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Laggy Client


TudorAK89

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2 minutes ago, Sfragador said:


Have all refunds been made?

Refunds yes. Might be further compensation tomorrow, but all refunds have been done according to the policy.

 

2 minutes ago, Grabbelknuistje said:

So is it now safe for me to start loading new sit & go's, will they run normally ? Or better to leave it be for today ?

Stable for last half an hour or so. Can't really comment on what might happen later.

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6 minutes ago, chichinnoo77 said:

 

J'ai perdu mon ticket pour la 50e super lune. Le tournoi a commencé mais s'est immédiatement arrêté, je n'ai pas reçu les 50e et pas de ticket.  Is it possible?

I'm not quite following. You weren't registered to the €50->€250 Supermoon qualifier that ran (or rather was cancelled) today? 

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3 minutes ago, chichinnoo77 said:

 

it started, two hands were played, one player was even eliminated. Then it crashed.

image.thumb.png.62ed6fc73fffe20ca542622050abdfe5.png

Ah sorry! Your community account is linked to the Unibet Sports account, not the new Unibet Casino one.

When tournaments are cancelled, you don't get the ticket returned. Instead, you're refunded in cash, which also happened here, and I can confirm everything was done according to policy for you 🙂 

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@Stubbe-Unibet could we get our tourney tickets extended by a few days, as a result of these issues? 

Wednesday's one of the main night I play and my session was cut rather short, around 8pm CET, when the supermoon qualifier froze. Didn't get a chance to fire up the Unibet Live qualifiers for the night 

 

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Just now, marto said:

@Stubbe-Unibet could we get our tourney tickets extended by a few days, as a result of these issues? 

Wednesday's one of the main night I play and my session was cut rather short, around 8pm CET, when the supermoon qualifier froze. Didn't get a chance to fire up the Unibet Live qualifiers for the night 

 

Yes, I'm looking into bulk extension of all tickets

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image.thumb.png.41c3e3e12a536c8b91543cc892f9cf5e.pngIt annoys me because I'm very good at flipping, but you have all the problems recently and since I'm a boring customer and sometimes a bit stupid. I'm going to close my eyes and you wish you lots of courage for the future!

Edited by chichinnoo77
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Still havent recieved a fair compensation from wednesday’s shit show. Was up to a great start in the 50 euro title fight with a little bit over 3 starting stacks, got refunded a «generous» 56 euro for my troubles. 25 euro battlegrounds with a pretty decent stack, 15 euro refund. I thought this was going to get handled yesterday. Its okay if there is a delay, but I would like to know if there is any progress on this?

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4 minutes ago, Carleon said:

Still havent recieved a fair compensation from wednesday’s shit show. Was up to a great start in the 50 euro title fight with a little bit over 3 starting stacks, got refunded a «generous» 56 euro for my troubles. 25 euro battlegrounds with a pretty decent stack, 15 euro refund. I thought this was going to get handled yesterday. Its okay if there is a delay, but I would like to know if there is any progress on this?

The above numbers aren't correct. For bounty tournaments you get two refunds. One bounty and one regular. You're only including the regular one. You can see both transactions in your history on the main site 🙂
In addition to those, you also got another €10 outside of policy, which will show as a premium in your history.

 

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Just now, Carleon said:

Ahh, my bad. Makes sense. Still obv pretty gutted I didnt get to play it trough, but shit happens.. Thanks for the quick reply anyway. 

Yeah, of course really sorry about the issues! Have tried to be nice with the compensations, with more than €25,000 paid now, and we're of course doing everything we can to prevent such issues 🙂 

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