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Poker down at the moment - refund requests


SkilfulPoker
Go to solution Solved by JeppeL,

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So it appears poker is down at the moment, to save anyone trouble of contacting live-support, I got this message: -

 

down.png.8a64dada9d5af4fd92b1a81ab1caa8e2.png

If you are getting this message in the web client, or 'trying to recconect' in the desktop client, that is why ;)

I just checked with live support and they said the poker provider is working to resolve it.

 

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I was about to create a refund thread, but we'll use this one instead @SkilfulPoker, thanks for posting it!

If you have any refund requests, please post below what tournaments/games you were playing and how much you lost because of the connection problems.

Many apologies for the inconvenience! 

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I was in a 4 euro deep mtt, we were getting close to the bubble. I want a refund equal to the value of my chips at the time. I.e I had around 8000 chips, what ever the percentage that is, of the total number of chips, i want the same percentage of the prizepool. 

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I was 5 tabling 100NL, on one table I was in the middle of a 4bet pot with top pair, probably 50eur pot(could have been 200 if it played out probably), can't remember the other tables, probably wasn't in a hand though. Thanks in advance.

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I dag 18:33:01 81458799 Poker - Turnering - Köpt in dig - 94,88
I dag 18:32:48 81458756 Poker - Turnering - Köpt in dig - 237,19
I dag 18:32:44 81458748 Poker - Turnering - Köpt in dig - 94,88
I dag 18:32:36 81458724 Poker - Turnering - Köpt in dig - 237,19
I dag 18:32:28 81458699 Poker - Turnering - Köpt in dig - 94,88
I dag 18:32:20 81458668 Poker - Turnering - Köpt in dig - 237,19
I dag 18:32:14 81458652 Poker - Turnering - Köpt in dig - 94,88
I dag 18:32:08 81458635 Poker - Turnering - Köpt in dig - 94,88
I dag 18:32:03 81458621 Poker - Turnering - Köpt in dig - 94,88
I dag 18:31:56 81458582 Poker - Turnering - Köpt in dig - 237,19
I dag 18:31:51 81458569 Poker - Turnering - Köpt in dig - 237,19
I dag 18:31:47 81458557 Poker - Turnering - Köpt in dig - 94,88

 

So 1850,11 sek refund I guess.

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Rule 28 will do just fine :)

 

28. The tournament had started but was not yet in the money. All players remaining in the tournament will be refunded their tournament fee. The remaining money is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count. If the tournament paid out tickets or seats, the prize pool will be converted to regular funds and distributed accordingly. If the tournament had a guarantee or added money, this will be distributed as normal.

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