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Unibet is leaving my market/country. What happens with my tickets and bonus?


Go to solution Solved by Stubbe-Unibet,

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  • Solution

Sad to hear you'll no longer be able to play with us!

When it comes to bonuses, tournament tickets, cash game tickets, bonus points and loyalty, everything will be handled after the product blocks have been applied, and you are no longer able to play.

Please note that the below only applies for a complete market exit, where you've no longer got access to the poker network from any brand. For migrations etc. where product access would remain - even if channel availability would be different - we generally won't issue any compensation, due to the simple fact that tickets etc. can still be used.

  • Bonuses. For bonuses it'll depend on how you got the bonus:
    • Bonus bought in the shop: you will get the remaining bonus value in cash. Say you have a €500 bonus and you've unlocked €100 so far, then you'll be getting the remaining €400 paid in cash on your Unibet account.
    • Bonus from welcome offer: we will not be issuing any goodwill/compensation for these.
    • Bi-weekly loyalty bonus: we'll pay a share of the bonus value, according to your progress. If you're 25% done with a €100 bonus, you will get €25 in cash. 
  • Tournament tickets. All tickets will be converted to cash. Value of freeroll tickets is €0, with the exception of monthly mission freerolls:
    • €1500 mission special: €1.8 per ticket
    • €5000 mission special: €7 per ticket
  • Cash game tickets. You will get the current ticket value paid in cash, on your Unibet account.
  • Bonus points. You will get €0.01 for every point. 
  • Loyalty. For loyalty levels 4 or higher, we'll be paying out partial level rewards, based on percentage progression. If you're 50% of the way towards a €100 bonus, you'll get €50 in cash. 
  • Promotion tokens. There will be no compensation for promo tokens, so please make sure to use your token before the product block takes effect.
  • Leaderboard promotions: There will be no compensation for leaderboard promotions, but if you're still in a prize position when the leaderboard concludes, the reward will be paid as usual. 

Lastly, I want to add that if you've registered to a future tournament, we will be unregistering you, ahead of the compensation.

Wish you the best and maybe we'll still meet a future poker live event 🙂 

Check the latest poker release notes. Have a look at our poker promotions. 

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