yayaGamble Posted January 16, 2017 Share Posted January 16, 2017 Hello, i already talked to live chat on saturday about this but i'm not confindent that they can help me. HAND ID:437728579The client crashed on the turn and usually i can reconnect very fast but not this time. I play on imac! Usually i don't do this but this pot could become very big and i was in a good position! Ty Link to comment Share on other sites More sharing options...
JeppeL Posted January 16, 2017 Share Posted January 16, 2017 Hi @yayaGamble,I see that live support had created a ticket, which needed to be looked at by someone from the poker team before a decision could be made. That was done just about an hour ago and a refund was added to your account :) Sorry for the trouble, let us know if anything else! Former Community Manager Link to comment Share on other sites More sharing options...
yayaGamble Posted January 24, 2017 Author Share Posted January 24, 2017 Hi, had another hand last weekend, when i 4b JJ and i was disconnected, can you please investigate?Hand id: 441067791 Link to comment Share on other sites More sharing options...
MarcoV Posted January 29, 2017 Share Posted January 29, 2017 Hi @yayaGamble I can't tell you what the other players had in that hand, but I can assure you that the disconnection actually saved you some money as you would've lost the hand, so we won’t be offering a refund in this case. Former community moderator Link to comment Share on other sites More sharing options...
yayaGamble Posted January 30, 2017 Author Share Posted January 30, 2017 No problem @MarcoV, do u know the board aswell? Link to comment Share on other sites More sharing options...
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