Crane Posted February 15, 2017 Share Posted February 15, 2017 i made some live bet but some errors i so tierd like in this print ... 2 hours of beting live on lose money because errors Link to comment Share on other sites More sharing options...
MarcoV Posted February 15, 2017 Share Posted February 15, 2017 @Crane, can you please provide a few more details about the issue?Edit: Just noticed the error, thanks for reporting. Have you seen other matches which haven't been updated properly? Former community moderator Link to comment Share on other sites More sharing options...
Crane Posted February 15, 2017 Author Share Posted February 15, 2017 From what we see in the photo the match live was Game 10 Game 8 nor how I appear than to bet, that game was already over. I have not been paying attention to this aspect, I lost some money. sorry for my english i used google translate Link to comment Share on other sites More sharing options...
MarcoV Posted February 15, 2017 Share Posted February 15, 2017 You're right, @Crane - seems to be a delay on the bet offers. I checked your betting history and found four bets you've placed on this match - I've reported the issue to our sportsbook department, will let you know in this thread as soon as I get an update :) Apologies for the inconvenience! Former community moderator Link to comment Share on other sites More sharing options...
Crane Posted February 15, 2017 Author Share Posted February 15, 2017 there's no problem, just to remedy the situation Link to comment Share on other sites More sharing options...
MarcoV Posted February 15, 2017 Share Posted February 15, 2017 It's great that you're reporting stuff like this, we really appreciate it :) I noticed that you placed a double with this match included and this was the only one you lost, so if the same issue occured at the time you placed the bet (18:18 CET), it should get voided / you'll get the winings from the other match.I'll let you know when I get an update from the sportsbook team. Former community moderator Link to comment Share on other sites More sharing options...
MarcoV Posted February 16, 2017 Share Posted February 16, 2017 I got a reply on the case I made last night:I have double checked with our official source and Set 1, Game 4 started at 17:19:04 so there is no problem with the customers bet which was placed at 17:18:31, therefore we can not void this selection. Former community moderator Link to comment Share on other sites More sharing options...
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