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May we have both a Unibet and a Maria Casino account or not?


taft

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Hi, I've been reading some t&c-s again :D I found this point that confuses me. Here it is in Estonian:

2.5 Konto omanik garanteerib ja teatab järgmist:

Ta ei oma aktiivset kontot mõne teise juriidilise isiku juures, kes kuulub samasse gruppi kui Unibet, st juriidilisi isikuid, mida juhib otseselt või kaudselt Unibet Group Plc.

So as I understand this I have to guarantee that I don't have an active account with any other company that belongs to the same group as Unibet, including companies who are directly or indirectly run by Unibet Group Plc.

I found this same rule in Maria Casino new terms and conditions a few months ago, and contacted their support, because obviously I also have a Unibet account. Support said not to worry and that many people do and that this is still absolutely fine. 

What does this point in your t&c mean then? Is it ok to keep using both Unibet and Maria Casino?

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I read the terms for both sites and did some digging online and to my understanding you cant have an account with both Unibet and Maria. If I were you I would stop playing on Maria and hop on Unibet's live chat and get an official answer.

They wont ban you though. If it is indeed not allowed then they'll probably just merge the balances or allow you to cash out of one site before closing account.

Check with Unibet Live chat immediately 

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Thanks  I haven't contacted live chat on Unibet regarding this yet, but I contacted the live chat in Maria Casino as I said earlier, and I think it's pretty much the same people :D They said it was fine to keep using both accounts, so I dunno. There is some chance that this guaranteeing not to have active accounts etc might mean we just can't have both open at the same time, but of course I don't know.

Would love if someone from Unibet could chip in with what they think and then accept Magicadil's answer as the solution should that be the case, I'm hesitating because support at Maria told me otherwise.

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  • 5 weeks later...
  • 1 month later...
  • 1 month later...
  • 2 months later...

Well, I also thought that it is ok because no other information in site, but I also have account in Bingo.com and suprise when I try to make withdrawal, in that site they ask me to verify my ID to Unibet account?

So it is also Unibet own company but Unibet dont need my ID.s when I ask it in Unibet chat.

But now Bingo.com needs and I have send scanned passport,photo of passport taken by phone and tablet, screen pictures of my skrill account, bank account, also pdf from my account document loaded via internet bank. I have now send I think over 10 documents and no comments from your security office are those finally ok or not, seems little bit weird that Unibet needs my documents in other site but Unibet site no and no problem payments via Unibet but in by Bingo.com which is same as Unibet because want to verify Unibet account by ID? Maybe @MarcoV   @testuser1 or @JeppeL can comment what an earth is going on? And as said in your site customer service quality is not norma lin this week I have to say that is so true.

bingo.jpg.3a79d20627348e2c0f571ba4e92fa7bc.jpg

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Nice to have you back on the community, @desinere :)

The main reason for requesting documents upon the withdrawal is that you haven't deposited yet, which means that we don't have any payment information from you when we're paying out the money - it's a standard procedure for both bingo.com and Unibet to request documents before paying out anything, if there hasn't been made a deposit in the past.

I'm happy to confirm that the documents have just been approved and the money should be on it's way within a few hours :)

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  • 3 months later...

@taft wrote:

Any news from the legal team @testuser1


They must've been sleeping, because I got the information from another colleague, who has had the exact same question before in relation to customer support.

The exact wording in the T&C is: 

  • j. not to be holding an active account with another legal entity which is part of the same group as Unibet, meaning other entities directly or indirectly controlled by Kindred Group Plc;

There is only reference to holding an active account with another legal entity controlled by Kindred Group Plc. As both Unibet and Maria Casino belong under the same legal entity, there's no problem having accounts on both sites, or any other sites under Kindred Group :)

/Jeppe

Former Community Manager
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  • 3 months later...

Well, I also thought that it is ok because no other information in site, but I also have account in Bingo.com and suprise when I try to make withdrawal, in that site they ask me to verify my ID to Unibet account?

So it is also Unibet own company but Unibet dont need my ID.s when I ask it in Unibet chat.

But now Bingo.com needs and I have send scanned passport,photo of passport taken by phone and tablet, screen pictures of my skrill account, bank account, also pdf from my account document loaded via internet bank. I have now send I think over 10 documents and no comments from your security office are those finally ok or not, seems little bit weird that Unibet needs my documents in other site but Unibet site no and no problem payments via Unibet but in by Bingo.com which is same as Unibet because want to verify Unibet account by ID? Maybe @Marco-Unibet   @Stubbe-Unibet or @Jeppe-Unibet can comment what an earth is going on? And as said in your site customer service quality is not norma lin this week I have to say that is so true.

 

I have this same problem with bingo.com. I have Unibet and 32red sites verified, but bingo.com waited almost 20 h to ask my documents after my withdraw was made. I checked verify your account page countless times before they emailed me (00.01 saturday!) but it said something like "everything is fine, just play" without any chance to upload documents. It said verify your unibet account so I started to think that no documents option was because they use same database that Unibet. How wrong was I?

I remained calm, but starting feel pretty unhappy. 3-5 days working days to verify my account? This is 2017. I deposited twice to bingo.com cause I though Kindred Group was trustworthy and fast with the withdraws. Oh, and yesterday I verified two other sites... Both verified in 6h.

My bingo.com account username is Vansteiner

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@Vansteineri Bingo.com is a part of Kindred Group, just like Unibet, but even though documents have been approved for one site we have to ask for them again if you play on another Kindred Group site as each site has it's own license. It's the law under which we operate and not something we can change. 

I'm sorry if you feel the verification process is too long, we're working on making it better, but for the time being we're advising between 3-5 days. I'll send you a private message with some more relevant information for you.

/Jeppe

Former Community Manager
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  • 2 weeks later...

13 days and almost 14 days.

What a ❤️♥️❤️ joke. This is how you treat a customers...

Longest time I have ever waited and I have been playing almost 10 years. Seriously unhappy with Kindred group. You have some problems cause I have read countless times about same type of problems or are you just trying to piss off customers?

Do I feel wanted? Hell no. Do I feel lucky to be a customer of Kindred Group? Well I don't really.

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@Vansteineri Unfortunately this isn't a regular account verification, which is why you were asked for further documents on the 23rd of November after sending in the first ones. The 3-5 days is the handling time for reviewing documents on regular account verification, not a promise that the account will be verified within that time because we obviously can't say in advance if a document can be approved or not. 
The handling time of documents on the type of verification you're experiencing is usually longer than the 3-5 days as it's a seperate department doing it, but just as with regular verification the usual handling time starts once the last document is received, in this case that was on the 26th and not outside a timeframe where I can push the department in question - instead I have to plead for a bit of patience.

/Jeppe

Former Community Manager
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