Grabbelknuistje Posted October 9 Share Posted October 9 So is it now safe for me to start loading new sit & go's, will they run normally ? Or better to leave it be for today ? Link to comment Share on other sites More sharing options...
Sfragador Posted October 9 Share Posted October 9 Have all refunds been made? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 9 Share Posted October 9 2 minutes ago, Sfragador said: Have all refunds been made? Refunds yes. Might be further compensation tomorrow, but all refunds have been done according to the policy. 2 minutes ago, Grabbelknuistje said: So is it now safe for me to start loading new sit & go's, will they run normally ? Or better to leave it be for today ? Stable for last half an hour or so. Can't really comment on what might happen later. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 (edited) J'ai perdu mon ticket pour la 50e super lune. Le tournoi a commencé mais s'est immédiatement arrêté, je n'ai pas reçu les 50e et pas de ticket. Is it possible? Edited October 9 by chichinnoo77 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 9 Share Posted October 9 6 minutes ago, chichinnoo77 said: J'ai perdu mon ticket pour la 50e super lune. Le tournoi a commencé mais s'est immédiatement arrêté, je n'ai pas reçu les 50e et pas de ticket. Is it possible? I'm not quite following. You weren't registered to the €50->€250 Supermoon qualifier that ran (or rather was cancelled) today? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 (edited) yes I was registered, 50th to win a 250th ticket today. But no refund Edited October 9 by chichinnoo77 Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 (edited) Edited October 9 by chichinnoo77 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 9 Share Posted October 9 16 minutes ago, chichinnoo77 said: yes I was registered, 50th to win a 250th ticket today. But no refund Not today? And also no ticket used today at all, from what I can see. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 4 minutes ago, Stubbe-Unibet said: Pas aujourd'hui ? Et d'après ce que j'ai pu voir, aucun ticket n'a été utilisé aujourd'hui. it started, two hands were played, one player was even eliminated. Then it crashed. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 9 Share Posted October 9 3 minutes ago, chichinnoo77 said: it started, two hands were played, one player was even eliminated. Then it crashed. Ah sorry! Your community account is linked to the Unibet Sports account, not the new Unibet Casino one. When tournaments are cancelled, you don't get the ticket returned. Instead, you're refunded in cash, which also happened here, and I can confirm everything was done according to policy for you 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 (edited) OK merci. Bonne chance pour la suite and this lol... no't possible buy in the Royale Reconnection Edited October 9 by chichinnoo77 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 9 Share Posted October 9 3 minutes ago, chichinnoo77 said: OK merci. Bonne chance pour la suite and this lol... no't possible buy in the Royale Reconnection I don't see anything that'd prevent you from registering, but I tried a different setup now. Does it work? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 (edited) Non, désolé, même problème. Mes amis de Belgique ont le même problème. Même problème pour un autre tournoi Edited October 9 by chichinnoo77 Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 9 Share Posted October 9 I hope your bosses will give you a week in the sun after this episode Link to comment Share on other sites More sharing options...
Livertool Posted October 10 Share Posted October 10 9 hours ago, chichinnoo77 said: I hope your bosses will give you a week in the sun after this episode If every glitch would mean week vacation he would be zipping heineken all the way to next summer 1 Link to comment Share on other sites More sharing options...
marto Posted October 10 Share Posted October 10 @Stubbe-Unibet could we get our tourney tickets extended by a few days, as a result of these issues? Wednesday's one of the main night I play and my session was cut rather short, around 8pm CET, when the supermoon qualifier froze. Didn't get a chance to fire up the Unibet Live qualifiers for the night Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 10 Share Posted October 10 Just now, marto said: @Stubbe-Unibet could we get our tourney tickets extended by a few days, as a result of these issues? Wednesday's one of the main night I play and my session was cut rather short, around 8pm CET, when the supermoon qualifier froze. Didn't get a chance to fire up the Unibet Live qualifiers for the night Yes, I'm looking into bulk extension of all tickets 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chichinnoo77 Posted October 10 Share Posted October 10 (edited) It annoys me because I'm very good at flipping, but you have all the problems recently and since I'm a boring customer and sometimes a bit stupid. I'm going to close my eyes and you wish you lots of courage for the future! Edited October 10 by chichinnoo77 Link to comment Share on other sites More sharing options...
fish8one Posted October 10 Share Posted October 10 Today?? Or just me? Link to comment Share on other sites More sharing options...
Carleon Posted October 11 Share Posted October 11 Still havent recieved a fair compensation from wednesday’s shit show. Was up to a great start in the 50 euro title fight with a little bit over 3 starting stacks, got refunded a «generous» 56 euro for my troubles. 25 euro battlegrounds with a pretty decent stack, 15 euro refund. I thought this was going to get handled yesterday. Its okay if there is a delay, but I would like to know if there is any progress on this? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 11 Share Posted October 11 4 minutes ago, Carleon said: Still havent recieved a fair compensation from wednesday’s shit show. Was up to a great start in the 50 euro title fight with a little bit over 3 starting stacks, got refunded a «generous» 56 euro for my troubles. 25 euro battlegrounds with a pretty decent stack, 15 euro refund. I thought this was going to get handled yesterday. Its okay if there is a delay, but I would like to know if there is any progress on this? The above numbers aren't correct. For bounty tournaments you get two refunds. One bounty and one regular. You're only including the regular one. You can see both transactions in your history on the main site In addition to those, you also got another €10 outside of policy, which will show as a premium in your history. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Carleon Posted October 11 Share Posted October 11 Ahh, my bad. Makes sense. Still obv pretty gutted I didnt get to play it trough, but shit happens.. Thanks for the quick reply anyway. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 11 Share Posted October 11 Just now, Carleon said: Ahh, my bad. Makes sense. Still obv pretty gutted I didnt get to play it trough, but shit happens.. Thanks for the quick reply anyway. Yeah, of course really sorry about the issues! Have tried to be nice with the compensations, with more than €25,000 paid now, and we're of course doing everything we can to prevent such issues Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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