Get message "Something went wrong" when trying to open poker , as well as on client as in browser

[frems74]

Hello,

When trying to launch poker client or play via browser , i'm able to login but instead of having menu screen i always get message "something went wrong" and screen remains black with no further explanation of what the issue might be.

Someone had similar issue ? Any thoughts ?

Kind regards,

 

[MarcoV]

Apologies for the late reply, @frems74. Are you still getting the same error message? Looks like you've been playing poker after you reported this issue.

[JeppeL]

As we haven't heard anything more about the error, I'll close the report for now. @frems74 If it's still happening and you're having trouble playing, feel free to update the report!

/Jeppe

[SCOBY]

@MarcoV@Does not open the poker client on android 6.0.1, or writes unkounn error.

[jones_s]

What i can do?

[MarcoV]

Thanks for reporting, @jones_s. Could you please add a few more details? I'll forward the bug to our poker team but I need some more information before I can escalate it.

1. Technical details about the device you're using
   • If you're on Windows, simply search for an application called "dxdiag". Open the application and take a picture of the tabs called "System" and "Display".
   • If you're on a Mac, click the Apple icon in the top left corner and then click the top option "About This Mac". A new window should open with some technical details about your unit. Get a picture of these details.
   • If you're using an Android device, go to "Settings". At the bottom you should see "About phone"/"About tablet". We need to know the Android version as well as what device you're using.
   • Are you using an iPhone or iPad, go to "Settings" -> "General" and then tab "About". Here you should see "Version", which is the only information we need.
2. A copy of your poker log files only applicable if you're using the downloadable client on a Windows or Mac device.
   Windows users:Open "File Explorer" and go to the following folder: C:\Users\******\Documents\Unibet Poker. In this folder you'll see a file called ""Poker_log.txt", which is the one that we need. 
   

   Mac users: You'll find the Poker_log file in the general documents folder.

 

[Mykolas69]

Hey, I have the same problem. Can it be because of that in my country unibet is blocked. And now being in other country, all of that somethin connected? I did all ft and found a file witch moderator was asking. Where I need to put them, gmail?

[MarcoV]

We have many players from the same country who haven't experienced any issues. Thanks for suggesting it though, could easily have been the case :)

You can either send an email to contact@unibetcommunity.com or copy paste the log file info to a post.