packit Posted April 11, 2017 Share Posted April 11, 2017 I made a livebet on golf The Masters on sunday april 9 2017. My bet is Mcilroy to Win Hole 8 on round 4 against Kuchar - Unibet support say my bet is a loss. Clearly Mcilroy WON hole 8, with 4 strokes against Kuchar's 5 strokes, as proven by the pictures below. Official results and my betslip is in the pictures below. This bet is a win! I have e-mailed support and chat with support, still no change of bet status on my account. Support still say the bet is a loss, why? Link to comment Share on other sites More sharing options...
JeppeL Posted April 11, 2017 Share Posted April 11, 2017 @packit I've reopened the case with the sportsbook and asked them to double check, will get back to you once I hear something. Former Community Manager Link to comment Share on other sites More sharing options...
Livertool Posted April 12, 2017 Share Posted April 12, 2017 @JeppeLStill going strong ? :D Link to comment Share on other sites More sharing options...
packit Posted April 12, 2017 Author Share Posted April 12, 2017 Now they have settled the bet :) I did not start the thread for the money involved (tiny stake), as to fairness of the game. And about how small you feel in a dispute with a sportsbook, so I thank the Unibet Community for helping me in this situation. Link to comment Share on other sites More sharing options...
Livertool Posted April 12, 2017 Share Posted April 12, 2017 No matter what the stake is, win is a win and should be credited when the bet is settled without asking for it :) Link to comment Share on other sites More sharing options...
JeppeL Posted April 12, 2017 Share Posted April 12, 2017 Glad to hear it @packit, on behalf of the sportsbook I'd like to apologize for the initial answer you received, thank you for posting it here so we could get the correct settlement on the bet!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
korea72 Posted May 12, 2017 Share Posted May 12, 2017 I have a similar problem. Players champ Scott-Garcia hole 14 round 1. I bet Scott to win the hole. Scott birdie and Garcia par.Unibets result: 1-1......Problem with golfrules/result...?? Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @korea72 Thanks for letting us know, sorry for the error - I see that a case was already created by customer support. I'm sorry for the long wait, I'll try and request an update :) Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted May 12, 2017 Share Posted May 12, 2017 @korea72 Glad to say the bet is corrected now and the winnings on your account - well played :) Former Community Manager Link to comment Share on other sites More sharing options...
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