 seconds with physical connection (UTC: 1494540186). Reconnecting...
[11-05-2017 22:03:06] [monitor] Experiencing high ping.. average 2021ms
[11-05-2017 22:03:06] [monitor] Connection state (disconnected/ok)
[11-05-2017 22:03:06] [monitor] Connection state (reconnecting/ok)
[11-05-2017 22:03:07] [monitor] Playerid 665490e9cc11632a reconnecting to exc2.sw.relaxg.com
[11-05-2017 22:03:07] [monitor] Connection state (logged in/ok)
[11-05-2017 22:03:07] [monitor] Experiencing high ping.. average 2029ms
[11-05-2017 22:03:12] [monitor] Experiencing high ping.. average 2030ms
[11-05-2017 22:03:23] [monitor] Experiencing high ping.. average 2980ms
[11-05-2017 22:03:28] [monitor] Experiencing high ping.. average 2980ms
[11-05-2017 22:03:33] [monitor] Experiencing high ping.. average 1158ms
[11-05-2017 22:03:38] [monitor] Experiencing high ping.. average 1150ms
[11-05-2017 22:03:43] [monitor] Experiencing high ping.. average 1149ms
[11-05-2017 22:04:07] [monitor] No ping response in 9 seconds with physical connection (UTC: 1494540247). Reconnecting...
[11-05-2017 22:04:08] [monitor] Connection state (connected/ok)
[11-05-2017 22:05:55] Requesting CG table open, id: 30
[11-05-2017 22:05:55] Starting CG table (id:30, instance:cg123e79)
[11-05-2017 22:05:55] Table preloader: Initializing...
[11-05-2017 22:05:55] Table preloader: Loading...
[11-05-2017 22:05:56] Joining CG table
[11-05-2017 22:05:56] 1 table(s) open
[11-05-2017 22:06:08] New hand started (#506658038)
[11-05-2017 22:06:46] New hand started (#506658415)
[11-05-2017 22:07:00] New hand started (#506658572)
[11-05-2017 22:07:21] New hand started (#506658791)
[11-05-2017 22:08:20] New hand started (#506659500)
[11-05-2017 22:08:53] New hand started (#506659902)
[11-05-2017 22:09:12] New hand started (#506660124)
[11-05-2017 22:10:37] New hand started (#506661162)
[11-05-2017 22:11:00] New hand started (#506661444)
[11-05-2017 22:12:00] New hand started (#506662192)
[11-05-2017 22:14:07] New hand started (#506663647)
[11-05-2017 22:15:20] New hand started (#506664457)
[11-05-2017 22:15:37] New hand started (#506664654)
[11-05-2017 22:16:21] New hand started (#506665155)
[11-05-2017 22:17:20] New hand started (#506665823)
[11-05-2017 22:18:26] New hand started (#506666574)
[11-05-2017 22:19:38] New hand started (#506667376)
[11-05-2017 22:21:41] New hand started (#506668640)
[11-05-2017 22:23:24] New hand started (#506669692)
[11-05-2017 22:23:36] New hand started (#506669814)
[11-05-2017 22:24:41] New hand started (#506670464)
[11-05-2017 22:25:11] New hand started (#506670755)
[11-05-2017 22:25:44] New hand started (#506671081)
[11-05-2017 22:26:43] New hand started (#506671657)
[11-05-2017 22:27:04] New hand started (#506671857)
[11-05-2017 22:27:14] New hand started (#506671967)
[11-05-2017 22:28:18] New hand started (#506672559)
[11-05-2017 22:28:47] New hand started (#506672827)
[11-05-2017 22:29:01] Table window closed. 0 window(s) left.
[11-05-2017 22:40:18] Requesting CG table open, id: 52
[11-05-2017 22:40:18] Starting CG table (id:52, instance:cg123e7a)
[11-05-2017 22:40:18] Table preloader: Initializing...
[11-05-2017 22:40:18] Table preloader: Loading...
[11-05-2017 22:40:18] Joining CG table
[11-05-2017 22:40:18] 1 table(s) open
[11-05-2017 22:40:20] Table window closed. 0 window(s) left.
[11-05-2017 22:40:32] [monitor] Disconnecting... status: 0
[11-05-2017 22:40:32] [monitor] Connection state (disconnected/user disconnected)
[11-05-2017 22:40:32] [monitor] Connection state (disconnected/ok)
[11-05-2017 22:40:32] [master] Disconnecting... status: 0
[11-05-2017 22:40:32] [master] Connection state (disconnected/user disconnected)
[11-05-2017 22:40:32] [master] Connection state (disconnected/ok)
[11-05-2017 22:40:32] Application exit requested
[11-05-2017 22:40:32] Application terminating
*** Logging started
[11-05-2017 22:40:33] Unibet Poker 2.5.0.95
OS : Windows 10
GPU vendor : AMD
GPU model : Radeon RX 480 Graphics
GPU driver : 11.0
Max texture size: 8192
[11-05-2017 22:40:33] CoherentUI Initialized
[11-05-2017 22:40:33] Casino in Poker service initialized
[11-05-2017 22:40:33] Initializing startup module...
[11-05-2017 22:40:33] Startup file parsed
[11-05-2017 22:40:33] Startup resources requested
[11-05-2017 22:40:33] Loading common assets ...
[11-05-2017 22:40:33] Common assets loading completed
[11-05-2017 22:40:33] Layout created
[11-05-2017 22:40:33] Reading cached settings ...
[11-05-2017 22:40:35] Initializing remote assets...
[11-05-2017 22:40:36] Initializing lobby...
[11-05-2017 22:40:37] Lobby connected
[11-05-2017 22:40:37] Lobby loaded
[11-05-2017 22:41:06] Synchronized with server time 1494542466 (offset -1)
[11-05-2017 22:41:06] [master] Playerid 665490e9cc11632a connecting to xc1.sw.relaxg.com
[11-05-2017 22:41:06] [monitor] Playerid 665490e9cc11632a connecting to exc2.sw.relaxg.com
[11-05-2017 22:41:07] [master] Connection state (logged in/ok)
[11-05-2017 22:41:07] [monitor] Connection state (logged in/ok)
[11-05-2017 22:47:25] [monitor] No ping response in 9 seconds with physical connection (UTC: 1494542845). Reconnecting...
[11-05-2017 22:47:26] [monitor] Connection state (connected/ok)
[11-05-2017 23:01:11] [monitor] Disconnecting... status: 0
[11-05-2017 23:01:11] [monitor] Connection state (disconnected/user disconnected)
[11-05-2017 23:01:11] [monitor] Connection state (disconnected/ok)
[11-05-2017 23:01:11] [master] Disconnecting... status: 0
[11-05-2017 23:01:11] [master] Connection state (disconnected/user disconnected)
[11-05-2017 23:01:11] [master] Connection state (disconnected/ok)
[11-05-2017 23:01:11] Application exit requested
[11-05-2017 23:01:11] Application terminating
*** Logging started
[15-05-2017 19:24:03] Unibet Poker 2.5.0.95
OS : Windows 10
GPU vendor : AMD
GPU model : Radeon RX 480 Graphics
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Same problem just happened again at around 9:05 pm CET. Right when I clicked on 'Play' after a sitout, I couldn't do anything on the tables anymore and a new one that I joined was empty. (see picture attached)

After restarting the tables popped up again and apparently the click on 'Play' was effective as I was in the middle of a hand on one table... very annoying. :/

186193515_sameproblem.thumb.PNG.24e8847176b290e3034a85ebffd8fc83.PNG

Log:

*** Logging started
[16-05-2017 18:26:55] Unibet Poker 2.5.0.95
OS : Windows 10
GPU vendor : AMD
GPU model : Radeon RX 480 Graphics
GPU driver : 11.0
Max texture size: 8192
[16-05-2017 18:26:55] CoherentUI Initialized
[16-05-2017 18:26:55] Casino in Poker service initialized
[16-05-2017 18:26:55] Initializing startup module...
[16-05-2017 18:26:55] Startup file parsed
[16-05-2017 18:26:55] Startup resources requested
[16-05-2017 18:26:55] Loading common assets ...
[16-05-2017 18:26:55] Common assets loading completed
[16-05-2017 18:26:55] Layout created
[16-05-2017 18:26:55] Reading cached settings ...
[16-05-2017 18:26:57] Initializing remote assets...
[16-05-2017 18:26:58] Initializing lobby...
[16-05-2017 18:27:00] Lobby connected
[16-05-2017 18:27:00] Lobby loaded
[16-05-2017 18:27:12] Synchronized with server time 1494959232 (offset 3)
[16-05-2017 18:27:12] [master] Playerid 665490e9cc11632a connecting to xc1.sw.relaxg.com
[16-05-2017 18:27:12] [monitor] Playerid 665490e9cc11632a connecting to exc2.sw.relaxg.com
[16-05-2017 18:27:13] [master] Connection state (logged in/ok)
[16-05-2017 18:27:14] [monitor] Connection state (logged in/ok)
[16-05-2017 18:30:33] [monitor] No ping response in 9 seconds with physical connection (UTC: 1494959433). Reconnecting...
[16-05-2017 18:30:34] [monitor] Connection state (connected/ok)
[16-05-2017 18:39:58] Requesting CG table open, id: 30
[16-05-2017 18:39:58] Starting CG table (id:30, instance:cg857ed8)
[16-05-2017 18:39:58] Table preloader: Initializing...
[16-05-2017 18:39:58] Table preloader: Loading...
[16-05-2017 18:39:59] Joining CG table
[16-05-2017 18:39:59] 1 table(s) open
[16-05-2017 18:40:00] New hand started (#509413589)
[16-05-2017 18:40:07] New hand started (#509413710)
[16-05-2017 18:40:11] Requesting CG table open, id: 30
[16-05-2017 18:40:11] Starting CG table (id:30, instance:cg857ed9)
[16-05-2017 18:40:11] Table preloader: Initializing...
[16-05-2017 18:40:11] Table preloader: Loading...
[16-05-2017 18:40:12] Joining CG table
[16-05-2017 18:40:12] 2 table(s) open
[16-05-2017 18:40:17] New hand started (#509413773)
[16-05-2017 18:40:19] New hand started (#509413856)
[16-05-2017 18:40:23] Starting CG table (id:30, instance:cg857eda)
[16-05-2017 18:40:23] Table preloader: Initializing...
[16-05-2017 18:40:23] Table preloader: Loading...
[16-05-2017 18:40:23] Joining CG table
[16-05-2017 18:40:23] 3 table(s) open
[16-05-2017 18:40:27] New hand started (#509413913)
[16-05-2017 18:40:29] New hand started (#509414016)
[16-05-2017 18:40:32] New hand started (#509414051)
[16-05-2017 18:40:44] New hand started (#509414241)
[16-05-2017 18:40:56] New hand started (#509414424)
[16-05-2017 18:41:00] New hand started (#509414497)
[16-05-2017 18:41:09] New hand started (#509414625)
[16-05-2017 18:41:16] New hand started (#509414722)
[16-05-2017 18:41:23] New hand started (#509414816)
[16-05-2017 18:41:29] New hand started (#509414905)
[16-05-2017 18:42:02] New hand started (#509415339)
[16-05-2017 18:42:04] New hand started (#509415359)
[16-05-2017 18:42:29] New hand started (#509415705)
[16-05-2017 18:42:45] New hand started (#509415932)
[16-05-2017 18:42:48] New hand started (#509415974)
[16-05-2017 18:42:56] New hand started (#509416100)
[16-05-2017 18:43:08] New hand started (#509416263)
[16-05-2017 18:43:10] New hand started (#509416288)
[16-05-2017 18:43:17] New hand started (#509416370)
[16-05-2017 18:43:31] New hand started (#509416554)
[16-05-2017 18:43:54] New hand started (#509416874)
[16-05-2017 18:43:59] New hand started (#509416948)
[16-05-2017 18:44:00] New hand started (#509416962)
[16-05-2017 18:44:30] New hand started (#509417381)
[16-05-2017 18:44:38] New hand started (#509417509)
[16-05-2017 18:44:39] New hand started (#509417515)
[16-05-2017 18:45:08] New hand started (#509417920)
[16-05-2017 18:45:31] New hand started (#509418216)
[16-05-2017 18:45:31] New hand started (#509418225)
[16-05-2017 18:45:44] Starting CG table (id:30, instance:cg857edb)
[16-05-2017 18:45:44] Table preloader: Initializing...
[16-05-2017 18:45:44] Table preloader: Loading...
[16-05-2017 18:45:45] Joining CG table
[16-05-2017 18:45:45] 4 table(s) open
[16-05-2017 18:45:47] New hand started (#509418438)
[16-05-2017 18:45:48] New hand started (#509418454)
[16-05-2017 18:46:04] New hand started (#509418670)
[16-05-2017 18:46:09] New hand started (#509418729)
[16-05-2017 18:46:27] New hand started (#509418990)
[16-05-2017 18:46:30] New hand started (#509419024)
[16-05-2017 18:46:35] New hand started (#509419103)
[16-05-2017 18:46:48] New hand started (#509419270)
[16-05-2017 18:46:52] New hand started (#509419318)
[16-05-2017 18:46:58] New hand started (#509419396)
[16-05-2017 18:47:09] New hand started (#509419545)
[16-05-2017 18:47:17] New hand started (#509419660)
[16-05-2017 18:47:27] New hand started (#509419811)
[16-05-2017 18:47:53] New hand started (#509420171)
[16-05-2017 18:48:07] New hand started (#509420367)
[16-05-2017 18:48:16] New hand started (#509420506)
[16-05-2017 18:48:30] New hand started (#509420669)
[16-05-2017 18:48:45] New hand started (#509420897)
[16-05-2017 18:48:49] New hand started (#509420942)
[16-05-2017 18:48:51] New hand started (#509420992)
[16-05-2017 18:49:15] New hand started (#509421290)
[16-05-2017 18:49:28] New hand started (#509421469)
[16-05-2017 18:49:39] New hand started (#509421611)
[16-05-2017 18:49:47] New hand started (#509421719)
[16-05-2017 18:49:48] Table window closed. 3 window(s) left.
[16-05-2017 18:49:57] New hand started (#509421855)
[16-05-2017 18:49:57] New hand started (#509421867)
[16-05-2017 18:50:06] New hand started (#509421975)
[16-05-2017 18:50:18] New hand started (#509422152)
[16-05-2017 18:50:23] New hand started (#509422194)
[16-05-2017 18:50:43] New hand started (#509422455)
[16-05-2017 18:50:47] New hand started (#509422516)
[16-05-2017 18:50:50] New hand started (#509422555)
[16-05-2017 18:50:56] New hand started (#509422634)
[16-05-2017 18:51:08] New hand started (#509422806)
[16-05-2017 18:51:26] New hand started (#509423048)
[16-05-2017 18:51:52] New hand started (#509423386)
[16-05-2017 18:52:08] New hand started (#509423594)
[16-05-2017 18:52:16] New hand started (#509423708)
[16-05-2017 18:52:30] New hand started (#509423919)
[16-05-2017 18:53:01] New hand started (#509424327)
[16-05-2017 18:53:03] New hand started (#509424350)
[16-05-2017 18:53:08] New hand started (#509424436)
[16-05-2017 18:53:28] New hand started (#509424687)
[16-05-2017 18:53:41] New hand started (#509424894)
[16-05-2017 18:53:58] New hand started (#509425103)
[16-05-2017 18:54:12] New hand started (#509425299)
[16-05-2017 18:54:14] New hand started (#509425316)
[16-05-2017 18:54:39] New hand started (#509425652)
[16-05-2017 18:54:43] New hand started (#509425713)
[16-05-2017 18:54:46] New hand started (#509425755)
[16-05-2017 18:55:25] New hand started (#509426205)
[16-05-2017 18:55:27] New hand started (#509426219)
[16-05-2017 18:55:32] New hand started (#509426266)
[16-05-2017 18:56:02] New hand started (#509426573)
[16-05-2017 18:56:12] New hand started (#509426688)
[16-05-2017 18:56:29] New hand started (#509426844)
[16-05-2017 18:56:39] New hand started (#509426949)
[16-05-2017 18:56:52] New hand started (#509427096)
[16-05-2017 18:57:04] New hand started (#509427239)
[16-05-2017 18:57:07] New hand started (#509427273)
[16-05-2017 18:57:39] New hand started (#509427617)
[16-05-2017 18:57:40] New hand started (#509427624)
[16-05-2017 18:57:48] New hand started (#509427722)
[16-05-2017 18:58:57] New hand started (#509428485)
[16-05-2017 18:58:59] New hand started (#509428500)
[16-05-2017 18:59:10] New hand started (#509428624)
[16-05-2017 18:59:25] New hand started (#509428792)
[16-05-2017 18:59:39] New hand started (#509428948)
[16-05-2017 18:59:47] New hand started (#509429045)
[16-05-2017 19:00:30] New hand started (#509429622)
[16-05-2017 19:00:37] New hand started (#509429717)
[16-05-2017 19:00:51] New hand started (#509429886)
[16-05-2017 19:01:41] New hand started (#509430522)
[16-05-2017 19:01:48] New hand started (#509430620)
[16-05-2017 19:02:01] New hand started (#509430805)
[16-05-2017 19:02:06] New hand started (#509430869)
[16-05-2017 19:02:07] New hand started (#509430876)
[16-05-2017 19:02:32] New hand started (#509431220)
[16-05-2017 19:02:35] New hand started (#509431264)
[16-05-2017 19:03:02] New hand started (#509431611)
[16-05-2017 19:03:05] New hand started (#509431657)
[16-05-2017 19:03:27] New hand started (#509431932)
[16-05-2017 19:03:56] New hand started (#509432306)
[16-05-2017 19:03:56] New hand started (#509432314)
[16-05-2017 19:04:02] New hand started (#509432401)
[16-05-2017 19:04:24] New hand started (#509432683)
[16-05-2017 19:04:42] New hand started (#509432902)
[16-05-2017 19:04:47] New hand started (#509432958)
[16-05-2017 19:04:47] Starting CG table (id:30, instance:cg857edc)
[16-05-2017 19:04:47] Table preloader: Initializing...
[16-05-2017 19:04:47] Table preloader: Loading...
[16-05-2017 19:04:47] Joining CG table
[16-05-2017 19:04:47] 4 table(s) open
[16-05-2017 19:04:51] Table window closed. 3 window(s) left.
[16-05-2017 19:04:58] Starting CG table (id:30, instance:cg857edd)
[16-05-2017 19:04:58] Table preloader: Initializing...
[16-05-2017 19:04:58] Table preloader: Loading...
[16-05-2017 19:04:58] Joining CG table
[16-05-2017 19:04:58] 4 table(s) open
[16-05-2017 19:04:58] New hand started (#509433106)
[16-05-2017 19:05:09] [master] No ping response in 9 seconds with physical connection (UTC: 1494961509). Reconnecting...
[16-05-2017 19:05:10] Table cg857ed8 master connection status updated to 2
[16-05-2017 19:05:10] [master] Connection state (connected/ok)
[16-05-2017 19:05:10] Table cg857eda master connection status updated to 2
[16-05-2017 19:05:10] Table cg857edd master connection status updated to 2
[16-05-2017 19:05:10] Table cg857edb master connection status updated to 2
[16-05-2017 19:06:31] Table window closed. 3 window(s) left.
[16-05-2017 19:06:34] Table window closed. 2 window(s) left.
[16-05-2017 19:06:35] Table window closed. 1 window(s) left.
[16-05-2017 19:06:37] Table window closed. 0 window(s) left.
[16-05-2017 19:07:07] [monitor] Disconnecting... status: 0
[16-05-2017 19:07:07] [monitor] Connection state (disconnected/user disconnected)
[16-05-2017 19:07:07] [monitor] Connection state (disconnected/ok)
[16-05-2017 19:07:07] [master] Disconnecting... status: 0
[16-05-2017 19:07:07] [master] Connection state (disconnected/user disconnected)
[16-05-2017 19:07:07] [master] Connection state (disconnected/ok)
[16-05-2017 19:07:07] Application exit requested
[16-05-2017 19:07:08] Application terminating
*** Logging started
[16-05-2017 19:07:11] Unibet Poker 2.5.0.95
OS : Windows 10
GPU vendor : AMD
GPU model : Radeon RX 480 Graphics
GPU driver : 11.0
Max texture size: 8192
[16-05-2017 19:07:11] CoherentUI Initialized
[16-05-2017 19:07:12] Casino in Poker service initialized
[16-05-2017 19:07:12] Initializing startup module...
[16-05-2017 19:07:12] Startup file parsed
[16-05-2017 19:07:12] Startup resources requested
[16-05-2017 19:07:12] Loading common assets ...
[16-05-2017 19:07:12] Common assets loading completed
[16-05-2017 19:07:12] Layout created
[16-05-2017 19:07:12] Reading cached settings ...
[16-05-2017 19:07:13] Initializing remote assets...
[16-05-2017 19:07:14] Initializing lobby...
[16-05-2017 19:07:15] Lobby connected
[16-05-2017 19:07:16] Lobby loaded
[16-05-2017 19:07:28] Synchronized with server time 1494961648 (offset 3)
[16-05-2017 19:07:28] [master] Playerid 665490e9cc11632a connecting to xc1.sw.relaxg.com
[16-05-2017 19:07:28] [monitor] Playerid 665490e9cc11632a connecting to exc2.sw.relaxg.com
[16-05-2017 19:07:29] [master] Connection state (logged in/ok)
[16-05-2017 19:07:30] [monitor] Connection state (logged in/ok)
[16-05-2017 19:07:31] Requesting CG table open, id: 30
[16-05-2017 19:07:31] Requesting CG table open, id: 30
[16-05-2017 19:07:31] Requesting CG table open, id: 30
[16-05-2017 19:07:31] Starting CG table (id:30, instance:cg857edb)
[16-05-2017 19:07:31] Table preloader: Initializing...
[16-05-2017 19:07:31] Table preloader: Loading...
[16-05-2017 19:07:31] Starting CG table (id:30, instance:cg857ed8)
[16-05-2017 19:07:31] Table preloader: Initializing...
[16-05-2017 19:07:31] Table preloader: Loading...
[16-05-2017 19:07:31] Starting CG table (id:30, instance:cg857eda)
[16-05-2017 19:07:31] Table preloader: Initializing...
[16-05-2017 19:07:31] Table preloader: Loading...
[16-05-2017 19:07:32] 1 table(s) open
[16-05-2017 19:07:32] New hand started (#509434360)
[16-05-2017 19:07:32] 2 table(s) open
[16-05-2017 19:07:32] 3 table(s) open
[16-05-2017 19:07:33] New hand started (#509433590)
[16-05-2017 19:07:36] [monitor] Experiencing high ping.. average 380ms
[16-05-2017 19:07:36] New hand started (#509435135)
[16-05-2017 19:07:36] New hand started (#509434436)
[16-05-2017 19:07:41] [monitor] Experiencing high ping.. average 267ms
[16-05-2017 19:07:46] [monitor] Experiencing high ping.. average 210ms
[16-05-2017 19:07:46] New hand started (#509435255)
[16-05-2017 19:08:07] New hand started (#509435512)
[16-05-2017 19:08:15] Table window closed. 2 window(s) left.
[16-05-2017 19:08:17] Table window closed. 1 window(s) left.
[16-05-2017 19:08:19] Table window closed. 0 window(s) left.
[16-05-2017 19:08:38] [monitor] Experiencing high ping.. average 231ms
[16-05-2017 19:08:43] [monitor] Experiencing high ping.. average 321ms
[16-05-2017 19:08:58] [monitor] No ping response in 9 seconds with physical connection (UTC: 1494961738). Reconnecting...
[16-05-2017 19:08:58] [monitor] Connection state (connected/ok)
[16-05-2017 19:15:51] [monitor] Disconnecting... status: 0
[16-05-2017 19:15:51] [monitor] Connection state (disconnected/user disconnected)
[16-05-2017 19:15:51] [monitor] Connection state (disconnected/ok)
[16-05-2017 19:15:51] [master] Disconnecting... status: 0
[16-05-2017 19:15:51] [master] Connection state (connected/user disconnected)
[16-05-2017 19:15:51] [master] Connection state (connected/ok)
[16-05-2017 19:15:51] [master] Connection state (disconnected/user disconnected)
[16-05-2017 19:15:51] Application exit requested
[16-05-2017 19:15:52] Application terminating

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Thanks a lot for the information! I reported it to guys earlier today, and this is the first update:

"This issue is related to his connection with the server. I've created a ticket for the developers to have a look at. I'll let you when there's any updates."

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@Stubbe-Unibet wrote:

This issue is related to his connection with the server. I've created a ticket for the developers to have a look at. I'll let you when there's any updates.


See also:

https://www.unibetcommunity.com/t5/Bug-Reports/Black-screen-issue/idi-p/54619

Cross posting because this seems to be a recuring "discontected-won't-reconnect" thing going on...

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@testuser1

To (in short) answer your question: I have experienced both issues while doing something which is effectively the same.

I use a laptop to play mainly, but I also use my mobile from time to time. My laptop is only ever used with WiFi, whereas my phone is used with WiFi or 4G.

Before I continue, I think it is important to note that I have changed most of my equipment, and I am still getting the same issue.

My old WiFi was based on 2 routers (both Netgear), and 2 additional Wireless Access Points (1 Netgear, 1 random). This has been replaced by a single Draytek Router, and 2 independant Ubiquiti "AC-LR"  Wireless Access Points. The new WiFi network works as a single SSID, whereas the old network had multiple SSID's.

This month I have also purchased a new laptop. My Phone has been the same throughout, and is the excellent HTC 10.

I have always had the issue that moving from room-to-room will cause the tables to freeze, exactly as the OP for this thread. This happens with the old laptop (& phone) on the old WiFi, and the Old laptop (& phone) on the new WiFi, and the New laptop on the new WiFi.

This week I had this on my phone while on 4G. (I know this was my mistake). I was in a room (playing live poker) when I moved from the window further into the room. I get great 4G in the window, and nothing further in. This caused a disconnect, and the table froze.

While trying to recover my Nut-Flush-Draw, I tried switching rasks on the phone. On returning to the App, the screen was black.

To me (someone who writes code for a living) it seems that everything points to a disconnection for OP (as agreed by your Dev's - in the extract I posted above). While it will always be impossible to prevent disconnections, the software is utterly rubbsh at re-connecting once the disconnection has happened.

Moving from WAP to WAP should be transparent, moving from 4G ro Wifi less so, but should be within your softwares' ability.

Not being able to do this seems like a bug to me, and one that is causing issues, including my Black-Screen this week.

I am more than happy to try to help you as much as I can to resolve this, as as far as I am concerned your software is a bug or two away from being the absolue best on the market...

Let me know if you need more info.

~Trap

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