How long does it take for me to receive my bonuses?

[Eki10]

So today I completed my bonus which included the 4x deposit money into a bet with atleast 1.40 multiplier.

On the active bonuses tab it says it has been completed and the 100e will be transferred into my account in cash. I was wondering, how long does the transfer take, or did it bug?

[Valkyrie]

Seems like a bug to me, unless you've still got an ongoing bet that includes bonus money and hasn't been settled yet. Normally, if it says the bonus is completed it should be added to the cash balance immediately. I remember having similar problems with a casino bonus, but it "fixed itself" after a while. I'd try to log out and log in again, maybe wait an hour or so to see if it clears and then contact support if it's still stuck.

[Eki10]

I do have an active bet which was made when the bonus was still active, so I guess it might be becouse of it. I did relog a few times and it's been an hour atleast now, so I guess I'll wait the bet to complete and recheck my account then. Thank you!

[Valkyrie]

That active bet is probably what's causing it then. But if the bonus still doesn't unlock once it's settled you might need to contact support to get it fixed. I hope it works out for you anyway. 😃

[JimiK]

Hello DId the bet for 500:- mauler-Jones and had the info for refound IF mauler lost.. today its 4days and still no refound... how long time Will i be vaiting? 

[RayL]

The 500 were indeed added in the meantime on the 2nd of January. Sorry for the delay's @JimiK, the start of the year was a bit overwhelming overall. :) Let us know if there's something we can still do for you.

 

/Ray