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Free bet from freeroll not received


pokerprincess77

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Hi, I have had a similar problem to this, a couple of weeks ago I entered a freeroll called "€250 free sports bets freeroll" or something like that. First prize was €50, 2nd & 3rd prizes were €25. I came third but have never received anything? I waited in case it took a few days to show up on my account but I have since thoroughly checked my account & cant find anything. I googled it & found this post, so now im guessing its prob not gone on? I tried googling the tournement to find out the tournement id for you but cant find a single thing on it anywhere! I am unsure of the exact date it was on, I think it might have been a friday, It was definitely before the Grand National though cos I wanted to use it then but couldnt. It was maybe a few days, or up to a week before, sorry for being so vague, hope someone can help x

Edit by @testuser1: subject amended and post moved.

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Welcome to the community, @pokerprincess77! :)

You did actually get your free bet, you just didn't make use of it within 7 days and it expired. It's usually not something we do, but I've given you a new one that's valid for a week :)

Please see this page about how to make use of it https://www.unibetcommunity.com/t5/Unibet-how-to-s/How-to-use-a-Free-Bet-or-a-Profit-Boost/m-p/7749#U7749 :)

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Hi, thanks v much for that, really appreciate it! :)

Still having trouble actually finding it though, I clicked the link and read the info but when I visit unibet.co.uk, click on the sports heading followed by the sports sub heading, the page I see doesn't have that dark grey subsection shown on the screenshot in your instructions (the portrait rectangular box listing.. My bets, My bonus offers, etc..) I'll try post a screenshot of what I see if I can, will also keep looking in case iv missed something

Thank again for reactivating my free bet xx

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