GothMoth Posted November 19, 2016 Share Posted November 19, 2016 Could a voucher be manually removed - It has 0 value but when I try to remove it :"This voucher has pending games and cannot be removed until the games are completed. Click on "My Tickets" to see your upcoming games."The problem is that the game is on 24th(only 0.10 ticket) and I have 12 more vouchers enqueued which will expire in 28 days.Is there tech-mod who could remove it from my account? Link to comment Share on other sites More sharing options...
AndreiBN Posted November 19, 2016 Share Posted November 19, 2016  Have you tried live support? For sure they can assist you quickly and remove the voucher for you :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
GothMoth Posted November 19, 2016 Author Share Posted November 19, 2016 I totally forgot about that option. They said that are going to sort it out. Thanks for the advice. Link to comment Share on other sites More sharing options...
GothMoth Posted November 21, 2016 Author Share Posted November 21, 2016 Actually they didn't remove it😞 Link to comment Share on other sites More sharing options...
JeppeL Posted November 21, 2016 Share Posted November 21, 2016 Sorry about that ,  I checked up on it and it seems there are some technical aspects in regards to the game already purchased via the ticket, and se we can't cancel it :( Former Community Manager Link to comment Share on other sites More sharing options...
GothMoth Posted November 21, 2016 Author Share Posted November 21, 2016 No problem, I'll wait few days for the voucher to expire. Had some extra free time these days and would play with the vouchers a lot especially with the notorious log-in issue which I too experience for the poker client. Link to comment Share on other sites More sharing options...
GothMoth Posted November 24, 2016 Author Share Posted November 24, 2016 It was for good that I had to wait till this morning, otherwise I might not be so lucky...    Link to comment Share on other sites More sharing options...
AndreiBN Posted November 24, 2016 Share Posted November 24, 2016  Congrats!! That's a really nice win :) Almost €230 with €2 bingo ticket :cash: "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Jami-Unibet Posted November 24, 2016 Share Posted November 24, 2016 Nice one! Congratulations! I see patience paid off well! ;) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Valkyrie Posted November 24, 2016 Share Posted November 24, 2016 Congrats on the lucky win ! 😃 Turns out it was a very good thing that voucher couldn't be cancelled after all. 😀 Link to comment Share on other sites More sharing options...
GothMoth Posted November 24, 2016 Author Share Posted November 24, 2016 Thank you guys. I wish you all the best of luck. Link to comment Share on other sites More sharing options...
jaap69 Posted November 27, 2016 Share Posted November 27, 2016 very nice ai caramba Link to comment Share on other sites More sharing options...
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