Anjuna Posted November 14, 2016 Share Posted November 14, 2016 HelloMy account has been blocked this morning I want to know why. Link to comment Share on other sites More sharing options...
MarcoV Posted November 14, 2016 Share Posted November 14, 2016 Welcome to the community, ! Thanks for posting your question here :)As far as I can see, your account hasn't been blocked at all. The only activity I find on your account from this morning is a successful login attempt around 9 am CET.What error message did you get when you tried to log in? Have you experienced an issue like this before? Former community moderator Link to comment Share on other sites More sharing options...
Anjuna Posted November 14, 2016 Author Share Posted November 14, 2016 This was the first time I couldn't log in.Just above my ID and password, "Your account is blocked" was appearing. It was 8 am, I tried to send an email to befr@unibetsupport.be because the live chat was unavailable, but the email failed to reach befr@unibetsupport.be.And at 9 am I could succesfully log in. End of story Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2016 Share Posted November 14, 2016 I created a separate topic for this issue. Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2016 Share Posted November 14, 2016 The issue wasn't with your account, but instead market wide and unfortunately quite a few customers had trouble logging in at the same time you described. I'm sorry about the inconvenience caused, but happy that it was sorted fairly quick and the site was back and functioning an hour later. info-benl@unibetsupport.beAs for your attempt to contact customer support, the correct email address for you to send to is info-benl@unibetsupport.be :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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