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Tom1
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Go to solution Solved by BonusPater,

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Working for me. Try turning phone off/on. Make sure your connection is stable. If it's still giving problems you can try redownloading app

I debate
Should I smile like everything's good and pretend that life is great
Or should I let the world see the real me and not hide this pain
I tried to be like the rest of y'all, sorry I just can't
I'ma probably die this way
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  • 1 year later...

Hi @Red_Striker and sorry for the very late reply! Are you still experiencing the issue? If so, would it be possible for you to take a screenshot after trying the log in? We'll create a case with the technical department as soon as we have it!

/Jeppe

Former Community Manager
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Hi @Red_Striker, thank you for the screenshot. I've sent this to be checked by tech as soon as possible.

It seems to be an isolated case as we haven't seen this issue around too much and I also had a chat with the guys on Live Chat.

Some more information that could potentially be relevant in order to solve this would be the following:

- A screenshot of your device's specs

-Does the Racing platform open if accessed from the browser of the device?

-Have you tried switching to 4G?

Thank you for the information provided so far.

 

/Ray

 

Former Community Moderator
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My phone is an iPhone 6s 128gb with 38gb free

yes The racing platform opens if I go via Safari

i sent the screenshot whilst on my Virgin media Wi-Fi - if I switch wi-if off and use 4G I get the same result.

it is definitely the Unibet app - all other bookmaker apps that I use work fine

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Sorry for taking so long, this is still being investigated and there is already a project to address this issue. Thank you for reporting it, the guys are working on a fix and will roll it out as soon as possible.

 

/Ray

Former Community Moderator
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