Stuba36 Posted March 28, 2017 Share Posted March 28, 2017 Hello! :)My one bet is voided but I can't really understand why. If the reason is game is playoff hockey and playoffs don't include penalty shootouts and this bet is moneyline(including overtime and penalty shooutouts) I tried to look your terms and conditions carefully but did not see any reason why is this bet voided, odds and everything are right. Winning goal was made 1:59 overtime and usually overtime is 5minutes before penalty shootout. If the reason is that there are reading that including also penalty shootouts, I think it is not enough good reason to void my winnings.Could you fix that or give me bonus with that winning amount ? :) Bet ID: 1081227150Br,Stuba36 Link to comment Share on other sites More sharing options...
JeppeL Posted March 28, 2017 Share Posted March 28, 2017 @Stuba36 I'm checking up on the bet with the sportsbook and will get back to you soon as possible :) Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted March 29, 2017 Share Posted March 29, 2017 @Stuba36 We heard back from the sportsbook a bit earlier, the bet was voided because the bet criteria was incorrect, the match format should have been 3x20 minutes + Overtime only and without penalty shootout. Apologies for any inconveniences caused! Former Community Manager Link to comment Share on other sites More sharing options...
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