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Poker down at the moment - refund requests


SkilfulPoker
Go to solution Solved by JeppeL,

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MTT League Middle :

- 100€ GTD Ten Turbo 18.30 buy in 10€

- 250€ GTD Daily 10 19.00 buy in 10€

- 300€ GTD  Deepstack Turbo 19.30 buy in 10€

- 150 € GTD Ten Turbo Holdem 20.30 buy in 10 €

- 400€ GTD Ten -x Bounty 22.00 buy in 10€

 

I dont wait to play  then refund me 50€ for all my tournaments registred and other tickets tournament for compensation

MisterHorace

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Other sites poker, I got tickets to enter the tournament, just because it could not connect, not to mention the fact that it also lost money, I thank you that I did not play today on money.But is thought this site if that happens.

I criticize what I don't like"!!!

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@hampfer All cash game buy-ins are automatically refunded when the connection comes back, but SNG's and MTT's we have to add manually on the accounts - please bear with us for the time being, we're collecting the requests both here and through customer support.

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Former Community Manager
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Hi! Yesterday at the moment the client crushed I was playing just a single tournament 300 Euro GTD Four Bounty. Had a good stack and was quite deep in the tourney (I guess about 30/100).

I've already received 4 euros refund. So I want to clarify only an issue. Did all the players received the buy-in (even who had been already busted at that moment (about 70 people)? Unless I can ask for additional refund (chipchop or just 300/30~10 euros). Am I right? Thank's, have a nice day :)

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Hi guys  3 days ago the app crashed and i contacted you with pictures etc about a 4 euros tournament, please refund it to me .

I already gave all the details, plus 7 screen shoot and it takes longer time than when i didnt do any screenshoot.

 

 

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@Haggasai - €25 MTT already refunded. I've refunded 3x €4 SNG

@Bogdan_B - I don't see that you played any SNGs at the time we had issues last night. What is the tournament ID of the SNG you were playing?

@Ametrine - Refunded last night.

@SamyBaem - will get back to you.

@Koljamen - refunded.

@BSPS - Three of the buy-ins were refunded last night. Added the missing €10 Saturday Stack ticket.

@poison1vy
€4 €125 GTD refunded last night.
€10 €250 GTD; Payout higher than buy-in - no refund
Will get back to you regarding the Deep Stack

@How_Lucky - refunded.

@Blaren - will get back to you

@whereisrivaldo - refunded.

@kalfje - will get back to you.

@TecH - refunded last night.

@onixx89 - refunded last night.

@Surepure - Some of the buy-ins have been refunded last night. Will get back to you regarding the other ones.

@macaroonas - refunded last night.

@rikaste - refunded last night.

@PopelZONA - will get back to you.

@Adistn - will get back to you.

@Markopolo - refunded last night.

@MisterHorace - refunded last night.

@hampfer - refunded last night.

@Brunsau - will get back to you.

@Pinchuksson - will get back you.

@prissi74 - refunded.

@9HiLikeABoss - will get back to you.

@Hymn2Ninkasi - will get back to you.

@boxas - added a €4 MTT ticket.

Thanks for reporting guys :peace:

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Former community moderator
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