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Community boost bonus money


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Hi there,


I took part in the community boost yesterday but this bonus money hasn't shown up in my account. Is there a timeframe for this or should I contact live chat to see if there's an issue connecting my main / community accounts?



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they dont have in the system all people who are eligible for this promotion.

they have to do that manually , so whait a bit for the bonus . meanwile you have your winnings but without the bonus wich will be added later when they will make the list

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Thank you for taking part in the promotion , we're happy that you had a good community experience :)

Please don't contact customer support about a community promotion, but instead ask whatever question you have in the promotion topic after going over the "How it works" in the original post. For this promotion it said the following:

  1. Place a pre-match 1X2 bet of €10 or more on France to win vs Romania, other bets will not count towards this promotion. The odds boost is limited to €10 stake, regardless if you bet more.
  2. Post a screenshot of your betslip in this thread before the match starts as one of the first 250 community members.
  3. Watch the value of your bet increase, as other community members join in on the boost
  4. If France wins, the difference between the base odds of 1.30 and the community boost will be paid out as a bonus with 3x turnover requirement on sportsbook.
  5. The bonus will be credited within 24 hours after the match ending.

We'll always announce in the promotion thread when the bonuses are credited so you all know from when they can be accepted in your bonus menu, customer service will usually not know anything specific about the promotions as they are fully exclusive to the commmunity. I want to thank you a lot for making this topic instead of contacting customer service  - should you have a similar question about a promotion in the future, you're welcome to ask it in the promotion topic :) 

Former Community Manager
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