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After the software update the poker client freezes


Nestabear

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Do you get a "Unibet Client has stopped working" popup at all or is it just a "Not Responding"?

Have you posted your dxdiag before?

If you check your 'documents' folder there should be a client log in there?

Have you read my blog HERE... It's long isn't it :)
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Hey @MoreTBC

It says the program has stopped working. I haven't posted my dxdiag before ( no idea what that is anyways LOL )

This is what I found ...


[01-03-2017 07:14:04] Unibet Poker 2.3.2.78
OS : Windows 10
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GT 520
GPU driver : 11.0
Max texture size: 8192
[01-03-2017 07:14:07] CoherentUI Initialized
[01-03-2017 07:14:07] Casino in Poker service initialized
[01-03-2017 07:14:07] Initializing startup module...
[01-03-2017 07:14:07] Startup file parsed
[01-03-2017 07:14:08] Startup resources requested
[01-03-2017 07:14:08] Loading common assets ...
[01-03-2017 07:14:08] Common assets loading completed
[01-03-2017 07:14:08] Layout created
[01-03-2017 07:14:08] Reading cached settings ...
[01-03-2017 07:14:11] Initializing remote assets...
[01-03-2017 07:14:16] Initializing lobby...
[01-03-2017 07:15:49] Application terminating
*** Logging started
[01-03-2017 07:16:05] Unibet Poker 2.3.2.78
OS : Windows 10
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GT 520
GPU driver : 11.0
Max texture size: 8192
[01-03-2017 07:16:05] CoherentUI Initialized
[01-03-2017 07:16:05] Casino in Poker service initialized
[01-03-2017 07:16:05] Initializing startup module...
[01-03-2017 07:16:05] Startup file parsed
[01-03-2017 07:16:05] Startup resources requested
[01-03-2017 07:16:05] Loading common assets ...
[01-03-2017 07:16:05] Common assets loading completed
[01-03-2017 07:16:05] Layout created
[01-03-2017 07:16:05] Reading cached settings ...
[01-03-2017 07:16:07] Initializing remote assets...
[01-03-2017 07:16:10] Initializing lobby...
[01-03-2017 07:16:36] Synchronized with server time 1488352596 (offset 2)
[01-03-2017 07:16:37] [master] Playerid f268da62e1d88ccb connecting to xc1.sw.relaxg.com
[01-03-2017 07:16:37] [monitor] Playerid f268da62e1d88ccb connecting to exc2.sw.relaxg.com
[01-03-2017 07:16:40] [master] Connection state (logged in/ok)
[01-03-2017 07:16:40] [master] Experiencing high ping.. average 297ms
[01-03-2017 07:16:42] [monitor] Connection state (logged in/ok)
[01-03-2017 07:16:42] [monitor] Experiencing high ping.. average 437ms
[01-03-2017 07:16:44] Requesting MTT table open, id: 5105055
[01-03-2017 07:16:44] Starting MTT table (id:5105055)
[01-03-2017 07:16:44] Table preloader: Initializing...
[01-03-2017 07:16:44] Table preloader: Loading...
[01-03-2017 07:16:46] [master] Experiencing high ping.. average 378ms
[01-03-2017 07:16:46] 1 table(s) open
[01-03-2017 07:16:47] [monitor] Experiencing high ping.. average 320ms
[01-03-2017 07:16:48] New hand started (#465132304)
[01-03-2017 07:16:51] [master] Experiencing high ping.. average 333ms
[01-03-2017 07:16:53] [monitor] Experiencing high ping.. average 280ms
[01-03-2017 07:16:56] [master] Experiencing high ping.. average 310ms
[01-03-2017 07:16:58] [monitor] Experiencing high ping.. average 261ms
[01-03-2017 07:17:02] [master] Experiencing high ping.. average 296ms
[01-03-2017 07:17:03] [monitor] Experiencing high ping.. average 249ms
[01-03-2017 07:17:07] [master] Experiencing high ping.. average 286ms
[01-03-2017 07:17:08] [monitor] Experiencing high ping.. average 203ms
[01-03-2017 07:17:12] [master] Experiencing high ping.. average 243ms
[01-03-2017 07:17:14] [monitor] Experiencing high ping.. average 203ms
[01-03-2017 07:17:17] [master] Experiencing high ping.. average 247ms
[01-03-2017 07:17:19] [monitor] Experiencing high ping.. average 203ms
[01-03-2017 07:17:23] [master] Experiencing high ping.. average 248ms
[01-03-2017 07:17:24] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 07:17:28] [master] Experiencing high ping.. average 248ms
[01-03-2017 07:17:29] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 07:17:33] [master] Experiencing high ping.. average 247ms
[01-03-2017 07:17:35] [monitor] Experiencing high ping.. average 205ms
[01-03-2017 07:17:39] [master] Experiencing high ping.. average 246ms
[01-03-2017 07:17:40] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 07:17:44] [master] Experiencing high ping.. average 243ms
[01-03-2017 07:17:45] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 07:17:47] New hand started (#465132530)

Always remember... You can be... do... or have anything your heart desires !
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*** Logging started
[01-03-2017 09:21:52] Unibet Poker 2.3.2.78
OS : Windows 10
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GT 520
GPU driver : 11.0
Max texture size: 8192
[01-03-2017 09:21:52] CoherentUI Initialized
[01-03-2017 09:21:52] Casino in Poker service initialized
[01-03-2017 09:21:52] Initializing startup module...
[01-03-2017 09:21:52] Startup file parsed
[01-03-2017 09:21:52] Startup resources requested
[01-03-2017 09:21:52] Loading common assets ...
[01-03-2017 09:21:52] Common assets loading completed
[01-03-2017 09:21:52] Layout created
[01-03-2017 09:21:52] Reading cached settings ...
[01-03-2017 09:21:55] Initializing remote assets...
[01-03-2017 09:21:58] Initializing lobby...
[01-03-2017 09:22:20] Synchronized with server time 1488360140 (offset 2)
[01-03-2017 09:22:20] [master] Playerid f268da62e1d88ccb connecting to xc1.sw.relaxg.com
[01-03-2017 09:22:20] [monitor] Playerid f268da62e1d88ccb connecting to exc2.sw.relaxg.com
[01-03-2017 09:22:23] [master] Connection state (logged in/ok)
[01-03-2017 09:22:23] [master] Experiencing high ping.. average 303ms
[01-03-2017 09:22:25] [monitor] Connection state (logged in/ok)
[01-03-2017 09:22:26] [monitor] Experiencing high ping.. average 552ms
[01-03-2017 09:22:27] Requesting MTT table open, id: 5105332
[01-03-2017 09:22:27] Starting MTT table (id:5105332)
[01-03-2017 09:22:27] Table preloader: Initializing...
[01-03-2017 09:22:27] Table preloader: Loading...
[01-03-2017 09:22:29] [master] Experiencing high ping.. average 392ms
[01-03-2017 09:22:31] 1 table(s) open
[01-03-2017 09:22:31] [monitor] Experiencing high ping.. average 474ms
[01-03-2017 09:22:31] New hand started (#465159653)
[01-03-2017 09:22:34] [master] Experiencing high ping.. average 342ms
[01-03-2017 09:22:37] [monitor] Experiencing high ping.. average 387ms
[01-03-2017 09:22:40] [master] Experiencing high ping.. average 316ms
[01-03-2017 09:22:42] [monitor] Experiencing high ping.. average 343ms
[01-03-2017 09:22:45] [master] Experiencing high ping.. average 303ms
[01-03-2017 09:22:47] [monitor] Experiencing high ping.. average 318ms
[01-03-2017 09:22:50] [master] Experiencing high ping.. average 290ms
[01-03-2017 09:22:53] [monitor] Experiencing high ping.. average 286ms
[01-03-2017 09:22:56] [master] Experiencing high ping.. average 244ms
[01-03-2017 09:22:58] [monitor] Experiencing high ping.. average 248ms
[01-03-2017 09:22:59] New hand started (#465159892)
[01-03-2017 09:23:01] [master] Experiencing high ping.. average 244ms
[01-03-2017 09:23:12] [monitor] No ping response in 9 seconds (UTC: 1488360192). Reconnecting...
[01-03-2017 09:23:15] [master] No ping response in 9 seconds (UTC: 1488360195). Reconnecting...
[01-03-2017 09:23:20] [monitor] Experiencing high ping.. average 3577ms
[01-03-2017 09:23:20] [master] Experiencing high ping.. average 3005ms
[01-03-2017 09:23:25] [monitor] Experiencing high ping.. average 3576ms
[01-03-2017 09:23:25] [master] Experiencing high ping.. average 3003ms
[01-03-2017 09:23:30] [monitor] Experiencing high ping.. average 3573ms
[01-03-2017 09:23:31] [master] Experiencing high ping.. average 3007ms
[01-03-2017 09:23:36] [monitor] Experiencing high ping.. average 3535ms
[01-03-2017 09:23:36] [master] Experiencing high ping.. average 3007ms
[01-03-2017 09:23:41] [monitor] Experiencing high ping.. average 3535ms
[01-03-2017 09:23:41] [master] Experiencing high ping.. average 3008ms
[01-03-2017 09:23:46] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 09:23:47] [master] Experiencing high ping.. average 302ms
[01-03-2017 09:23:51] [monitor] Experiencing high ping.. average 211ms
[01-03-2017 09:23:52] New hand started (#465160107)
[01-03-2017 09:23:52] [master] Experiencing high ping.. average 303ms
[01-03-2017 09:23:57] [monitor] Experiencing high ping.. average 211ms
[01-03-2017 09:23:57] [master] Experiencing high ping.. average 301ms
[01-03-2017 09:24:02] [monitor] Experiencing high ping.. average 267ms
[01-03-2017 09:24:03] [master] Experiencing high ping.. average 299ms
[01-03-2017 09:24:07] [monitor] Experiencing high ping.. average 267ms
[01-03-2017 09:24:08] [master] Experiencing high ping.. average 302ms
[01-03-2017 09:24:13] [monitor] Experiencing high ping.. average 274ms
[01-03-2017 09:24:13] [master] Experiencing high ping.. average 280ms
[01-03-2017 09:24:18] [monitor] Experiencing high ping.. average 270ms
[01-03-2017 09:24:19] [master] Experiencing high ping.. average 279ms
[01-03-2017 09:24:23] [monitor] Experiencing high ping.. average 291ms
[01-03-2017 09:24:24] [master] Experiencing high ping.. average 278ms
[01-03-2017 09:24:29] [monitor] Experiencing high ping.. average 236ms
[01-03-2017 09:24:31] [master] Experiencing high ping.. average 535ms
[01-03-2017 09:24:34] [monitor] Experiencing high ping.. average 320ms
[01-03-2017 09:24:36] [master] Experiencing high ping.. average 530ms
[01-03-2017 09:24:40] [monitor] Experiencing high ping.. average 373ms
[01-03-2017 09:24:41] [master] Experiencing high ping.. average 499ms
[01-03-2017 09:24:43] New hand started (#465160328)
[01-03-2017 09:24:45] [monitor] Experiencing high ping.. average 373ms
[01-03-2017 09:24:46] [master] Experiencing high ping.. average 499ms
[01-03-2017 09:24:50] [monitor] Experiencing high ping.. average 351ms
[01-03-2017 09:24:52] [master] Experiencing high ping.. average 500ms
[01-03-2017 09:24:56] [monitor] Experiencing high ping.. average 354ms
[01-03-2017 09:24:57] [master] Experiencing high ping.. average 245ms
[01-03-2017 09:25:01] [monitor] Experiencing high ping.. average 270ms
[01-03-2017 09:25:02] [master] Experiencing high ping.. average 246ms
[01-03-2017 09:25:06] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:25:08] [master] Experiencing high ping.. average 246ms
[01-03-2017 09:25:11] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:25:14] [master] Experiencing high ping.. average 414ms
[01-03-2017 09:25:17] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:25:19] [master] Experiencing high ping.. average 414ms
[01-03-2017 09:25:22] [monitor] Experiencing high ping.. average 204ms
[01-03-2017 09:25:24] [master] Experiencing high ping.. average 414ms
[01-03-2017 09:25:27] [monitor] Experiencing high ping.. average 204ms
[01-03-2017 09:25:32] [master] Experiencing high ping.. average 821ms
[01-03-2017 09:25:33] [monitor] Experiencing high ping.. average 204ms
[01-03-2017 09:25:38] [master] Experiencing high ping.. average 910ms
[01-03-2017 09:25:38] [monitor] Experiencing high ping.. average 204ms
[01-03-2017 09:25:43] [master] Experiencing high ping.. average 782ms
[01-03-2017 09:25:43] [monitor] Experiencing high ping.. average 209ms
[01-03-2017 09:25:49] [monitor] Experiencing high ping.. average 295ms
[01-03-2017 09:25:49] [master] Experiencing high ping.. average 893ms
[01-03-2017 09:25:54] [monitor] Experiencing high ping.. average 295ms
[01-03-2017 09:25:54] [master] Experiencing high ping.. average 892ms
[01-03-2017 09:25:59] [monitor] Experiencing high ping.. average 295ms
[01-03-2017 09:25:59] [master] Experiencing high ping.. average 484ms
[01-03-2017 09:26:05] [monitor] Experiencing high ping.. average 299ms
[01-03-2017 09:26:05] [master] Experiencing high ping.. average 398ms
[01-03-2017 09:26:06] New hand started (#465160705)
[01-03-2017 09:26:10] [monitor] Experiencing high ping.. average 296ms
[01-03-2017 09:26:10] [master] Experiencing high ping.. average 359ms
[01-03-2017 09:26:15] [monitor] Experiencing high ping.. average 222ms
[01-03-2017 09:26:15] [master] Experiencing high ping.. average 247ms
[01-03-2017 09:26:22] [monitor] Experiencing high ping.. average 435ms
[01-03-2017 09:26:22] [master] Experiencing high ping.. average 423ms
[01-03-2017 09:26:27] [monitor] Experiencing high ping.. average 517ms
[01-03-2017 09:26:27] [master] Experiencing high ping.. average 504ms
[01-03-2017 09:26:32] [monitor] Experiencing high ping.. average 514ms
[01-03-2017 09:26:33] [master] Experiencing high ping.. average 502ms
[01-03-2017 09:26:33] Table window closed. 0 window(s) left.
[01-03-2017 09:26:38] [monitor] Experiencing high ping.. average 617ms
[01-03-2017 09:26:38] [master] Experiencing high ping.. average 596ms
[01-03-2017 09:26:44] [monitor] Experiencing high ping.. average 608ms
[01-03-2017 09:26:44] [master] Experiencing high ping.. average 598ms
[01-03-2017 09:26:49] [monitor] Experiencing high ping.. average 435ms
[01-03-2017 09:26:49] [master] Experiencing high ping.. average 448ms
[01-03-2017 09:26:54] [monitor] Experiencing high ping.. average 355ms
[01-03-2017 09:26:54] [master] Experiencing high ping.. average 365ms
[01-03-2017 09:27:00] [monitor] Experiencing high ping.. average 355ms
[01-03-2017 09:27:00] [master] Experiencing high ping.. average 365ms
[01-03-2017 09:27:05] [monitor] Experiencing high ping.. average 251ms
[01-03-2017 09:27:05] [master] Experiencing high ping.. average 285ms
[01-03-2017 09:27:10] [monitor] Experiencing high ping.. average 251ms
[01-03-2017 09:27:10] [master] Experiencing high ping.. average 303ms
[01-03-2017 09:27:15] [monitor] Experiencing high ping.. average 210ms
[01-03-2017 09:27:16] [master] Experiencing high ping.. average 296ms
[01-03-2017 09:27:21] [monitor] Experiencing high ping.. average 211ms
[01-03-2017 09:27:21] [master] Experiencing high ping.. average 296ms
[01-03-2017 09:27:26] [monitor] Experiencing high ping.. average 312ms
[01-03-2017 09:27:27] [master] Experiencing high ping.. average 472ms
[01-03-2017 09:27:32] [monitor] Experiencing high ping.. average 418ms
[01-03-2017 09:27:33] [master] Experiencing high ping.. average 460ms
[01-03-2017 09:27:38] [monitor] Experiencing high ping.. average 553ms
[01-03-2017 09:27:38] [master] Experiencing high ping.. average 496ms
[01-03-2017 09:27:44] [monitor] Experiencing high ping.. average 689ms
[01-03-2017 09:27:44] [master] Experiencing high ping.. average 605ms
[01-03-2017 09:27:49] [monitor] Experiencing high ping.. average 701ms
[01-03-2017 09:27:49] [master] Experiencing high ping.. average 614ms
[01-03-2017 09:27:55] [monitor] Experiencing high ping.. average 610ms
[01-03-2017 09:27:55] [master] Experiencing high ping.. average 441ms
[01-03-2017 09:28:00] [monitor] Experiencing high ping.. average 502ms
[01-03-2017 09:28:00] [master] Experiencing high ping.. average 444ms
[01-03-2017 09:28:05] [monitor] Experiencing high ping.. average 368ms
[01-03-2017 09:28:06] [master] Experiencing high ping.. average 450ms
[01-03-2017 09:28:11] [monitor] Experiencing high ping.. average 232ms
[01-03-2017 09:28:11] [master] Experiencing high ping.. average 323ms
[01-03-2017 09:28:19] [monitor] Experiencing high ping.. average 808ms
[01-03-2017 09:28:19] [master] Experiencing high ping.. average 812ms
[01-03-2017 09:28:24] [monitor] Experiencing high ping.. average 799ms
[01-03-2017 09:28:24] [master] Experiencing high ping.. average 810ms
[01-03-2017 09:28:29] [monitor] Experiencing high ping.. average 800ms
[01-03-2017 09:28:29] [master] Experiencing high ping.. average 807ms
[01-03-2017 09:28:35] [monitor] Experiencing high ping.. average 882ms
[01-03-2017 09:28:35] [master] Experiencing high ping.. average 811ms
[01-03-2017 09:28:49] [monitor] No ping response in 9 seconds (UTC: 1488360529). Reconnecting...
[01-03-2017 09:28:49] [master] No ping response in 9 seconds (UTC: 1488360529). Reconnecting...
[01-03-2017 09:28:59] [master] Disconnected, error 7
[01-03-2017 09:28:59] [master] Connection error: 7, start Reconnect
[01-03-2017 09:28:59] [master] Connection state (reconnecting/ok)
[01-03-2017 09:29:07] [monitor] Disconnected, error 7
[01-03-2017 09:29:07] [monitor] Connection error: 7, start Reconnect
[01-03-2017 09:29:07] [monitor] Connection state (reconnecting/ok)
[01-03-2017 09:29:14] [master] Playerid f268da62e1d88ccb reconnecting to xc1.sw.relaxg.com
[01-03-2017 09:29:23] [monitor] Playerid f268da62e1d88ccb reconnecting to exc2.sw.relaxg.com
[01-03-2017 09:29:35] [master] Disconnected, error 9
[01-03-2017 09:29:35] [master] Connection error: 9, start Reconnect
[01-03-2017 09:29:35] [master] Connection state (reconnecting/login failed)
[01-03-2017 09:29:51] [master] Playerid f268da62e1d88ccb reconnecting to xc1.sw.relaxg.com
[01-03-2017 09:29:51] [master] Disconnected, error 10
[01-03-2017 09:29:51] [master] Connection error: 10, start Reconnect
[01-03-2017 09:29:51] [master] Connection state (reconnecting/ok)
[01-03-2017 09:29:51] [master] Connection state (reconnecting/login failed)
[01-03-2017 09:30:06] [master] Playerid f268da62e1d88ccb reconnecting to xc1.sw.relaxg.com
[01-03-2017 09:30:09] [master] Connection state (logged in/ok)
[01-03-2017 09:30:11] [monitor] Connection state (logged in/ok)
[01-03-2017 09:30:11] [monitor] Experiencing high ping.. average 893ms
[01-03-2017 09:30:16] [monitor] Experiencing high ping.. average 304ms
[01-03-2017 09:30:18] [master] No ping response in 9 seconds (UTC: 1488360618). Reconnecting...
[01-03-2017 09:30:22] [monitor] Experiencing high ping.. average 306ms
[01-03-2017 09:30:27] [monitor] Experiencing high ping.. average 331ms
[01-03-2017 09:30:33] [monitor] Experiencing high ping.. average 302ms
[01-03-2017 09:30:39] [monitor] Experiencing high ping.. average 294ms
[01-03-2017 09:30:44] [monitor] Experiencing high ping.. average 299ms
[01-03-2017 09:30:49] [monitor] Experiencing high ping.. average 296ms
[01-03-2017 09:30:55] [monitor] Experiencing high ping.. average 269ms
[01-03-2017 09:31:00] [monitor] Experiencing high ping.. average 212ms
[01-03-2017 09:31:05] [monitor] Experiencing high ping.. average 209ms
[01-03-2017 09:31:10] [monitor] Experiencing high ping.. average 201ms
[01-03-2017 09:31:21] [monitor] Experiencing high ping.. average 201ms
[01-03-2017 09:31:26] [monitor] Experiencing high ping.. average 201ms
[01-03-2017 09:31:31] [monitor] Experiencing high ping.. average 201ms
[01-03-2017 09:31:37] [monitor] Experiencing high ping.. average 201ms
[01-03-2017 09:31:42] [monitor] Experiencing high ping.. average 202ms
[01-03-2017 09:31:47] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:31:53] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:31:58] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:32:03] [monitor] Experiencing high ping.. average 208ms
[01-03-2017 09:32:08] [monitor] Experiencing high ping.. average 209ms
[01-03-2017 09:32:14] [monitor] Experiencing high ping.. average 203ms
[01-03-2017 09:32:19] [monitor] Experiencing high ping.. average 205ms
[01-03-2017 09:32:24] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:32:29] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 09:32:35] [monitor] Experiencing high ping.. average 203ms
[01-03-2017 09:32:40] [monitor] Experiencing high ping.. average 204ms
[01-03-2017 09:32:45] [monitor] Experiencing high ping.. average 202ms
[01-03-2017 09:32:50] [monitor] Experiencing high ping.. average 205ms
[01-03-2017 09:32:56] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 09:33:01] [monitor] Experiencing high ping.. average 209ms
[01-03-2017 09:33:06] [monitor] Experiencing high ping.. average 212ms
[01-03-2017 09:33:11] [monitor] Experiencing high ping.. average 212ms
[01-03-2017 09:33:17] [monitor] Experiencing high ping.. average 208ms
[01-03-2017 09:33:22] [monitor] Experiencing high ping.. average 208ms
[01-03-2017 09:33:27] [monitor] Experiencing high ping.. average 206ms
[01-03-2017 09:33:33] [monitor] Experiencing high ping.. average 207ms
[01-03-2017 09:33:38] [monitor] Experiencing high ping.. average 211ms
[01-03-2017 09:33:43] [monitor] Experiencing high ping.. average 211ms
[01-03-2017 09:33:48] [monitor] Experiencing high ping.. average 215ms
[01-03-2017 09:33:54] [monitor] Experiencing high ping.. average 217ms
[01-03-2017 09:33:59] [monitor] Experiencing high ping.. average 214ms
[01-03-2017 09:34:04] [monitor] Experiencing high ping.. average 210ms
[01-03-2017 09:34:09] [monitor] Experiencing high ping.. average 209ms

Always remember... You can be... do... or have anything your heart desires !
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@Nestabear, press the windows key + R and then type dxdiag and hit OK. Screenshot the 'system' and 'display' tabs and paste in here. It lets the developers see your PC spec and graphics card.

From the log it looks like you were having trouble sending/receiving data from the server.

Have you read my blog HERE... It's long isn't it :)
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Last thing to add to help them find issues would be the following :-

Windows key + R > type cmd and hit ok.

Type the following commands one at a time and screenshot the results:- 

ping xc1.sw.relaxg.com -n 20

tracert xc1.sw.relaxg.com

ping exc2.sw.relaxg.com -n 20

tracert exc2.sw.relaxg.com

 

The ping command just sends a little data to the two servers mentioned in the log to see how long it takes and the tracert is a report of all the points your data is going through between your PC and the game servers.

*Cover/Hide the first two lines of the tracert results to protect your IP address before posting.*

 

Have you read my blog HERE... It's long isn't it :)
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My uneducated guess is that it's a routing issue. The traffic is taking a long time to go between hop 5 and 6 and the software doesn't like it.

Ping test confirms that with the +200ms response times. When I tried teh same test I was getting around 60-70ms 

Have you read my blog HERE... It's long isn't it :)
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I don't think so :(. It looks like the data is too far into it's journey for it to be anything to do with your equipment/cabling. I am however not a network expert by any means and the crash could be unrelated to the high response times you're getting.

These things do tend to get sorted out relatively quickly though as it will be affecting all sorts of traffic for all sorts of things.

@Chris-Unibet, am I talking nonsense here? :)

Have you read my blog HERE... It's long isn't it :)
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Hey @Chris-Unibet, I've updated Java & all the drivers for the GForce graphics card, but still no love... last thing to try is to wait for a friend of mine who knows how... to turn my graphics card down as a last resort. The browser seems to be working fine, but you can't multi-table unfortunately yet. I'll keep trying & keep you posted 

Always remember... You can be... do... or have anything your heart desires !
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@Chris-Unibet& @MoreTBC I managed to find the problem... the graphics card I got is not really¬†compatible with windows 10. I cleaned my machine up and re-installed windows 7. Everything is hunky dori now and she's purring like a kitten. Both the web¬†client & the client on my machine are working perfect. Thanx for all the help guys.¬†¬†ūüėÉ ¬† Much appreciated !

Always remember... You can be... do... or have anything your heart desires !
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