igottwins Posted December 12, 2016 Share Posted December 12, 2016 Disconnected again Keeps happening logs me back out when i log in all tables gone, am playing 8 tables hand id 419799973 flopped set qqq multiway loads of other hands but this 1 owes me money IMO! There is no problem at my end on the old software i could log back in before tables had timed out ! they didn't disappear i posted in ideas bugs the other day same issue i cant be bothered going through hand histories to see what am down just this is so tilting and am running dreadful at the moment blaming these bugs for tilt.My specs below, Just wondering if i need more power to run this software ffs!! Link to comment Share on other sites More sharing options...
igottwins Posted December 12, 2016 Author Share Posted December 12, 2016 Just done it again yet this time all cash tables gone but tourney remains wtf!!! Link to comment Share on other sites More sharing options...
MarcoV Posted December 12, 2016 Share Posted December 12, 2016 I'm very sorry about the unstable poker client, . Really hope that the next release will fix the issues you're experiencing (should be on Wednesday).Will have a look at compensation tomorrow. Former community moderator Link to comment Share on other sites More sharing options...
igottwins Posted December 13, 2016 Author Share Posted December 13, 2016 Thanks great that you guys are listening, suggestion for future upgrade is now when i try and open a table it just opens 1 at a time where before it would open as many times as i clicked in the old version and 1st release of the new?Many thanks Link to comment Share on other sites More sharing options...
MarcoV Posted December 13, 2016 Share Posted December 13, 2016 , thanks for the suggestion - I've forwarded it to the poker team. For now we'll only be focusing on fixing all the bugs, but for the future we'll look into minor adjustments like the one you suggested.Added a €10 NL cash game ticket to your account for the inconvenience. Fingers crossed for a better release this time :peace: Former community moderator Link to comment Share on other sites More sharing options...
SCOBY Posted December 13, 2016 Share Posted December 13, 2016 ,We should reward all members who had problems with disconnecting continue chasing hands played, amongst which I was myself.☺☺☺☺☺ I criticize what I don't like"!!! Link to comment Share on other sites More sharing options...
MarcoV Posted December 13, 2016 Share Posted December 13, 2016 , I agree - we'll need to compensate for the issues we're having. A refund/compensation depends on different factors though, like whether you're playing a freeroll or not and when the issue occurs.Ideally you should ask for refunds through live support, but I'll spend most of today trying to handle the refund requests here on the community. Former community moderator Link to comment Share on other sites More sharing options...
igottwins Posted December 13, 2016 Author Share Posted December 13, 2016 Thanks for the ticket marco, lost count how many times it has happened today my own fault i just shouldn't play takes me a while to learn, anyway fingers crossed for the update tomorrow. Link to comment Share on other sites More sharing options...
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