vespanut Posted January 25, 2017 Share Posted January 25, 2017 won 20 free spins last week in poker tourney (added to prize pool) pop-up said I would be notified within 48 hours (I think thats what it said) I'm checking Email's, logging in to poker & casino daily but no messages, am I missing something? Link to comment Share on other sites More sharing options...
MarcoV Posted January 25, 2017 Share Posted January 25, 2017 Thanks for letting us know, @vespanut. I'll get back to you as soon as I get an update from the poker team :) Former community moderator Link to comment Share on other sites More sharing options...
MarcoV Posted January 25, 2017 Share Posted January 25, 2017 The freespins should be added now, @vespanut :) Just go to Koi Princess - once you open the slot game, you should receive a notification saying that you're about to use the freespins. 1 Former community moderator Link to comment Share on other sites More sharing options...
vespanut Posted January 25, 2017 Author Share Posted January 25, 2017 thanks, got em Link to comment Share on other sites More sharing options...
bosilkov Posted January 29, 2017 Share Posted January 29, 2017 where can i find that spins.and where can i find 50k mileston freeroll thread?.. Link to comment Share on other sites More sharing options...
sgriff Posted January 29, 2017 Share Posted January 29, 2017 I've got exactly the same problem. I won the free spins but have heard nothing since. I couldn't see the game mentioned so opened another slots game and couldn't see anything about free spins. Link to comment Share on other sites More sharing options...
sgriff Posted February 6, 2017 Share Posted February 6, 2017 Any chance of a reply to my post? Link to comment Share on other sites More sharing options...
JeppeL Posted February 6, 2017 Share Posted February 6, 2017 @sgriff Was hoping I could tell you the exact game, but cheking up on it it looks like there hasn't been any freespins added to your account. Do you remember in which tournament you won the 20 spins? Former Community Manager Link to comment Share on other sites More sharing options...
MarcoV Posted February 6, 2017 Share Posted February 6, 2017 @bosilkov, apologies for the late reply. I don't see that you've won any freespins from a poker tournament. You can read about the 50k Milestone freeroll we had in this thread. @sgriff, I found the tournament and have asked my colleague to add the freespins. Will let you know in this thread as soon as I get an update - sorry about the delay! Former community moderator Link to comment Share on other sites More sharing options...
queenkimbo Posted February 7, 2017 Share Posted February 7, 2017 i am having same issue id name queenkimbo i won 20/25 free spins last week and i have heard nothing worse still is i have lost a few quid on slots thinkig it was free i am not overly impressed by it tbh Link to comment Share on other sites More sharing options...
sgriff Posted February 20, 2017 Share Posted February 20, 2017 Hi Marco - any news on my free spins? Link to comment Share on other sites More sharing options...
JeppeL Posted February 21, 2017 Share Posted February 21, 2017 @sgriff We've been advised that they were in fact added to your account two weeks ago but are expired now as they were never claimed. We're awaiting them to be added again individually by the casino team, but from the email chain it seems we're close :) Former Community Manager Link to comment Share on other sites More sharing options...
MarcoV Posted February 23, 2017 Share Posted February 23, 2017 @sgriff, @queenkimbo - the freespins are re-activated now :) Former community moderator Link to comment Share on other sites More sharing options...
sgriff Posted February 23, 2017 Share Posted February 23, 2017 I've logged back in but can't see these. How do I use the free spins? Link to comment Share on other sites More sharing options...
JeppeL Posted February 25, 2017 Share Posted February 25, 2017 @sgriff They should be available automatically when opening any Netent slot :) Former Community Manager Link to comment Share on other sites More sharing options...
sgriff Posted February 26, 2017 Share Posted February 26, 2017 I can't see free spins but can see credits £60.84. Is this the same thing? Do I have £60.84 of free spins (if so thanks!).? Link to comment Share on other sites More sharing options...
sgriff Posted February 26, 2017 Share Posted February 26, 2017 Just realised that is my new balance. So totally confused on where to find these free spins. The only option offered is to use my own money or play for fun. Link to comment Share on other sites More sharing options...
JeppeL Posted February 27, 2017 Share Posted February 27, 2017 @sgriff Are you sure it was a Netent slot that you opened? The name should appear when opening the slot. Former Community Manager Link to comment Share on other sites More sharing options...
sgriff Posted February 27, 2017 Share Posted February 27, 2017 I believe so as it. It states 'Net -ent better gaming'. The link is https://www.unibet.co.uk/casino/jack-hammer-1.20015 Still can't see the free spins. Hope this is worth it! Link to comment Share on other sites More sharing options...
JeppeL Posted February 27, 2017 Share Posted February 27, 2017 @sgriff wrote:I believe so as it. It states 'Net -ent better gaming'. The link is https://www.unibet.co.uk/casino/jack-hammer-1.20015 Still can't see the free spins. Hope this is worth it!Thanks, we'll have to get in touch with Casino, looks like the free spins expired once again. On a second thought though, this has taken so long, so if you'd like I can instead add a 2 Euro poker ticket to your account, just let me know which one :) Former Community Manager Link to comment Share on other sites More sharing options...
Ferenc Posted February 27, 2017 Share Posted February 27, 2017 Me Link to comment Share on other sites More sharing options...
sgriff Posted February 28, 2017 Share Posted February 28, 2017 I didn't realise it was only worth 2 euros or I wouldn't have chased. I'll have a 2 euro poker ticket if that is ok as that sounds more reliable. Can I have a heads up ticket? Link to comment Share on other sites More sharing options...
JeppeL Posted March 1, 2017 Share Posted March 1, 2017 I've added 2 x 2 SNG tickets as compensation. Former Community Manager Link to comment Share on other sites More sharing options...
sgriff Posted March 4, 2017 Share Posted March 4, 2017 Thanks Jeppe. Appreciated. Link to comment Share on other sites More sharing options...
Abcd2007 Posted November 27, 2018 Share Posted November 27, 2018 I won 2 "Hot Sync Free Spins" yesterday but it does not work to play, so I get a message to "No Games Found". How long are free spins that I won? Link to comment Share on other sites More sharing options...
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