JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @BillyR23 wrote:Thanks @JeppeL and @testuser1 for the great work you're doing for us 🆒 and hopefully in the future the live chat will be improved too...PS. Jeppe can you check if the spins were added to my account as I just logged in and nothing to activate at Bonus section and no free spins message when I start the slot...Still not working @BillyR23? I've requested a checkup on the spins, but haven't heard anything back yet :( Former Community Manager Link to comment Share on other sites More sharing options...
psrquack Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL wrote: @AndreiBN wrote: Appologize to the customers for YOUR mistake should be the Casino team priority @JeppeLI understand the point, but I respectfully disagree. IMO it's much better to fix something and make it right, than to issue an apology that could have negative influence on the workload of the CS agents.I think you should do both of them. Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @AndreiBN Let's see what happens instead of assuming the worst - everyone's been helpful so far in figuring out why the FS weren't available on the Romanian market and we'll continue to explore a solution. Former Community Manager Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL Used my 24 free spins and made around €20 .When i started to play another slot in my attem,pt to wager the money from the free spins,of course also my real money was taken.But i can't seem to find anywhere my wager progres.When i asked the CS agent to tell my how much do i still have to wager to get the real money,he told me that i don t have to wager anything cause everything is cash.I said that is impossibile because my real money balance shows 0 after all my money were taken on the slots and i have a balance only in the casino section,but there is no where to see the bonus progress.Another "helpful" agent...It turns out i have to go and ask him every single time how much is left to wager...cause there is no progress tab...splendid "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
BillyR23 Posted May 12, 2017 Share Posted May 12, 2017 Still not working @BillyR23? I've requested a checkup on the spins, but haven't heard anything back yet :(sry for not posting here after I got the free spins, all ok now @JeppeL and trying now to get some money out of them :) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
star8687 Posted May 12, 2017 Share Posted May 12, 2017 Hi @JeppeL, i had the same situation with those free spins, i opend the slot on 09.05 and 11.05 at 22:01 (Romania time) and I did not get anything. Success is the ability to go from one failure to the next without any loss of enthusiasm. Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @star8687 I've asked the casino team to look into it, will get back to you when done so.@AndreiBN I'm a bit confused, did the agent end up providing you with the number of the remaining wager requirement or not?You are right that there is no progress tab, Netent haven't developed it and it goes for all Netent free spins across all sites, that you can't see the wagering requirement yourself. It would be a nice feature, but it's not something we've heard is in the pipeline from them. Former Community Manager Link to comment Share on other sites More sharing options...
psrquack Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL wrote: You are right that there is no progress tab, Netent haven't developed it and it goes for all Netent free spins across all sites, that you can't see the wagering requirement yourself. It would be a nice feature, but it's not something we've heard is in the pipeline from them.Not for my 2 cents but maybe not buying a new games from them could help solving that problem isn't it? Link to comment Share on other sites More sharing options...
ChapInAChair Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL wrote: @ChapInAChair I've asked the casino team to look into it, will get back to you when done so. That's very kind @JeppeL but I have no idea what you're talking about. 😉I think you've accidentally tagged me instead of somebody else. Formerly known as StartlingGrope Link to comment Share on other sites More sharing options...
GothMoth Posted May 13, 2017 Share Posted May 13, 2017 Same here from Bulgaria 😞 Link to comment Share on other sites More sharing options...
BonusPater Posted May 13, 2017 Share Posted May 13, 2017 @GothMoth, do you see this promotion when you're logged in? Usually these promotions are not available in Bulgaria, but it might have to do with your language being English (UK). Link to comment Share on other sites More sharing options...
JeppeL Posted May 13, 2017 Share Posted May 13, 2017 @StartlingGrope wrote:@JeppeL wrote:@ChapInAChair I've asked the casino team to look into it, will get back to you when done so.That's very kind @JeppeL but I have no idea what you're talking about. 😉I think you've accidentally tagged me instead of somebody else.Damn, think it's first time in 1 year that happened :) Former Community Manager Link to comment Share on other sites More sharing options...
BillyR23 Posted May 13, 2017 Share Posted May 13, 2017 @JeppeL same problem today with the free spins... I started the game 3 times in the 1st minute after 21:00 CEST(it takes me just a few seconds to load the slot) but no free spins again You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
SCOBY Posted May 13, 2017 Share Posted May 13, 2017 Tonight after the round of 12 free spins I won 11 €. I hope I can run and remain with some win.☺☺ ☺Thank you unibet and good luck for me and to all player. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
BonusPater Posted May 13, 2017 Share Posted May 13, 2017 @BillyR23 the campaign should have been fixed the other day, and it sounds like @SCOBY got the spins, so it must have be working Link to comment Share on other sites More sharing options...
SCOBY Posted May 13, 2017 Share Posted May 13, 2017 @testuser1,When ever I have to run this earnings to enter my account? I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
BillyR23 Posted May 13, 2017 Share Posted May 13, 2017 @testuser1 no idea how 1000 members could have been faster than I was as I had the CEST time opened(with seconds) and opened it exactly at 21:00:00 and after I didn't receive the 12 spins I tried again twice... anyway, with the 24 free spins I lost all my balance so this time I actually hoped to build it again but I guess it won't be the case... this promotion wasn't fun 😪 You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
SCOBY Posted May 13, 2017 Share Posted May 13, 2017 I did not understand this promotion but I have a little fun. It does not even show where you have to run the winning bonus just played all the winnings at NETENT games. Thanks anyway for some fun. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
prissi74 Posted May 14, 2017 Share Posted May 14, 2017 I try to open the game for 2 hours and it only loaded half ways so i kept on reloading but no chance and i was even a minute before it started.... 😠 Link to comment Share on other sites More sharing options...
BonusPater Posted May 14, 2017 Share Posted May 14, 2017 @prissi74, sorry to hear you're having issues opening the game. When this happens, it usually helps to clear cache and cookies. You could also try in another browser. Link to comment Share on other sites More sharing options...
prissi74 Posted May 14, 2017 Share Posted May 14, 2017 to late now :-( Link to comment Share on other sites More sharing options...
GothMoth Posted May 14, 2017 Share Posted May 14, 2017 I got the free spins on the final. Might have been late on the semi-finals. Link to comment Share on other sites More sharing options...
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