Loss limit vs deposit limit

[HAL9k]

Hi,

I have hit my loss limit this month but was under the impression that it had been phased out with the new net deposit limit replacing it as the preferred safer gambling loss prevention method - however I have not been able to enter any more poker tables due to the fact that I've hit my loss limit and cannot even find the page where the loss limit used to be. I still have loads of money left on my net deposits as well
Thanks,

Hal

[Uni-Rep]

Hey @HAL9k. Please reach out to your local regular support through live chat or email first. They'll be more aware of what's going with the limits specifically. If they aren't able to help, then please get back to me here, and I'll investigate it personally  

[HAL9k]

I managed to solve my problem with the help of support - I think I had just tried to play before the update was fully implemented but now I am not having any problems. Thanks so much!