KampelaFace Posted February 21, 2017 Share Posted February 21, 2017 I played in €2 Omaha multibuy tournament. Bought in for €2.Cards and button were missing, couldn't play.Please refund.Same thing happened couple days earlier in €2 omaha tournament.I wrote about it in "Having issues with the client?"- thread.Please take a look at it. Forgot to take a picture of the first tournament.Please refund the earlier tournament too.Refund total:€4Thanks Link to comment Share on other sites More sharing options...
KampelaFace Posted February 21, 2017 Author Share Posted February 21, 2017 The first tournament was 14.2.2017 or 15.2.2017 50 GTD Omaha Bounty. Starting time 21.30 EET. The second tournament was 21.2.2017 €40 GTD Omaha Multi-buy starting time 01.15 EET. Hope i got those times right. There's no hurry, take a look at these when you can. I hope you will fix the problem too. Link to comment Share on other sites More sharing options...
JeppeL Posted February 21, 2017 Share Posted February 21, 2017 @KampelaFace Must have been a frustrating error and I apologize for the inconvenience. I can compensate yesterdays tournament without problem in form of a new €2 ticket. Then one from the 14th though, I see that you spent €6 in total buy-in and got a prize of €5.46, which is very close and makes it hard for me to make a issue a refund as it seems the client was working again and you got to play on./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
VikingsAF Posted February 21, 2017 Share Posted February 21, 2017 @KampelaFace As an engineer I have to say"Did you try turning it on and off again?"Closing the table helps in a lot of the cases, which makes you lose 1 hand at the most. If that doesn't work, then restarting the client could probably help aswell... I think you should've done a bit more effort here :) But it's not my decision ofcourse :p I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
KampelaFace Posted February 25, 2017 Author Share Posted February 25, 2017 Thanks for answering @JeppeLThe later tourney is OK if you give me the €2 ticket,The earlier one i'm talking about is not a multibuy tournament.It was a €2 €50 guaranteed Omaha tournament that is part of the low MTT-league.It took place eiher on 14.2 or 15.2. I wrote about it in the "having issues with he client"- thread. Thread says i wrote on wednesday. Forum time is UK time, right?So im not exactly sure if the tournament was on tuesday or wednesday EET time.Definitely didn't cash in that tournament and don't have a picture.Problem was exactly the same. No cards no button etc.So i kinda understand if you don't refund that tournament because i don't have a picture. I can assure you though that i'm not trying to scam €2 from Unibet.Maybe the problem has something to do with the €2 buy-in or late reg or webclient.I have played some €4 Omaha tourneys without problems.Cheers😃 Link to comment Share on other sites More sharing options...
KampelaFace Posted February 25, 2017 Author Share Posted February 25, 2017 Not an engineer here @VikingsAF , not a complete dummy either.Did a reboot in both tournaments of course.I should have done more? Like what?I don't work for Unibet.Cheers anyway😃 Link to comment Share on other sites More sharing options...
JeppeL Posted February 25, 2017 Share Posted February 25, 2017 @KampelaFace Thanks a lot for clearing it up, I was looking at a different omaha tournament the first time around, added an extra 2 Euro MTT ticket for you now :) Former Community Manager Link to comment Share on other sites More sharing options...
KampelaFace Posted February 25, 2017 Author Share Posted February 25, 2017 Thanks a lot @JeppeL. Appreciate it! Link to comment Share on other sites More sharing options...
KampelaFace Posted March 4, 2017 Author Share Posted March 4, 2017 I don't think this is solved just yet. I mean i love free stuff like extra tickets and such, but where is my refund?A new addition to my cardless Omaha tournaments: 35 GTD speed omaha bought in for €1 4.3.2017 14:15 EETSo my refund request is now @€5Also the display hand strength switch does nothing in the webclient. Link to comment Share on other sites More sharing options...
JeppeL Posted March 4, 2017 Share Posted March 4, 2017 @KampelaFace I've added a €1 MTT ticket as goodwill compensation as there's been quite a number of issues with poker lately. But the remaining €4 of the €5 compensation, didn't we take care of last week? :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
VikingsAF Posted March 4, 2017 Share Posted March 4, 2017 The "extra tickets" were your refund @KampelaFaceOnce again. Missing players and cards can be solved by rebooting the client. Normally you should be able to play after a reboot. I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
KampelaFace Posted March 4, 2017 Author Share Posted March 4, 2017 A goodwilll compensation? I just posted a picture of a €1 tournament with no cards.Don't get me wrong @JeppeL. I like you, but this looks like a standard compensaton to me.You asked me if you did take care of my €4 refunds last week. If you did, i completely missed it. Can you tell me on what day you refunded me so i can check my account history.Cheers😃 Link to comment Share on other sites More sharing options...
KampelaFace Posted March 4, 2017 Author Share Posted March 4, 2017 I don't appreciate your meddling in this thread @VikingsAFThis thread is between me and Unibet staff.Don't post in this thread anymore.Thanks. Link to comment Share on other sites More sharing options...
VikingsAF Posted March 4, 2017 Share Posted March 4, 2017 This is a community, so anyone from the community can answer where they want. Mostly to enlighten the weight from the shoulders of the staff.I answered your questions.You got refunded 4 euro in 2x2 euro MTT tickets... I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
KampelaFace Posted March 4, 2017 Author Share Posted March 4, 2017 On what day i was given those tickets? Where did you get this information?Sorry @VikingsAF but your input in this thread is of zero value.I would like an answer from a staff member. Link to comment Share on other sites More sharing options...
KampelaFace Posted March 4, 2017 Author Share Posted March 4, 2017 I am done with this thread. Delete it please. Link to comment Share on other sites More sharing options...
JeppeL Posted March 4, 2017 Share Posted March 4, 2017 @KampelaFace I first added one and then another after initially checking the wrong tournament, it's confirmed by both of us in the posts around this: https://www.unibetcommunity.com/t5/Help-Support/Refund-request-missing-cards/m-p/74154#M2644.We're always hear to help, but it's the nature of the community, that all members have the right to respond in the topics they see fit - for private communication with Unibet staff I'd advise contacting your local customer support.I believe there's information in this thread that other members might find useful, and such I won't delete the thread but instead lock it for now responses, I hope this is alright with you./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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