robby94 Posted January 16, 2017 Share Posted January 16, 2017 I can not figure out for the life of me how to make a deposit into my account. I keep getting asked to provide an IBAN and when i ask the live support about this, they said to follow the steps. Can anybody who did bank transfer with RBC help me out and walk me through it?Thanks Link to comment Share on other sites More sharing options...
AndreiBN Posted January 16, 2017 Share Posted January 16, 2017 @robby94 Hello and welcome to the communityWhen you go to the bank transfer page,as an option to deposit money,doesn't it open one with all the details for the bank transfer that you need?If i try to do this,i get one page opened with all the details ( including IBAN account number you need) and after you just go to your internet banking and make the transfer using the details you have This is what i get when i wanna make a bank tranfer "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
robby94 Posted January 16, 2017 Author Share Posted January 16, 2017 Hi,This is all i see. Link to comment Share on other sites More sharing options...
AndreiBN Posted January 16, 2017 Share Posted January 16, 2017 @robby94 I see.The moderators will for sure help you more as soon as they will get to office later today,and if you consider another deposit option,you can check this thread https://www.unibetcommunity.com/t5/Help-Support/Using-prepaid-Visa-card-from-Canada/m-p/18644 to see if you'll find a better way. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
JeppeL Posted January 16, 2017 Share Posted January 16, 2017 I'm sorry for the confusion @robby94, I've checked it with our Payments department and bank transfer deposits are unfortunately not possible as a Canadian customer. It's an error that the possibility is visible and it'll be removed soon as possible. In order to deposit from your location you got two options:To deposit with a credit card(Visa-, Mastercard, Maestor, Entropay).To deposit with a Paysafecard.I hope this helps, if you have any questions please don't hold back :) Former Community Manager Link to comment Share on other sites More sharing options...
robby94 Posted January 16, 2017 Author Share Posted January 16, 2017 Is is still possible to withdraw into my Canadian bank account if i win anything? Link to comment Share on other sites More sharing options...
robby94 Posted January 16, 2017 Author Share Posted January 16, 2017 Thanks for your help. I really appreciate it. Link to comment Share on other sites More sharing options...
JeppeL Posted January 16, 2017 Share Posted January 16, 2017 You're welcome @robby94, witdrawals as bank transfer will work, it's only the deposit option that we at the moment can't offer Canadian members. Please be aware that you'll probably be requested to upload or email a bank statement showing name and account number upon the first withdrawal. This is done for safety reasons in order for us to be certain, that the withdrawal is in fact going to the Unibet account holder :) Former Community Manager Link to comment Share on other sites More sharing options...
psrquack Posted January 16, 2017 Share Posted January 16, 2017 @JeppeL If we are speaking about unusable deposit options could you remove my online wallet please? It doesn't work aswell. Link to comment Share on other sites More sharing options...
JeppeL Posted January 18, 2017 Share Posted January 18, 2017 Sorry @psrquack but given the way the cashier is set up technically, it's not something we can accomodate for the time being :( Former Community Manager Link to comment Share on other sites More sharing options...
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