R0nSwanson Posted March 21, 2017 Share Posted March 21, 2017 Hi there, I haven't been able to get on the Poker Client on Windows 10 for ages, finally decided to use the browser and my bonus points are gone? Is there anyway I can get these back. The only reason I haven't used them is because the client won't work on my desktop. Installed-Uninstalled and installed again, it just won't open when i click the shortcut in the start menu. Cheers for any help in advance. Link to comment Share on other sites More sharing options...
MathrimC Posted March 21, 2017 Share Posted March 21, 2017 Are you talking about challenge points or bonus points?You should only lose your bonus points if you didn't log in for a full quarter (3 months). Since the bonus points are only there since two and a half months, it's impossible to have earned bonus points and lose them for not logging in for too long.Challenge points automatically reset for everyone at the start of each quarter. Link to comment Share on other sites More sharing options...
R0nSwanson Posted March 21, 2017 Author Share Posted March 21, 2017 Bonus Points, I guess its my daft faul for leaving it so long. The client really started to annoy me, I just can't get on the desktop client using windows 10 (running as admin) at all. Only playing 6 tables on the browser app is very tedious. Link to comment Share on other sites More sharing options...
JeppeL Posted March 22, 2017 Share Posted March 22, 2017 @R0nSwanson We had it checked, and from what I can see you have logged in within the last 90 days and the points aren't gone, you have 200 of them :) Former Community Manager Link to comment Share on other sites More sharing options...
R0nSwanson Posted March 25, 2017 Author Share Posted March 25, 2017 Ah my apologies then, I thought I thought i had definitely earned more than that. Not a problem. Would be really appreciated if you could sort the desktop issues I am having Link to comment Share on other sites More sharing options...
JeppeL Posted March 26, 2017 Share Posted March 26, 2017 No worries, we're always here to help :) I see Stubbe has replied about the PLO tournament as well. Former Community Manager Link to comment Share on other sites More sharing options...
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