Chris-Unibet Posted February 2, 2017 Share Posted February 2, 2017 @Siltsu, @LoveUnibet, @Markopolo, @Time4Revenge, @supermao, @MrHalsan, @bastesen45, @rattas2Hi all, For those have the "runtime error" on the windows download client, the problem happens for those who have special characters in their Windows Username (e.g. åäö or other non-latin letters like east-Europe, French etc.). At the moment, the workaround would be to create a new windows login without any of those character, then login on that user and run the client from that session. I'll update you when I have more details about an upcoming release with a proper fix. Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 2, 2017 Share Posted February 2, 2017 Hi @mayorwest,No worries, even if it has been mentioned, it's always safer to bring it back. There is a ticket about that on our partner backlog. That means it will be added at some point (I can't confirm yet if that will be picked up for next release). Link to comment Share on other sites More sharing options...
rattas2 Posted February 2, 2017 Share Posted February 2, 2017 Tried it at it crashed my computer like nothing has crashed it before. Made like 3-4 attemts to run it on login with latin letters did not get runtime error but program insta crashed atleast twice, froze and then crashed opp system. At the end of the day you should not expect me to spend excess time to test your unstabel product. Link to comment Share on other sites More sharing options...
Sweeedeeen Posted February 2, 2017 Share Posted February 2, 2017 for me it works fine and no crashes after last update, but i still waiting playable mac os version :( Link to comment Share on other sites More sharing options...
SkilfulPoker Posted February 2, 2017 Share Posted February 2, 2017 Still crashing every 15 minutes or so for me on the only pc I can get it to work on, such a shame, I wished we had the old (adobe air) client back! Link to comment Share on other sites More sharing options...
Rushbie Posted February 2, 2017 Share Posted February 2, 2017 Look at this s**t! 🤣 Finally got into the browser poker lobby. It only took installing chrome. Trying to upload a screenshot , but somehow my uploading takes a year. PS. Nevermind. I guess you cant upload a file called B**lsh*t. Link to comment Share on other sites More sharing options...
Camilio Posted February 2, 2017 Share Posted February 2, 2017 @SkilfulPoker wrote: Still crashing every 15 minutes or so for me on the only pc I can get it to work on, such a shame, I wished we had the old (adobe air) client back!I wish the same @SkilfulPoker! Poker is no fun anymore on Unibet but noone is listening. I can only play in webbrowser and I have to reload all the time and lose blinds after blinds after blinds... :( This is a weird way to play poker. Customerservice are not helpful at all when I beg them for compensation for this mess. They just send the question to the pokerteam and they are not willing to compensate in any way at all if you don`t lose the whole stack as a sitout. SHAME ON YOU UNIBET! :( :( :( It´s all in there. Link to comment Share on other sites More sharing options...
SkilfulPoker Posted February 2, 2017 Share Posted February 2, 2017 @Camilio wrote: @SkilfulPoker wrote: Still crashing every 15 minutes or so for me on the only pc I can get it to work on, such a shame, I wished we had the old (adobe air) client back!I wish the same @SkilfulPoker! Poker is no fun anymore on Unibet but noone is listening. I can only play in webbrowser and I have to reload all the time and lose blinds after blinds after blinds... :( This is a weird way to play poker. Customerservice are not helpful at all when I beg them for compensation for this mess. They just send the question to the pokerteam and they are not willing to compensate in any way at all if you don`t lose the whole stack as a sitout. SHAME ON YOU UNIBET! :( :( :(Hey sorry to hear @Camilio . Yes I think the software is a real shame and wished we could just revert back to the adobe air. Having said that, Unibet itself in terms of the community, and the support (when you know how to ask for extra help if you need it) are amongst the best I've ever found, that's why I keep coming back, in spite of the software, to see if I can get it to work.If i was you I would post a full description of your problems here in terms of any money lost as a result of crashes etc:https://www.unibetcommunity.com/t5/Help-Support/bd-p/gethelpbut don't include any personal information, one of the moderators will surely look into it for you, they are very good at helping community members, if you find you aren't getting enough support / through to the right people, through the regular support channels on the website. Good luck! Link to comment Share on other sites More sharing options...
Rushbie Posted February 3, 2017 Share Posted February 3, 2017 I take my words back. When I played slots and was forced to istall and use chrome, evrythng was good. Tried the browser version, and it suprisingly worked after 1 attempt. Too sad though, after that it crashed. Took several attempts to make a contact, never worked, because the client didnt regognize profile, even when i was already connected. Shieeet gotta stop drinking , have fun guys 😏 Link to comment Share on other sites More sharing options...
whereisrivaldo Posted February 3, 2017 Share Posted February 3, 2017 The poker client has started crashing for me and everytime I restart it, it asks me to accept the updated terms and conditions. I think these both started happening the same time. Previously crashed only sometimes when using the hand replayer. Yesterday crashed randomly 1-2 times per hour. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 3, 2017 Share Posted February 3, 2017 I'd try opening it, accepting the terms and when you get logged in just close it straight away. Sounds like it's not saving your choice because the client is crashing. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
whereisrivaldo Posted February 3, 2017 Share Posted February 3, 2017 Nope, still keeps asking. I see it also keeps asking to accept the terms everytime I log in to the main website. And I do accept. :laugh: Link to comment Share on other sites More sharing options...
Ametrine Posted February 3, 2017 Share Posted February 3, 2017 @whereisrivaldo Try clearing all cookies and cache from your main browser, maybe it will help 😃 Link to comment Share on other sites More sharing options...
solsidan Posted February 3, 2017 Share Posted February 3, 2017 The clearing all cookies and cache from my main browser didn´t help for me. I have to accept the terms everytime I log in. :-( Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 3, 2017 Share Posted February 3, 2017 Version 2.2.1 has just been released. That version is aiming at: 1. Fixing runtime error (error message preventing you from launching windows client when you have special characters in your Windows username) 2. Fixing banners that were appearing in English for all markets 3. Fixing a bug causing the cash game tickets to only be usable if you had the equivalent balance in cash 4. Changing text on Prize Drop widget regarding remaining prizes Regarding the two reports about T&Cs appearing after each login, I've elevated the issue. Regarding crashes, thanks for reporting them. Any additional information would help though. Link to comment Share on other sites More sharing options...
psrquack Posted February 3, 2017 Share Posted February 3, 2017 I have the must to accept the new tc after every login since the new 2.2.0 version came out. Did anybody face with this thing? Link to comment Share on other sites More sharing options...
whereisrivaldo Posted February 3, 2017 Share Posted February 3, 2017 Yup, clearing the cookies and cache didn't get rid of it.But no crashes today, played over an hour cash game session with v.2.2.0. Last night around 22-02cet playing MTTs, 6 tables in the beginning and 1 table last one or two hours, the client crashed maybe 8 times, twice while 1-tabling. Also noticed a few other players in my table being disconnected after I restarted the client after a crash. And like I said, I haven't really had an issue with crashing before while playing on this computer. Link to comment Share on other sites More sharing options...
NicusooorCr Posted February 3, 2017 Share Posted February 3, 2017 Just updated the client and my antivirus won't let me install unibet. Anybody facing this problem too? Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 3, 2017 Share Posted February 3, 2017 Hi @psrquack, Does it happen on Unibet site as well? Or only on the Poker Client? Link to comment Share on other sites More sharing options...
psrquack Posted February 3, 2017 Share Posted February 3, 2017 @Chris-Unibet wrote: Hi @psrquack, Does it happen on Unibet site as well? Or only on the Poker Client? Hey. Both. Link to comment Share on other sites More sharing options...
NicusooorCr Posted February 3, 2017 Share Posted February 3, 2017 @NicusooorCr wrote: Just updated the client and my antivirus won't let me install unibet. Anybody facing this problem too?It's ok now. Link to comment Share on other sites More sharing options...
whereisrivaldo Posted February 3, 2017 Share Posted February 3, 2017 @whereisrivaldo wrote: Last night around 22-02cet playing MTTs, 6 tables in the beginning and 1 table last one or two hours, the client crashed maybe 8 times, twice while 1-tabling. Also noticed a few other players in my table being disconnected after I restarted the client after a crash. And like I said, I haven't really had an issue with crashing before while playing on this computer.Tonight similar session, but with zero crashes. 👍Still keeps asking the T&Cs. Link to comment Share on other sites More sharing options...
FeelsBadMan Posted February 7, 2017 Share Posted February 7, 2017 @FeelsBadMan wrote: The previous update introduced crashing issues for the first time for me when I was opening over 6-7 tables (turning off avatars would allow for 1-2 extra tables). Now v2.2.0 seems to have fixed that issue for me, working perfectly at 10 tables with avatars turned on, so that's great 👍 will probably test with more tables soon and report back if there are issues :) Still had no crashes due to too many tables so that seems to be working fine ... but the hand replayer still causes crashes so it's almost unusable while playing ... and table freezes still happen (all tables freeze, but the timebanks look like they are still running down, restarting the client solves the issue). Also a bunch of random disconnects like as if you lost the internet connection while the internet is working fine with everything else on every device (direct line into the computer no wifi :Puking: ) Link to comment Share on other sites More sharing options...
Chris-Unibet Posted February 7, 2017 Share Posted February 7, 2017 @psrquack, @whereisrivaldo, @solsidan, this doesn't seem to be poker specific and I just wanted to let you know that it's being looked at. @FeelsBadMan, would you be able to provide me with: 1. A file called Poker_log.txt located in C:\Users\chrlev\AppData\Roaming\Unibet Poker (App data is a hidden folder) 2. In Windows, search for dxdiag and take a screenshot of tabs "System" and "Display" Link to comment Share on other sites More sharing options...
FeelsBadMan Posted February 7, 2017 Share Posted February 7, 2017 @Chris-Unibet sent a PM with the %appdata% poker_log and the dxdiags for my system and my dysplays :) Link to comment Share on other sites More sharing options...
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