freddies Posted November 17, 2016 Share Posted November 17, 2016 using v1.31.0 PC and cannot login due to blank dialog box after username and password entered. can login through the browser link on the poker page. Link to comment Share on other sites More sharing options...
TTABKATA Posted November 17, 2016 Share Posted November 17, 2016 OpenC:\Users\YOUR USER NAME\AppData\Roamingand delete folder com.relax-gaming.skywalker Then start app again Link to comment Share on other sites More sharing options...
MoreTBC Posted November 17, 2016 Share Posted November 17, 2016 Tried the folder delete. The 1.0 version of the web client is off the .co.uk website too Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
Ametrine Posted November 17, 2016 Share Posted November 17, 2016 Same here, can't login to desktop version, browser version works.EDIT: I changed my country to "Other" in the dropdown list and the desktop login worked :) Link to comment Share on other sites More sharing options...
VikingsAF Posted November 18, 2016 Share Posted November 18, 2016 This occurs also sometimes to me. Restarting the client works 95% of the times for me :) It seems to occur with me when my connection gets lost :D I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are. Link to comment Share on other sites More sharing options...
SerenaMorena Posted November 18, 2016 Author Share Posted November 18, 2016 I try install again and the clients doesnt work, when I try to log ing just appear a blank window, so what can I do? I will lose my tickets for this error.... please help, and extend my tickets please Link to comment Share on other sites More sharing options...
Magicadil Posted November 18, 2016 Share Posted November 18, 2016 You won't lose tickets. You can extend here: https://www.unibetcommunity.com/t5/Ticket-exchange/bd-p/poker-ticket-exchangeTry restarting your computer and see if problem is solved. This usually happens when your internet connection is a little unstable.If problem isn't solved then try the browser client in the meantime. I debateShould I smile like everything's good and pretend that life is greatOr should I let the world see the real me and not hide this painI tried to be like the rest of y'all, sorry I just can'tI'ma probably die this way Link to comment Share on other sites More sharing options...
rattas2 Posted November 18, 2016 Share Posted November 18, 2016 I have same issue today. Tried few times to close then reopen client and everything else that has been suggested in this tread. Also reinstalled client but nothing changed. Computer runs Win 10. Any suggestions or solutions? Link to comment Share on other sites More sharing options...
Ametrine Posted November 18, 2016 Share Posted November 18, 2016 Make sure to update Java and Flash Player, maybe it will help 😃 Link to comment Share on other sites More sharing options...
charlypkr Posted November 19, 2016 Share Posted November 19, 2016 hii have exactly the same issue, it isnt an unstable conection because i use two diferent internet services, and none of them worked.i wrote an email to support and they added my account was added to the case, contact them so they add your account to the case.i hope they fix this issues soon. Link to comment Share on other sites More sharing options...
Magicadil Posted November 19, 2016 Share Posted November 19, 2016 In a different thread suggested changing the country from the drop down menu when logging in. Can you try this and see if it works? I debateShould I smile like everything's good and pretend that life is greatOr should I let the world see the real me and not hide this painI tried to be like the rest of y'all, sorry I just can'tI'ma probably die this way Link to comment Share on other sites More sharing options...
old_nick Posted November 19, 2016 Share Posted November 19, 2016 Yeah, I'm having exactly the same issue. Very frustrating Link to comment Share on other sites More sharing options...
Ametrine Posted November 19, 2016 Share Posted November 19, 2016 Try deleting cookies/cache in your default browser, download latest Java and Flash player, uninstall the client and when you reinstall, make sure to right-click and "run it as administrator", you can also try to turn off your anti-virus program and firewall (they might be blocking the access) - also check if you can open unibet.com and unibet page of your country in default browser, maybe you have connection issues with those sites - you can also check if the browser version of software works for you Link to comment Share on other sites More sharing options...
kami Posted November 19, 2016 Share Posted November 19, 2016 I had the same problem yesterday.Try: Right click on the program's shortcut and click on 'Run as administrator' Link to comment Share on other sites More sharing options...
old_nick Posted November 19, 2016 Share Posted November 19, 2016 Sadly no dice with that. Flash & Java are latest versions, I'm on OSX so run as administrator is not applicable & I have no firewall / antivirus running. The site is loading fine in the browser and the browser based app works but still just a white box when I press login on the installed app (which I've deleted and reinstalled)...Support have escalated the issue I'm told as they can't see what's wrong.Ho Hum. Link to comment Share on other sites More sharing options...
Ametrine Posted November 19, 2016 Share Posted November 19, 2016 Sorry to hear that, I can't really suggest anything on OSX unfortunately - I hope this gets fixed for you soon Link to comment Share on other sites More sharing options...
LIVIDSC Posted November 19, 2016 Share Posted November 19, 2016 Same problem here as well, has been happening for around three days. Very annoying. Link to comment Share on other sites More sharing options...
MarcoV Posted November 19, 2016 Share Posted November 19, 2016 Apologies for the issues some of you are experiencing. Considering the number customers who have reported a similar issue, there must be something from our end causing the error. Our poker team has been working on solving the issue today but they haven't found a solution yet. I'll keep you updated in this thread. Former community moderator Link to comment Share on other sites More sharing options...
SerenaMorena Posted November 19, 2016 Author Share Posted November 19, 2016 we need a new update then, many ppl with this same issue and no solution. I try so many things, many of that other ppl recommend but still I can't log in, I hope dont lose my tickets, I actually make another post asking that Link to comment Share on other sites More sharing options...
Royal Posted November 19, 2016 Share Posted November 19, 2016 Same problem here, I could log in twice after hours of trying, today and yesterday. Also I would like to add everything in the interface is unclickable, except log in (register, forgot your password links ; language dropdown unresponsive). Hope that helps solving the problem. Pretty bad timing, my bootcamp points are taking a big hit, also ~20 buyin downswing this week. :teardrop: Link to comment Share on other sites More sharing options...
MoreTBC Posted November 20, 2016 Share Posted November 20, 2016 For anyone still having issues getting logged in on the client I've found a workaround that works for me.1. Log into the web beta client and have it load. 2. While still logged into the web beta open the desktop client and log in. It should log you out of the web client and successfully into the desktop one. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
MoreTBC Posted November 20, 2016 Share Posted November 20, 2016 For anyone still having issues getting logged in on the client I've found a workaround that works for me.1. Log into the web beta client and have it load. 2. While still logged into the web beta open the desktop client and log in. It should log you out of the web client and successfully into the desktop one. Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
AndreiBN Posted November 20, 2016 Share Posted November 20, 2016 Unfortunately,that doesnt work for me :sad: So i'll guess i'll have to wait for tomorrow ,when everybody will be in the office,and wait for a solution. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
seetank Posted November 20, 2016 Share Posted November 20, 2016 Only web client works. Have the same problem with my laptop and PC Link to comment Share on other sites More sharing options...
cris1285 Posted November 20, 2016 Share Posted November 20, 2016 Same here just suddenly. It worked whole day until now :( *and its ok now finally. (i reinstalled and turned off/on but i did it before and didnt help) Link to comment Share on other sites More sharing options...
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