Several Mac issues (poker)

[Husmusen82]

Hi,

Since I'm using the Mac version of the client, I figured sharing some issues that I specifically encounter could be useful. For me personally the new client (so far) has been a bit of bad news after Unibet V1 was actually doing great in the end. With a high end computer it looked good and ran smooth. I understand the need to move on to a less resource intensive platform though, so I guess I'll just have to wait it out a little until the software reaches stable waters. A few issues I currently encounter, worst ones first:

-Client completely shutting down at random. Luckily it does not happen often, but I'd say at least once every longer session I play.

-Client disconnecting even though my internet connection is superb and stable. Waiting for reconnection never works. By instantly recognizing this I usually manage to force quit the client and quickly restart in order to not miss important decisions. Unfortunately upon restart, all tables show up non-tiled and messed up so it is a bit of a challenge to get to the most important decisions fast. Yesterday this happened in the middle of a hand where I had raised a flopped set in a 3b pot only to be able to return a second before I was about to fold to a shove. Luckily I managed to quickly click call and win vs an overpair. 

-Tiling tables basically does not work. On full hd resolution only four tables per screen sort of works (size works, positioning still needs adjustment), six tables is a totally wrong mess (tables way too big and overlapping). Manually resizing is possible, but difficult to guess the right size beforehand and on top of that the client does not remember the adjusted size for future tables...

-Currently, when multitabling, the only table that is active is the last one to pop up requiring action. This means, that every other table requiring action needs to be clicked first in order to be able to either bet or fold, which in the long run is quite annoying. In this context, using the 'fold to any' button always requires two clicks.... It would be really welcome if hovering the mouse over a table would automatically make it the active table. I might end up with some serious RSI otherwise /html/images/emoticons/Asset1.png. 

-Graphics quality is low if not used at an extremely large table setting. It's playable, but quite retro looking... lol. Scaling for some reason is hurting the image quality.

I'm sure there's a few minor other things I don't recall at the moment, but I guess these are my main issues for now. Hope they can be sorted out in the near future /html/images/emoticons/Asset1.png.

 

Thanks!

Husmusen82

[JeppeL]

@Husmusen82 Thanks for the thorough explanation of the bugs you're experiencing, it's a great help for the poker developers when trying to solve the issue! Could you please also let us know which Mac device have as well as the OS version currently in use? I know they'll need it :)

[Husmusen82]

Hey Jeppe!

Sure, I'm using macOS Sierra version 10.12.2 on iMac + external screen. Thanks!

[yayaGamble]

+1 to all that he said! I'm playing on imac osx El Capitan 10.11.6

[JeppeL]

@Husmusen82 @yayaGamble We had a recent lease that should have fixed at least some of the mac related bugs, are you guys still having these troubles or has it gotten better? Feel free to update here as well if you'd like: https://www.unibetcommunity.com/t5/General-Poker/High-CPU-usage-on-mac-client/m-p/82364

/Jeppe

 

[JeppeL]

I'll put this one as "Fixing" for now as the poker team is aware of the problems and looking at them. There's another thread provided on mac issues just a few post above, but feel free to post here again if need be.