i CANT LOG IN

[freddies]

using v1.31.0 PC and cannot login due to blank dialog box after username and password entered.

 

can login through the browser link on the poker page.

[TTABKATA]

Open

C:\Users\YOUR USER NAME\AppData\Roaming

and delete folder com.relax-gaming.skywalker

Then start app again

[MoreTBC]

 

Tried the folder delete. The 1.0 version of the web client is off the .co.uk website too

 

[Ametrine]

Same here, can't login to desktop version, browser version works.

EDIT: I changed my country to "Other" in the dropdown list and the desktop login worked :)

[VikingsAF]

This occurs also sometimes to me. Restarting the client works 95% of the times for me :) 

It seems to occur with me when my connection gets lost :D

[SerenaMorena]

I try install again and the clients doesnt work, when I try to log ing just appear a blank window, so what can I do? I will lose my tickets for this error.... please help, and extend my tickets please

[Magicadil]

You won't lose tickets. You can extend here: https://www.unibetcommunity.com/t5/Ticket-exchange/bd-p/poker-ticket-exchange

Try restarting your computer and see if problem is solved. This usually happens when your internet connection is a little unstable.

If problem isn't solved then try the browser client in the meantime.

[rattas2]

I have same issue today. Tried few times to close then reopen client and everything else that has been suggested in this tread. Also reinstalled client but nothing changed. Computer runs Win 10. Any suggestions or solutions?

[Ametrine]

Make sure to update Java and Flash Player, maybe it will help 😃

[charlypkr]

hi

i have exactly the same issue,  it isnt an unstable conection because i use two diferent internet services, and none of them worked.

i wrote an email to support and they added my account was added to the case, contact them so they add your account to the case.

i hope they fix this issues soon.

 

 

[Magicadil]

 In a different thread  suggested changing the country from the drop down menu when logging in. Can you try this and see if it works?

[old_nick]

Yeah, I'm having exactly the same issue. Very frustrating

[Ametrine]

 Try deleting cookies/cache in your default browser, download latest Java and Flash player, uninstall the client and when you reinstall, make sure to right-click and "run it as administrator", you can also try to turn off your anti-virus program and firewall (they might be blocking the access) - also check if you can open unibet.com and unibet page of your country in default browser, maybe you have connection issues with those sites - you can also check if the browser version of software works for you

[kami]

I had the same problem yesterday.

Try: Right click on the program's shortcut and click on 'Run as administrator'

[old_nick]

Sadly no dice with that. Flash & Java are latest versions, I'm on OSX so run as administrator is not applicable & I have no firewall / antivirus running. The site is loading fine in the browser and the browser based app works but still just a white box when I press login on the installed app (which I've deleted and reinstalled)...

Support have escalated the issue I'm told as they can't see what's wrong.

Ho Hum.

[Ametrine]

Sorry to hear that, I can't really suggest anything on OSX unfortunately - I hope this gets fixed for you soon

[LIVIDSC]

Same problem here as well, has been happening for around three days. Very annoying.

[MarcoV]

Apologies for the issues some of you are experiencing. Considering the number customers who have reported a similar issue, there must be something from our end causing the error. Our poker team has been working on solving the issue today but they haven't found a solution yet. I'll keep you updated in this thread.

[SerenaMorena]

we need a new update then, many ppl with this same issue and no solution. I try so many things, many of that other ppl recommend but still I can't log in, I hope dont lose my tickets, I actually make another post asking that

[Royal]

Same problem here, I could log in twice after hours of trying, today and yesterday. Also I would like to add everything in the interface is unclickable, except log in (register, forgot your password links ; language dropdown unresponsive). Hope that helps solving the problem. Pretty bad timing, my bootcamp points are taking a big hit, also ~20 buyin downswing this week. :teardrop:

[MoreTBC]

For anyone still having issues getting logged in on the client I've found a workaround that works for me.

1. Log into the web beta client and have it load.
2. While still logged into the web beta open the desktop client and log in. It should log you out of the web client and successfully into the desktop one.

[MoreTBC]

For anyone still having issues getting logged in on the client I've found a workaround that works for me.

1. Log into the web beta client and have it load.
2. While still logged into the web beta open the desktop client and log in. It should log you out of the web client and successfully into the desktop one.

[AndreiBN]

 Unfortunately,that doesnt work for me :sad: So i'll guess i'll have to wait for tomorrow ,when everybody will be in the office,and wait for a solution.

[seetank]

Only web client works. Have the same problem with my laptop and PC

[cris1285]

Same here just suddenly. It worked whole day until now :(

 

*and its ok now finally. (i reinstalled and turned off/on but i did it before and didnt help)