AndreiBN Posted May 11, 2017 Share Posted May 11, 2017 @testuser1 My time is : 22:00:25 Romania time "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
BillyR23 Posted May 11, 2017 Share Posted May 11, 2017 @testuser1 21:00 CET (22:00 Romania time), maybe between 1-10 seconds to start the game as I had the game link prepared... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
vdarius Posted May 11, 2017 Share Posted May 11, 2017 it was aspected romanian accounts block Appear weak when you are strong, and strong when you are weak Link to comment Share on other sites More sharing options...
vdarius Posted May 11, 2017 Share Posted May 11, 2017 when i tryed with chrome i got this message , wich i never seen before Appear weak when you are strong, and strong when you are weak Link to comment Share on other sites More sharing options...
SCOBY Posted May 11, 2017 Share Posted May 11, 2017 And I opened at nine o'clock the slot and nothing. A big lie. I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
BonusPater Posted May 12, 2017 Share Posted May 12, 2017 After investigating this further, it's unfortunately become clear, that Romanian customers were excluded from the promotion by mistake :( It's been unclear if we could give NetEnt freespins from a legal perspective for some time, but we were given the 👍 a few weeks ago. Apparently the communication around this hasn't been very good, which led to Romania being excluded in the campaign setup, but the promo being on the Romanian site. I'm of course really sorry about this! Well, I'm discussing with the guys what we're going to do. Have suggested to either give you guys the freespins or do a similar campaign that's just exclusive to Romanian customers. Will let you know once they decide :) Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 @testuser1 Really appreciate your hard work on this and you trying to help us out,but this is just incredible unprofessional from the "amazing Casino team".I went to chat to ask about this wednesday and you said ,on the same day,that you've forward my request and the next day you said : " the Casino team confirmed that everything was set up as it should and free spins were given and i did not qualify for it"And still,2 day after they still run this promotion without even knowing that they've excluded "by mistake" a country??? This is incredible poor service from there.And when i tell you i don't trust that team at all,well i hope you get my point now...And i'm pretty sure that i'm not the only romanian who asked about this after tuesday,so this Casino team is the worste so far... "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
BillyR23 Posted May 12, 2017 Share Posted May 12, 2017 Thanks @testuser1 for the work you always do for us, so awesome do be part of this great community where you can get to the bottom of every issue you have just by tagging one of you Unibet guys in a message 🆒 👍I guess it's not the best moment to be a Romanian and try to make some "easy money" from online gambling... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
psrquack Posted May 12, 2017 Share Posted May 12, 2017 Btw, how do you guys make money from that free spins? For me the 25x wagering requirement after 60-70 cents winning only on slots seems impossible. Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 @psrquack For me it's not anymore about the free spins and "easy money".It's about how they treat the customers.It's ok from them to almost calling me a liar ( telling me that i did not "opt-in" for a promotion that i did ) but when you,with real facts ,tell them that they are incompetent,they just close the chat window and that's it.And now,after 4 days since the promotion started,they are still keeping it up on the site,when it's obviously a lie,and they didn't even bother removing it and appologize for THEIR mistakes .I have some free time today,and i will write some complaints about this,because it's gone to far,at least for me.It s a matter of principals for me,and i don't want to think that i've spent 1 hour of my time to discuss with some incompetents employees and nobody will know about this.Those surveys never end up with any changes,so i will not bother reply to them and if i will send a complain about this,they will give me the adress of Unibet,so i will forward my complains to the agency that is supervising the casino activity of online gambling sites.Because ,even now,on the site,there is a false promotion going on ( for me,as a romanian ). "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
SCOBY Posted May 12, 2017 Share Posted May 12, 2017 We hope to solve something .☺☺☺ I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
psrquack Posted May 12, 2017 Share Posted May 12, 2017 @AndreiBN wrote: @psrquack .It's about how they treat the customers.Yes I totally agree with you. My quastion didn't tend against you it was a catch the moment and wide your horizon type.To your post: Yes, the responsibility of the agents towards to their words is invisible. I got many times wrong, false or partially correct informations and never received any apologies after that. As in my previously post written was they are almost only good for forwarding informations to the competent persons and copy past links from the webpage what I can find it myself too. Many times they misspelled my ticket requests and I needed to make a request again and never got a single sorry about it. If I ask them about the gambling possibility with my account from another country they don't know or if I write a doubt about the actuality of the given information (fe: I read it otherwise here or at 2+2) then they are in trouble and need to ask somebody. It happened that they didn't wait till I wrote down my question and agent simple closed the chat. Or it was a country wide promo, I asked the LC agent about the terms, then I made it as he told me but I didn't get the reward. When I asked for why they told me that I didn't fulfill the requirements. Luckily I had the previously conversation and got the bonus. Last time I gave an agent a hint that the translation of a promo to my local language is tommy-rot but they didn't corrected it. So I gave up the LC and I only logged in if it is necessary. Again: I totally support all your moves. Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @AndreiBN @SCOBY @BillyR23 @vdarius You've all been credited 24 free spins on Guns&Roses and the promotion has been setup for tomorrow so it'll work as described on the promotions page :) Former Community Manager Link to comment Share on other sites More sharing options...
BillyR23 Posted May 12, 2017 Share Posted May 12, 2017 Thanks @JeppeL and @testuser1 for the great work you're doing for us 🆒 and hopefully in the future the live chat will be improved too...PS. Jeppe can you check if the spins were added to my account as I just logged in and nothing to activate at Bonus section and no free spins message when I start the slot... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
Rushbie Posted May 12, 2017 Author Share Posted May 12, 2017 Oh wow. I don't have anything to complain, on the contrary wondering the way staff folks here are giving these kinds of compensations to people 😃 I'm quite sure that most places would just be like: :Rofl: Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL @testuser1 This is the "solution" that the Casino team came up with? What about the romanian customers who are not on the community and opened the slot tuesday and thursday evening? They will never know what it was a HUGE mistake from your side and they will just think that they weren't fast enough for this so called "promo".Why can't the team admit it's mistake and post a message on the promo page of the romanian site admitting that they've made a mistake and at least appologize?This is how a serious company treats it's customers.Not by giving a few free spins to some of the members who posted this on a forum.If you want your customers to be honest and loyaly to you,should be vice versa :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Magicadil Posted May 12, 2017 Share Posted May 12, 2017 The slots promotions should be removed for Canadian members because none of the slots are available in my country, so it's annoying Opting in to a Promotion then finding out slot doesn't even load. I debateShould I smile like everything's good and pretend that life is greatOr should I let the world see the real me and not hide this painI tried to be like the rest of y'all, sorry I just can'tI'ma probably die this way Link to comment Share on other sites More sharing options...
SCOBY Posted May 12, 2017 Share Posted May 12, 2017 Thank you unibet ! I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @AndreiBN This was a fix, and the best one we could do for now - to get Romanians included for Saturday was highest priority. We're still looking into a possible solution to make up for it not being available the first two days, but that decision lies with another team and we'll have to hear their opinion on the matter before communicating anything. /Jeooe Former Community Manager Link to comment Share on other sites More sharing options...
SCOBY Posted May 12, 2017 Share Posted May 12, 2017 Am câștigat 0,65 € .☺bonus I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
Livertool Posted May 12, 2017 Share Posted May 12, 2017 I think unibet has too many promotion, race, competition.... that many of them has mistakes, disinformation and others. Sometimes less is more, keep it simple :) Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 Appologize to the customers for YOUR mistake should be the Casino team priority @JeppeL.Is that team busy removing another country "by mistake"? "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
psrquack Posted May 12, 2017 Share Posted May 12, 2017 @SCOBY wrote: Am câștigat 0,65 € .☺bonusHow can you turn that winning to cashable funds with the 25x wager rule? Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @AndreiBN wrote:Appologize to the customers for YOUR mistake should be the Casino team priority @JeppeLI understand the point, but I respectfully disagree. IMO it's much better to fix something and make it right, than to issue an apology that could have negative influence on the workload of the CS agents. Former Community Manager Link to comment Share on other sites More sharing options...
AndreiBN Posted May 12, 2017 Share Posted May 12, 2017 @JeppeL So you just "hide" your mistakes ,like a cat does under the sand,and leave your customers with the impression that they were not fast enough for the promo.Nicely done...I will bet that the casino team will not find any other solution and it will be left like it is..To many negative history with them "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
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