Sabali Posted April 29, 2017 Share Posted April 29, 2017 Hi there... I've used 1.000 of my bonuspoints to buy 5 EUR bonus (x2)...i just received notifications that i've "received a bonus. 5 EUR bonus"... 2 notifications...shouldn't i have 10 EUR in my bankroll? did i misunderstand something? any way i can get the points back so i can exchange with something else? like a 10 NL cash ticket? Link to comment Share on other sites More sharing options...
Solution JeppeL Posted April 29, 2017 Solution Share Posted April 29, 2017 @Sabali The bonuses are released in increments as you play and thus not added in cash immediately. Fair mistake to make though and I've exchanged the two bonuses for a NL10 ticket :) 1 Former Community Manager Link to comment Share on other sites More sharing options...
Sabali Posted April 29, 2017 Author Share Posted April 29, 2017 Many thanks! Link to comment Share on other sites More sharing options...
TomyD81 Posted June 30, 2020 Share Posted June 30, 2020 hello, i spent 20000 bonus points to get a 20eur tichet for nlh 4eur but i made a mistake i wanted the 20eur for 4eur omaha cau you help me change it? Link to comment Share on other sites More sharing options...
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